Rated 2 out of 5 by spgflyer Hotel needs an update
When I booked this property, I was really excited to stay in a Westin again. But the hotel's condition left me seriously disappointed. The property is in serious need of an update. From the minute I walked in, I was surprised at how dated the common areas were. The guest room was no better - the carpet was so grimy and greasy that I slipped walking in, and the bathroom was outdated. The restaurant does not have a breakfast menu; they only offer a buffet that contained basic and bland food - and they did NOT take the "Go Green" voucher. I checked out 2 days early, after only spending 10 hours onsite. I would not recommend going back until the property is renovated.
October 31, 2011
Rated 3 out of 5 by Timushka Nice property and location, but service lacking
I've stayed at the Westin South Coast Plaza several times with mixed experiences. On my latest visit, I called the hotel when I arrived at the airport to tell them I was waiting for the hotel shuttle. 40 minutes later, I called again only to be told I'd have to wait another 20 minutes. When I objected, they suggested I take a cab and the front desk would inform the manager-on-duty. I was met by the manager when I arrived, but received only an apology. It would have been very easy to correct this service failure with a credit of $15 on my bill to cover the cab fare. The staff need additional training to prevent service disappointments and resolve them when they do arise.
January 23, 2012
Rated 4 out of 5 by NoLeafSoap Basic Westin, but...
I've stayed in plenty of Westin hotels. Regardless of the annoying leaf-shaped soap that no human being can hold onto, I keep coming back to Westins because of their great locations and the SPG points. This hotel, however, I will avoid. The only reason is because they've chosen to use water that doesn't rinse the soap off your body. Whether using the sink or shower, you will never rinse the soap off. This was really annoying for me and my other business partners who were also staying there.
Westin South Coast Plaza, fix your water and I'll stay there again. Otherwise, there's plenty of other nice hotels in the vicinity.
Westin Corporate - enough with the leaf soap. Nobody likes it.
August 14, 2013
Rated 1 out of 5 by kimita LOUD Outdoor Wedding All Night
I am EXTREMELY disappointed in our stay at The Westin South Coast Plaza. Despite the great amenities, this is one of the worst hotel stays I have ever experienced. Way below Starwood standards.
1) There was a LOUD WEDDING poolside all evening. Half the hotel's rooms (including ours) face the pool. It was IMPOSSIBLE TO REST well for my Disneyland half marathon the next morning at 5:45 AM.
2) Valet parking is $28 PER DAY. Take note, that this is NOT per night, which was conveyed to me by the valet when I initially pulled up. I just saw when I checked out that we were charged $56 valet for a 2 night stay. RIDICULOUS.
3) The pool closed down at 5PM on our first day, rather than 11PM, which is standard. Again, because they had that LOUD WEDDING. Disappointed, becaused we booked our stay here because we wanted to spend time by the pool.
4) 10 minute wait on the phone just to order room service/poolside food.
5) Bug in my burger lettuce.
September 2, 2012
Rated 2 out of 5 by MG47 Time For A Thorough Cleaning Please
Good grief -- the rooms in this Westin were among the dirtiest and most disappointing I've encountered at any Westin. No pun intended, but the laundry list of items should leave the hotel rather embarassed. I can start with a dirty bath towel with hair embedded in it, draped on the towel bar. How about the mildew above the shower? The thick coatings of dust all over the HVAC blower?
Hmmm -- I asked to change rooms, and besides a rather apathetic response at the front desk, the second room also had a mildewy shower, along with black staining on the walls. Though was pleased to note that one of the towels was only ripped and frayed, but at least not coated with someone else's hair.
Get with it South Coast Plaza -- particularly with the lazy and uncaring response to a longtime SPG Gold level guest.
January 28, 2014
Rated 5 out of 5 by CorporateTraveller Fabulous hotel!
Stayed here for a corporate meeting and absolutely loved it! The staff here are absolutely awesome. The shuttle was very convenient and the valet personnel delivered service with a smile. Would recommend this hotel to any family, business or traveller! Fabulous bargain for exquisite service.
January 29, 2014
Rated 3 out of 5 by CMHjeff Upgrades never happen here
I have a client nearby, so I stay here often, but after 20 nights or so, I have never, I mean never, been offered an upgrade to a suite.
The staff is courteous but the Starwood Preferred check in desk is never staffed, so you wait along with non-status guests, even when it's 5 deep.
As a Starwood Platinum member, I expect better treatment than this and I routinely get it at other SPG properties. The management is arrogant because this location is generally well-occupied.
You can do better in nearby Newport Beach.
December 8, 2013
Rated 2 out of 5 by colosipm Wireless Internet
The wireless was virtually worthless. I tried for two hours to access the web and it was hopelessly slow. I ended up having to use my smartphone's cell connection to respond to emails and look up directions for my next day's appointments. I wouldn't complain but for the outrageous $12 fee. For today's business traveler, internet is required, and is nearly ubiquitous. Charging such a fee for a nonexistent service is, in my opinion, unacceptable. I travel frequently to Orange County and went out of my way to stay at the Westin. Now, however, I will try the other Starwood hotels in the area.
November 8, 2013
Rated 5 out of 5 by Rosegoup The staff was fabulous.
It was our anniversary and they sent us complimentary champagne and fruit to our room. Also comped parking. We would stay here again.
December 23, 2013
Rated 2 out of 5 by Jimbo201 Missed some marks
Never mind the fact that the parking is located in a separate structure 500 or so feet away. 3 things occurred during my stay which frankly surprised me for a Starwood hotel.
1. Hot water was inconsistent (~10pm). Enough so that I eventually just had to cut my bath short.
2. The movie I ordered (Elysium) stopped playing all of a sudden and when I called the front desk they said they'd credit the $ back and send someone up to take a look. 15 mins later and still no one has arrived. I eventually got the movie started again and when I check out the next day the front desk discovers that the charge is still in fact on my bill and proceeds to remove it "again".
3. The hvac unit was so noisy that I had to turn it off just to be able to sleep. I was told later by the front desk that the hotel was a retrofit of an old building and there was still work to be done. She added that this is a common complaint for this location.
I like to think of myself as open minded and usually pretty easy going but these events made for a stay chock full of interruptions. I hope they improve upon these things.
January 20, 2014
Rated 4 out of 5 by camerabuffSeattle Good Location!
AC was on the loud side as noted by other reviewers. Good location close to the South Coast Plaza Shopping Mall. Lobby really needs to have free wi-fi!
January 13, 2012
Rated 4 out of 5 by Sam64 Beauty is in the Details
The Westin South Coast Plaza has the advantage of unique location in one of the prettiest areas of the U.S. Beaches and a great airport nearby...world-class shopping across the street...wonderful restaurants a short walk away (Leatherby's Café Rouge, Marche Moderne, Capital Grille)...and literally a few hundred steps to a fine concert hall and theater (Segerstrom Center). The hotel's common areas sparkle and staff --from the valet parking attendant to the maids--are great. But some small details are ignored, such as no hotel directory in the rooms and no free Wi-Fi. Our junior suite was a bit threadbare--furniture had too many nicks and scrapes to count, a few small holes in a lampshade, exceedingly dated "art" on the walls, etc. This is a very good hotel today and with some additional investment could easily become world class.
November 13, 2013
Rated 3 out of 5 by Bodenf1 Disappointed
Checked in with 2 colleagues. 2 of us are platinum. I was offered a studio room with a Murphy bed while my fellow platinum co worker was offered an upgraded room. The hotel was oversold. After complaining, I was able to get into a room with 2 normal beds. Was not offered additional points, breakfast or even a bottled water. Very disappointed.
Also, the bathroom was super outdated. It may have been clean but didn't look clean bc the tile, caulk, etc is so old.
November 6, 2013
Rated 5 out of 5 by Kovy Visiting the OC
Since moving to San Diego, we make biannual leisure trips along with occasional business trips to the OC. The former is to visit family and friends. This is the second time we stayed at the Westin and it will be our preferred location in the future. The facilities were superb and the staff extremely courteous and helpful. We have one recommendation. We are a bit old fashioned and would like to see the hotel information displayed in a quickly viewable booklet in addition to the TV. TV menus can be confusing and slow to navigate.
May 20, 2013
Rated 2 out of 5 by Jason1990 Costa Mesa, CA Westin
Excellent staff, but they need to upgrade TV's and my bed felt like I was sleeping on marshmallow. Room decor is also in need of a facelift. Disappointed with my overall experience.
January 11, 2014
Rated 1 out of 5 by Rodelie1223 avoid, rude staff
Rude staff. Avoid this place. Did not care that we were Starwood platinum members. rooms ridiculously small and loud. bathroom filthy and resembles a motel not a westin.
January 11, 2014
Rated 5 out of 5 by MRS60 Wonderful Wedding & Reception Venue
Held our daughter's wedding ceremony and reception here and could not have been more pleased! We were in the Waterfall Terrace area for the ceremony and cocktail hour and in the Lido Room for the reception. Very clean hotel - food was fantastic - rooms are well appointed - but most important - the staff was superb!! Absolutely every staff member was professional and helpful and wanted our event to be memorable. We did not encounter one Westin employee who did not represent this hotel in the best possible light!
May 3, 2012
Rated 3 out of 5 by SueN Slighly Disappointed
Charging for internet, $30 per day for Valet, No Shampoo or Conditioner in the rooms and charging the rates that you do? Yikes!
January 10, 2014
Rated 5 out of 5 by SueQ All the employees were so friendly and helpful.
I would like to thank the wonderful employees at the hotel starting with the front desk. Everyone was friendly and helpful. They treated me with courtesy and were very attentive to my needs. The room was extremely comfortable and spacious. The food and the ambience at the resturant was top notch. I loved being able to walk over a bridge and go shopping and the close proximity of the airport. The shuttle service was great too!! I will definitely stay again. Thanks
May 12, 2013
Rated 5 out of 5 by Tony925 Great stay
From the moment of pulling up at the valet and checking out. Everyone was helping with a smile. Property is a little dated but from what I understand, they are planning a remodel this year. This is my second visit to this hotel and they had all my preferences in room request already put in without me having to ask.
January 4, 2014
Rated 5 out of 5 by n2shopping Great Location, Great Customer Service
Stayed one night with my daughters after some serious shopping at the Mall. The lobby was beautifully decorated for the season. Small bar area but packed with guests. There was a huge Christmas tree outside. As always I love the distinct Westin scent and the comfy heavenly beds.
The whole experience was heavenly! All staff members we encountered were friendly and helpful. A tradition has begun, we will be back every December.
December 8, 2011
Rated 5 out of 5 by Hwong Wedding
We had our wedding reception at the Westin in Costa Mesa on Saturday 8/10/13. Everything from the ballroom set up, to the staff, to our newly wed suite was amazing. The day of our wedding, EVERYTHING was taken care of and the staff did their best to ensure we were stress-free and able to enjoy our day. Throughout our planning, Martha, was always a phone call or email away and always responded promptly. We had a few last minutes changes and if she was ever frustrated, she NEVER let it show. We had always enjoyed staying at The Westin prior to our reception, but this experience made us love The Westin! Thank you to The Westin and Martha for making this day even more special for us.
August 13, 2013
Rated 5 out of 5 by AlanB South Coast Westin rocks!
I stay at this hotel every Dec. for an annual conference, and always look forward to coming here; this year was no exception, and again I was not disappointed! The staff is terrific; Bellman Doug even knew my (unusual) last name and called me by it, though he last saw me a year ago! Front Desk Rep. Vickie helped me with several requests, over a few days, and could not have been more pleasant, helpful or respectful. Kianna in the bar was also quite nice and helpful, as was Bellman Tom. They're all a great credit to the Starwood Group and Westin! The hotel was sparkling clean and in excellent shape, especially in time for the holidays! Highly recommended if you're visiting the Costa Mesa area of Orange County!
December 10, 2013
Rated 5 out of 5 by Sande Excellent At Every Level
Sometimes you stay at a hotel and find some areas not at a 100% level, The Westin South South Coast Plaza is a hotel that when there is some issue wrong, it is addressed and taken care of immediately. I stay at this hotel on a weekly basis and want you to know that from the people who open the front door for for you when you arrive, the front desk agents, (Ksenia and Nadine) the Manager's like Patrick, Lead Front Desk agent, Tri,the Director of Sales, and Trisha in Sales, this is a team whose main focus is the well being of each guest. Don't waste time reading reviews about this hotel unless you focus on the hotel and the people. A GREAT HOTEL AT EVERY LEVEL!!!!!!
November 15, 2013
Rated 5 out of 5 by BeachTravelerz Peaceful Room
We feel like we are on a Cheers episode. The same employees who remember us with a smile. We like the location, the room, the lobby and bar with waterfall. The air is filled with a refreshing scent. We closed the drapes and overslept in the heavenly bed and quiet room. It's all good here. We will be back again. Oh... had our welcome drinks and the Salty Dog was mixed perfectly. Cheers!
May 6, 2013
Rated 4 out of 5 by Amss Good location
This hotel was very centrally located. They were able to accommodate us with an early check in when our flight arrived early. The room was clean, however, the shower needs some minor caulk and grout maintenance. The only disappointment we had with our stay was in the restaurant. We tried to have dinner on Friday night at 9:15pm and were told that they had already closed.
August 21, 2012
Rated 5 out of 5 by gmmrad LOVE IT HERE!
This was the best of many great visits from San Diego for the past 12 years. They are getting better & better in the area of staff help, friendliness and genuine guest care. We came up for my husband's birthday, had dinner in the consistently good adjacent restaurant, walked to a play and had drinks at the bar. Every time I come here I feel like I'm home.
April 17, 2012
Rated 2 out of 5 by Susan27 Hotel Shuttle
I was extremely disappointed that I was told in order to catch the shuttle to the airport all I needed to be was present a few minutes before my departure time on the half hour. Well when I got to the front desk the shuttle was already full. And you only send one shuttle out every half an hour. I think you need to be sensitive to the needs of your guests and send more than one shuttle out at a time if need be. Your so called shuttles are only cars that seat five. You should really consider getting a real shuttle as other hotels that don't charge as much as you do offer. I was very disappointed that I had to take a cab to the airport and because the way you run your shuttle service I will NOT be staying at your hotel again.
December 9, 2013
Rated 5 out of 5 by Jenny Exceptional service!
The Westin is clearly a STEP UP from the other hotels in the area. The staff is overly accommodating and friendly even when their facility was sold out and packed with dance people all weekend. AMAZING service everywhere we went... the valets, the bar, the housekeeping staff, EVERYONE!
April 2, 2013
Rated 5 out of 5 by Rosi3 This hotel is great for party function.
We stayed overnight - reserved a block of rooms - had a 100th Birthday Celebration - Cocktails at the Water Fall Terrace and reception at Lido Room-
We had so much fun and wonderful complements from our guest. Excellent staff that worked with us all the way.
February 16, 2012