Rated 4 out of 5 by Doug11 This hotel has a great Gym
The gym is terrific, larger by far than most with a good variety of equipment. If you are needing to go to South Coast Plaza for work or to shop it is a breeze to get there on foot over a pedestrian bridge that takes less than five minutes
November 24, 2014
Rated 5 out of 5 by CherryLan This hotel is very good!
I have a wonderful experice in this hotel.
November 10, 2014
Rated 5 out of 5 by GregYNWA Great and Responsive Service. Hotel has great features
This is my third stay (twice for business and recently with my wife and young kids).
I stayed here recently with my family for Spring Break. Although our daily activities were centered around the Anaheim area, we chose this hotel for the following:
1. Easy access to major freeways
2. Awesome shopping and dining options - located right next to South Coast Plaza
3. Great hotel features - swimming pool and updated fitness center
4. Very Clean Hotel
The staff (from the valet service to the front desk) is extremely responsive and courteous. We encountered a problem with one of our rooms in the evening and the front desk promptly resolved the situation by moving us to another room.
I recommend this hotel for both business and family trips.
April 7, 2013
Rated 2 out of 5 by spgflyer Hotel needs an update
When I booked this property, I was really excited to stay in a Westin again. But the hotel's condition left me seriously disappointed. The property is in serious need of an update. From the minute I walked in, I was surprised at how dated the common areas were. The guest room was no better - the carpet was so grimy and greasy that I slipped walking in, and the bathroom was outdated. The restaurant does not have a breakfast menu; they only offer a buffet that contained basic and bland food - and they did NOT take the "Go Green" voucher. I checked out 2 days early, after only spending 10 hours onsite. I would not recommend going back until the property is renovated.
October 31, 2011
Rated 3 out of 5 by Timushka Nice property and location, but service lacking
I've stayed at the Westin South Coast Plaza several times with mixed experiences. On my latest visit, I called the hotel when I arrived at the airport to tell them I was waiting for the hotel shuttle. 40 minutes later, I called again only to be told I'd have to wait another 20 minutes. When I objected, they suggested I take a cab and the front desk would inform the manager-on-duty. I was met by the manager when I arrived, but received only an apology. It would have been very easy to correct this service failure with a credit of $15 on my bill to cover the cab fare. The staff need additional training to prevent service disappointments and resolve them when they do arise.
January 23, 2012
Rated 4 out of 5 by NoLeafSoap Basic Westin, but...
I've stayed in plenty of Westin hotels. Regardless of the annoying leaf-shaped soap that no human being can hold onto, I keep coming back to Westins because of their great locations and the SPG points. This hotel, however, I will avoid. The only reason is because they've chosen to use water that doesn't rinse the soap off your body. Whether using the sink or shower, you will never rinse the soap off. This was really annoying for me and my other business partners who were also staying there.
Westin South Coast Plaza, fix your water and I'll stay there again. Otherwise, there's plenty of other nice hotels in the vicinity.
Westin Corporate - enough with the leaf soap. Nobody likes it.
August 14, 2013
Rated 5 out of 5 by CaJudy47 Great location - great experience
This hotel looks simple from outside, but it was quite nice and the staff was superb. We were staying on points and seeing a play right next door at the South Coast Theater (which was also AMAZING). Only there for one night and our only food was in the bar, but the service, attitude and food were all excellent. Friends also stayed and they ate in the formal dining room - it was quite upscale and more than they wanted, but they hadn't identified that food was available in the lovely bar. Check that out first if you're not looking for full sit-down service.
October 16, 2014
Rated 4 out of 5 by Chris93 Lovely hotel with friendly staff
They were very welcoming upon our arrival.
However, they were not very accommodating when our credit card magnetic strip wasn't working; the receptionist would not key it in. Additionally, she was not very helpful in securing a room with a different bed configuration. Finally, charging for internet in 2014 seems mildly petty.
October 23, 2014