Rated 3 out of 5 by marquismark Room Cleanliness
I stay at typically only Starwood hotels and this Westin actually surprised me. Although clean by first look, the counter top where both tv and desk were sitting were covered with old stains which gave the appearance and feel of being dirty. Additionally, the phone and TV remote were not clean. THe phone had a whitesh looking creamy stain on the cordless handset and when scrapped with the room key card, some of it came off leading me to believe the phone was not cleaned nor disinfected. The TV remote also had built up grime on it. Although I am not handicapped, as a Gold member, they placed me in a handicap room. Not only was the TV farrr away but there was no full length mirror in the room.
April 14, 2014
Rated 5 out of 5 by globetrotters Great stay!
This was our second stay at this hotel and the best to date… we will return. From the time we entered the building until the time we left, the staff was very professional, courteous, and friendly. The door was opened and greeting given to everyone who entered/departed. Cooper, one of the bellhop/parking staff was amazingly attentive to every single person who went in and out of the door. (was waiting for car and observed) Check in & out by Jasmine, a lovely lady at the front desk was so very professional and the absolute best Platinum recognition to date. Impeccable, outstanding service. The hotel is right across the street from South Coast Plaza, a shopper's paradise and is connected with a bridge over the street. Starbucks in the lobby adjacent area as well as right through the door as you enter the Mall. Cannot comment on the hotel facilities (gym/pool) as we spent our time at South Coast. Someday when we return for a longer stay we shall enjoy the hotel's facilities as well.
April 19, 2014
Rated 2 out of 5 by sad4Westin Great Bed...old room
Heavenly bed is great, but the room was old and dirty. 30 minutes for shower to drain. Stains on furniture and head board made the room feel dirty. Towel rack placed in front of sink made the bathroom difficult to even brush teeth. Used to be great hotel and have previously been happy.....now it is just old and sad. Staff was great!
April 18, 2014
Rated 4 out of 5 by SJC1227 Review
Overall it was a nice experience. I brought in and paid for a group of 6 for a meeting and there was zero appreciation for that which was disappointing and I am a SPG member. Other hotels will automatically upgrade me to a suite or show some gratitude but there was nothing "extra" done from the hotel. No overnight parking was comped either, it was just day parking so that was miscommunicated as well.
April 12, 2014
Rated 5 out of 5 by drew25 amazing staff
I was amazed at how nice and attentive the staff was. My fiancé and I plan on only staying at Westin hotels from now on. I was so pleased with the service!
April 10, 2014
Rated 5 out of 5 by coloradomary27 Great experience at the Westin
This was my second stay at the Westin in two weeks. Everything was wonderful except this time our room didn't have a safe. We stayed for 4 nights. I had to carry all of my jewelry with me every time we left the hotel to go to a meeting. Our room the previous week had a safe. Staff was excellent and remembered our names. Pinot Restaurant is excellent with great service.
March 31, 2014
Rated 4 out of 5 by DAHLIA Great hotel
When we go to Southern CA, we always stay here. The service is excellent. And South Coast Shopping Plaza is across the Bridge.
March 31, 2014
Rated 4 out of 5 by EGuest1 Aging hotel, but great staff
Everyone in the hotel was unfailingly friendly and attentive. Most surprising was the reaction to a housekeeping service call I made. I went through the bedding and found a few hairs in the sheets. I called, requested all the sheets and pillow cases be changed, and it was done. Great. Later that evening, a bottle of wine and strawberries were sent up as recompense. Totally unnecessary, but quite welcomed.
March 24, 2014