Rated 2 out of 5 by Nrssmile7499 Disappointed
The chair in the room had an odor. The tv has an image burned ino the screen and the remote did not work. The room service button on the phone did not work.
The staff however is impeccable. From the front desk to room service.
February 17, 2013
Rated 3 out of 5 by wbli convenient to the South Coast Plaza
1. great convenience to So Coast Plaza
2. bathroom needs updating
3. good gym
4. only average breakfast at the hotel restaurant
Overall, nice stay, but needs improvement
July 22, 2013
Rated 5 out of 5 by CindyB Had a meeting
I was very pleased with the food and the hotel staff. I was most pleased with the attention we received. Special commendation to Osvaldo-the staff member assigned to us and to Tina, the conference services person. Excellent!
September 27, 2012
Rated 4 out of 5 by travel3049 Right across from South Coast Plaza
If you want to go shopping this is the place to stay. You can walk right across the street to the mall. The room was clean. I am a platinum member I was upgraded which is always nice. The staff was very friendly and helpful.
June 18, 2012
Rated 5 out of 5 by Jingleweed Saturday Getaway
Had trouble logging into my account on the web and called instead. Got a great rate plus they re-instated my gold level plus gave me a $75 dinner credit (gift card) plus half-off parking. Great deal and had a great time.
July 25, 2012
Rated 4 out of 5 by Demon2332 Upgrade air conditioning
Overall stay was good except all 4 of our rooms were extremely hot. The air conditioning felt like a swamp cooler. It took 4 hours to get the room to 78 degrees. Went down to the bar to wait for the room to cool down.
September 19, 2012
Rated 5 out of 5 by nov30 This hotel has the friendliest staff !!
This is my second time staying in this hotel and i am very happy with all stays at this hotel. Front desk agent super helful and friendly. Room service was on time and frienly, housekeeping ladies were very helpful.
February 4, 2013
Rated 4 out of 5 by amow11 Good Hotel
Good hotel that is close to airport and a fabulous shopping mall
August 26, 2013
Rated 2 out of 5 by BHHE Priority issues
My family & I just stayed here this past weekend. I made reservations MONTHS ago. It was for two queen beds. I got a king and a rollaway. I was told my room was given to the dance teams that was competing there.
April 1, 2013
Rated 2 out of 5 by JackNi1968 Lost Cell Phone Charger
I put on no clean notice on the door before I leave the room. When I came back, the room was cleaned. But I couldn't find my cell phone charger anymore. Stay away from this hotel!
July 1, 2013
Rated 2 out of 5 by Louie Too many extra expenses
It's such a turn off to be nickled and dimes for everything. Almost $30.00 to park! Really?!
And being charged for the Internet?
Also, your restaurant was not open for dinner. It looked like a really good menu.
March 20, 2013
Rated 4 out of 5 by Daworm Heavenly Bed/Shower
Love the beds, extremely comfortable.
I could not wait to get in bed - slept like a baby.
I also stayed in the shower for 30 minutes - the overhead shower head was oh............... so relaxing...........
April 17, 2013
Rated 5 out of 5 by hummingbird would return
Didn't have time to enjoy the amenities--too busy. But would love to return to do so.
Bed was super comfortable.
Caroma toilet was impressive (water conserving).
Didn't get to use pool/fitness center, but wow!
March 12, 2013
Rated 5 out of 5 Nice location
Westin is famous for comfortable beds and linens. The fitness center is exceptional also. This location allows one to walk to many nice restaurants. The one area where it is not competitive is in WiFi charges.
October 9, 2012
Rated 3 out of 5 by Unhappy52 Should be better for the price
For the prices charged, there should be no problems. I had several: 1. The tub/shower diverter valve did not work fully, so a lot of water continued to come from the tub fauces while I was showering. I asked them to fix it, but either the engineer didn't do it, or tried and couldn't and they didn't tell me. 2. The front desk failed to tell me that I had received a package; I found out only because my assistant asked if I had received it. 3. Showtime, the one free premium channel on the TV, did not work. I told the front desk, but they couldn't fix it. 4. The hotel charged $10 to "handle" a small fed ex package that I did receive (not the one they failed to tell me about). 5. The drink I got at the bar was the skimpiest drink I've ever had, and was overpriced. 6. When I arrived at my room, the power strip was not plugged in, and I had to try to figure out why my phone wasn't charging. Good things - the gym and pool are great, the pool deck is a great place to hang out, the restaurant has good food and excellent service, and the area outside the bar, where the waterfall comes down, is a really wonderful place to sit and eat, read, or relax.
July 22, 2013
Rated 5 out of 5 by jennifer22 Super convenient
The hotel was just steps away from the theater where we were planning to see Wicked. We wouldn't have known to walk except that very friendly and helpful valet staff suggested it and gave directions.
March 5, 2013
Rated 5 out of 5 by Ryan2001 Westin
Everything was great excerpt out room was not cleaned on Saturday. When we asked directions to knotts berry farm we were told to look for knotts road. Directions were incorrect its on beach blvd.
April 8, 2013
Rated 5 out of 5 by Bubbamir Great experience
Was there for a business conference. Well arranged.
August 23, 2013
Rated 3 out of 5 by yakkers55 Great lobby/staff, rooms need a refresh
The lobby and staff are great, but the rooms are a little run-down with gaps in the tile and the wallpaper coming off a bit. Overall the hotel is fine, just the rooms probably need a little upgrade.
January 11, 2012
Rated 4 out of 5 by Bagman OC Location
This hotel is in the best locarion for business and pleasure in Orange County. Everything from restaurants, shopping and entertainment are close by. Including John Wayne Airport (Santa Anna).
April 3, 2013
Rated 1 out of 5 by Caren53 Westin rooms smell dirty
Toweks were old, room smelled like dogs and dirty socks. I was very disapointed.
August 13, 2013
Rated 5 out of 5 by CAVacation Great location
Great location for travel up or down the coast.
Good shopping and dining choices nearby.
Special bonus was the theater and orchestra hall within walking distance.
Attentive, gracious staff.
March 20, 2013
Rated 5 out of 5 by TexTrav7 Great Stay
Very helpful staff. Better than expected comfort and cleanliness. Excellent restaurant with reasonable wine and food prices for the quality.
Comfortable bed. Good shower and good large towels.
December 6, 2012
Rated 4 out of 5 by Chevy55 Two things need attention
1. valve in tub/shower to switch to shower doesn't work well. Water still running into tub.
2. Lack of bell people @ check out time.Had to bring down own luggage as couldn't wait for them.
January 14, 2013
Rated 5 out of 5 by Kay43 New Holiday Tradition
With both families in OC, staying the weekend before Christmas at the Westin (South Coast Plaza) will be our new Holiday Tradition. Lovely hotel and excellent service without being stuffy!
December 24, 2012
Rated 3 out of 5 by superdad Hotel cleaness was not good
Got into the SPG floor room, and the toilet seat was not clean. I was able to get a new room from another floor, and found out the drink glasses were dirty. I was disappointed.
November 28, 2012
Rated 4 out of 5 by andy housekeeping
must have had a new housekeeper. in room coffee was not replenished, half and half creamers were out of date and curdled , soaps were not replaced.
small stuff but this is the westin
February 10, 2013
Rated 4 out of 5 by ColinV Great Location
The hotel was very nice, appreciated the service. Great location for us in great surrounds. Close to shops, close to the performing arts Center, close to everywhere we wanted to go.
September 26, 2012
Rated 4 out of 5 by sairaj Delightfully dog friendly
A wonderful hotel with friendly staff and clean facilities. Admittedly, I'm never staying long enough to enjoy the gym and pool, but the rooms are comfortable and well appointed.
February 4, 2013
Rated 4 out of 5 by Traveler54 Great location.
The hotel was beautifully decorated with flowers and greens and a waterfall. Very relaxing especially with those incredible beds. The walking bridge to the Mall was so convienent.
October 11, 2012