Rated 4 out of 5 by Coyote69 Very nice room, not very nice people
The gentleman that check us in was sensational as were the rooms. The employee that checked me out of the hotel as well as the valet service employees left much to be desired. The "lady" that checked us out was very cold to the point that it felt like I was bothering her. I called from my room to the valet attendant who informed me that my car would be ready when I came down. After OVER THIRTY MINUTES of waiting, I asked one of the front desk workers if it was normal to wait so long. He went to inquire about my vehicle. They had never put in the request to have it taken out and to make it worse they put my keys at the end of the line. When my car finally arrived, not only did I not receive a apology, I was given a sarcastic attitude by the attendant. Beautiful hotel without the employees to match.
February 18, 2013
Rated 5 out of 5 by Sullidell This hotel is fantastic with great service and food.
When I visit my daughters that live in Orange County, I always stay at the Westin at Costa Mesa. I usually will get the same room or one just like it, the service of the employees from the valet to the front desk to the bar/lobby, restaurant to the small hotel store and housekeeping are so wonderful. They are always smiling and we love to sit in the bar lobby and have cocktails along with great food. The hotel is so close to everything, especially shopping and performing arts theater.
December 19, 2012
Rated 5 out of 5 by Tink62 Only one suggestion
Staff the lounge better. The waitress was very nice but the service was EXTREMELY slow! It took over 40 minutes to get a grilled chicken salad for lunch and that evening It took a long time to get our cocktails and we had to track the waitress down to get our bill. Other then that, everything was great and I will definitely come back and recommend your hotel.
October 14, 2013
Rated 4 out of 5 by Pappy01 My review
Hotel was fine as usual, but on Saturday we had no place to have breakfast because the only restaurant in the hotel had a private party, so we and the parties we invited went out to find a restaurant, that's an inconvenience, besides on Friday the hotel was full of meetings, and we had no parking space..
October 21, 2013
Rated 2 out of 5 by Joke37 Needs Improvements at this Hotel
The room AC was not cold and toilet was a water friendly so you had to flush it about 8 times to get a tissue down. I thought for a Westin this was a below average property. The valet lost my ticket and had me wait more than 30 minutes for my car and all the while i paid 30 dollars for this service. The person who helped me at the check in was very nice but other than the location this was a bust. I am a platinum member and will not chose this hotel in the fuutre.
July 5, 2013
Rated 4 out of 5 by DavidChicago Back for another great stay
Whenever I can, I stay at this property. The proximity to restaurants and shops makes it great for customer entertaining. The hotel itself is great and I love breakfast at Pino Provence. They have the best croissants.
October 29, 2013
Rated 4 out of 5 by Mommato4 Staff was amazing and extremely helpful
At first glance, it was breath taking. The staff was very helpful and offered amazing service. Hotel was very clean. Beds were amazing. Our view was great on the 13th floor. Downside was no spa. Many people were around the pool searching for one. and my children woke up hungry and no continental breakfast offered, also wifi is only offered in the lobby, not rooms unless you pay for it. but if those issues dont affect you then this hotel is a beautiful place to stay.
June 10, 2013
Rated 4 out of 5 by Reggie Great Location
I love the fact that this hotel is located near the mall and restaurants. The only issue I had is the shuttle was not punctual at all. I waited for approximately forty-five minutes when told it would be fifteen to twent minutes. The delay was blamed on traffic that didn't exist. On the day of departure I wanted to catch the 7:00 a.m. shuttle and after reminding the front desk, I finally left at 7:10. One of the valet drivers ended up taking me on the shuttle.
May 27, 2013
Rated 4 out of 5 by StarwoodFrequentGuest Platinum member review
Pros: Location is excellent. Lobby, lounge and common areas very beautiful and nice.
Staff very friendly and competent.
Cons: For a Westin, rooms are really old looking specially bathrooms. Head showers are very poor quality, lick and generally don't work well. Water gets cold during "shower rush hours" in the morning.
October 11, 2013
Rated 3 out of 5 by Pajarito Unclean Bathroom
Was very disappointed with this experience. When we got to the room, the toilet bowl was unclean–really unclean. We called housekeeping, and the head of housekeeping came to our room. I explained what we found (we had already flushed it). He looked at me funny and asked, "Well, what would you like us to do?" I told him, "Well, I would think you would like to know." He said sorry and left. He didn't seem too upset about it or concerned. Kind of disgusting.
February 11, 2013
Rated 2 out of 5 by MelissaB So Disappointed
What a disappointment. We stay at Westin Hotels around the country and have been very satisfied with other locations. This time the staff was so rude. The room was supposed to be on a quiet floor, but was very loud with doors slamming shut and other children related noise. We actually called ahead for requests and when we got there we were treated like the scum of the earth. What a bad experience and will consider other hotels next time.
July 23, 2013
Rated 2 out of 5 by ragman97 Disappointed
The front desk staff must of been new. They did not explain the breakfast voucher properly. As it was only good for Starbucks and couldn't be used in the main restaurant.
The upgrade for platinum was not available even though when I called on my cell before I arrived. There were suites available.
My wife found 4 silver fish bugs in the washroom which I had to kill and then hear why Re we staying here. The water and coffee were t delivered to the room until I cAlled and asked. They are not consistent . Then on check out I called for a bell man. I left my wife in the room to wait. I went tdown to have my car brought up. I waited twenty minutes and then asked the doorman to call the bellman a f find out where he was. He me D&R recvd the first message. I'm NOT impressed with this property.
After sending 99 nights at SPG properties in 2012
January 5, 2013
Rated 2 out of 5 by Rob10 challenges
Left breakfast order on door and it never came. Bathtub was old and awful.
November 1, 2013
Rated 2 out of 5 by WestinLover This is a Westin?
A big plus for the location - close to shopping, dining and business offices. Another big plus is the "Westin" name. Other than that I feel very un-Westin : did not feel the SPG recognition at the front desk. motel like bathroom set up, no club facility, check out staff insisted charging me another night without looking into the detail instructions, luggage at the front door and nobody coming to help me loading to the car.... I am disappointed...
January 20, 2012
Rated 5 out of 5 by Chintan84 Amazing staff & great features
I read many negative reviews about the hotel online prior to checking in for an extended weekend trip. I am very pleased that my expectations of service were met and exceeded!
There is a certain expectation of service level that you have from world class hotels and the first and most important piece of it is the people. From being checked in effortlessly by Brian to the countless staff members that were there to open the doors every time we were walking in/out, the room service personnel and poolside staff--everyone was accommodating and made sure my stay was enjoyable.
There are 2 minor things that could have been improved but are irrelevant to enjoying your stay at this Westin property.
The only recommendation, which is a big one and understandably would take quite a bit of time, is to modernize the rooms just a bit more. (they already have all the necessities--these upgrades are just finishing touches)
September 10, 2013
Rated 1 out of 5 by dodger18 westin south coast plaza
made a reservation for a room with one king bed, when i checked in they did not have this particular room available for me. So why would i make a reservation here again when the room i reserved is not available for me.
The only breakfast restaurant in the hotel was closed one morning for a private party. Where do you eat breakfast then? There was a loud party going on in the hotel that was extremely annoying!! cannot recommend this hotel!!
December 19, 2012
Rated 3 out of 5 by BDnyc123 WSCP, Costa Mesa
The hotel staff is great, however the WSCP needs to upgrade the services, the room design and amenities. The lighting in the bathroom is reminiscent of a hospital room. My room faced the highway with an excessive amount of noise, Pay per view 18.00 for a new film, is unacceptable. I don't mind paying for a film, but not at that rate. This will mark my second time at this location in two years, and next time I will request another hotel.
February 2, 2013
Rated 5 out of 5 by Cary Great rooms and location
Extremely friendly staff. Larger than average and newly remodeled rooms. The hotel is located across the freeway from South Coast Mall and provides easily access via a walk bridge. Next to the range County Performing Arts Center. Easy access to Hwy 405, 55 and 5. Very safe location with constant security presents from the mall and hotel staff. The only place I stay at when I am in Southern California for pleasure or business.
October 22, 2011
Rated 5 out of 5 by MaryQuiteContrary This hotel is great for shopping
I enjoy the ease of walking over to South Coast Plaza for shopping as well as the restaurants.
October 24, 2013
Rated 3 out of 5 by Pellet Don't get the breakfast
Hotel itself was average. Front desk staff were friendly, but restaurant service and food were horrible. 25.00 per person for breakfast buffet should at least come with fresh fruit. Selection was very limited. There was an omelet maker, but he didn't speak or understand any English and didn't get my order correct. Self parking is 20.00 per night and a far walk back to the hotel. Rooms with double beds don't allow for a cot.
February 18, 2013
Rated 5 out of 5 by Mariangel Location, location, location
Prefer this hotel to any in Anaheim. I was going to a wedding in Brea and this was a bit further than the other Starwood properties but it was worth it. Loved the location!
October 16, 2013
Rated 3 out of 5 by Bob38 Good but not great this time
This is a very nice hotel and we usually enjoy staying here. This time we had two problems that detracted from our stay. It was a cold night for California (38) and the room heater stoped working. In addition we had a late check out so I went to the gym about 11am. When I got back to the room and tried to take a shower around 12:30 there was no hot water. Hopeful these facilities issues were a one time occurrance.
December 16, 2012
Rated 5 out of 5 by nov30 Great Location
The hotel has the best Location ever. I stayed there because My husband and I had a meeting in Santa Ana, so the hotel was just like 4 miles away from the place we had the meeting. staf at the front desk very courteous associate "April" was very nice, next time I which she can guide me with a map of the area and some info about restaurants and tours.Overall my stay was the best!!! Thanks April for your help!!!!
December 4, 2012
Rated 5 out of 5 by Tsvet Great location
This was my second stay at Westin South Coast and it was as good as the first one. While the first one was to attend a wedding, the second time it was a business trip. And it was just as enjoyable. From the valet parking to check in, staff was extremely pleasant and helpful. The room on the 13th floor was quiet and spotless. I enjoyed the extra coffee bags next to the machine.
Looking forward to my next visit.
October 31, 2012
Rated 4 out of 5 by Weepap Staff at Westin.
I always receive a warm welcome. I didn't bring my dog this time but as I pulled up for Valet, first question... where is your dog. Then proceeded inside where Doug is one of the hotels best asset, he also wanted to know where Sassy was. This hotel is truly dog friendly and one of the reasons I only stay here when in O C. The hotel is very clean and happy to see Pinot Provience returning to their French roots.
June 27, 2012
Rated 5 out of 5 by kenny888 costa mesa's gem
excellent hotel with a bridge connecting to south coast plaza. all the staffs are superb and very professional. they treat you very well from the moment you enter the parking garage to the time you check out. you also get first class valet parking service.
I stayed one night before our symposium and had a great, restful sleep. I strongly recommend to my organization to use this hotel for our future symposium.
November 13, 2012
Rated 2 out of 5 by bill needs improvement on service and facility
We chose this hotel for its location. There were a few disappointments. Upon arrival, travel with two small children, hotel staff did not even offer to help with luggage. Second, the general feel of the room needs upgrade - new carpet, shower head.
I will NOT recommend this hotel to other.
PS - I agree with one of the reviewer: They need to fix the water issue.
August 18, 2013
Rated 5 out of 5 by JeffsJeanie Pleasantly Surprised
I was hesitant upon booking this room because some of the previous reviews. I am glad I went with my gut. Our overall stay was really nice and the staff was on top of everything! They were friendly and professional. Room was clean! View of the city lights was magical and we slept great in the beds. Hotel grounds are a sight, mall walking distance and Italian dining at Maggiano's . Thank you Westin!
October 10, 2012
Rated 4 out of 5 by MAM49 Convient but needs minor fixes--nice pool
The lobby, outside areas, conference facilities, gym and pool are nice and nicely decorated. The room needed some upkeep. The desk phone did not work, the antenna on the cordless phone was chewed off and there were stains on the wall in the bathroom--I was surprised for this level of hotel. The food options in the room and by the pool could be increased and the calories printed on the menu.
June 1, 2013
Rated 1 out of 5 by RhodaC Shower does not Work
I stayed in room 809 at the Westin South Coast Plaza. The shower did not work. The device that one pulls up to covert the flow of water to the shower did not do so. I got a trickle of water from the shower and most of the water continued to go out the tub faucet. I informed the registration staff when I checked out and the woman did nothing about the fact that I had not had a functioning shower.
December 26, 2012