Rated 5 out of 5 by Bob72 Nice stay
Wonderful , clean facilities, friendly staff, desk manager Joyce is very helpful and professional.
March 11, 2014
Rated 4 out of 5 by JoCar Great weekend experience
The staff is friendly, efficient, eager to provide excellent service. Lobby lounge/bar is inviting, comfortable, with relaxing view of water fall beside outdoor patio seating. Room was spacious and well appointed.
March 10, 2014
Rated 5 out of 5 by Corinne1422 great balance of comfort and luxury
I have stayed at the Westin while attending the same conference for the last 3 years and it has always been a wonderful experience, a great balance of comfort and luxury. I was told by the staff that they will be renovating within the next year so I am really looking forward to the staying there next year!
March 3, 2014
Rated 5 out of 5 by Hardin11 Have stayed many times
We teach a class at this hotel on a regular basis. I don't always stay overnight, but decided to this time. The lady who checked me in was very friendly and helpful. I am sorry I didn't write down her name. The staff always gives me a warm welcome. My husband forgot his jacket in the bar area and they made sure to deliver it to our room. The surrounding area is so pretty and there are many great restaurants. My only disappointment was the restaurant downstairs. We had lunch there on a Sunday. Limited time and they only have a brunch menu with NOTHING healthy on the menu. I was with two others and we were having a meeting. I asked if they could make a salad. Per the chef, NO!! Funny thing is there was a small salad on the other two plates. The waiter said the chef was in a 'mood'. Will not go back.
February 27, 2014
Rated 3 out of 5 by FriendlyTraveler Nice hotel with no hot water and slow restaurant service
The hotel is nice and the front desk staff are friendly. However, on several occasions, I had to take a cold shower as there was no hot water. In addition, the lobby restaurant service is extremely slow. The food was good but I won't dine there again.
February 28, 2014
Rated 5 out of 5 by GregYNWA Great and Responsive Service. Hotel has great features
This is my third stay (twice for business and recently with my wife and young kids).
I stayed here recently with my family for Spring Break. Although our daily activities were centered around the Anaheim area, we chose this hotel for the following:
1. Easy access to major freeways
2. Awesome shopping and dining options - located right next to South Coast Plaza
3. Great hotel features - swimming pool and updated fitness center
4. Very Clean Hotel
The staff (from the valet service to the front desk) is extremely responsive and courteous. We encountered a problem with one of our rooms in the evening and the front desk promptly resolved the situation by moving us to another room.
I recommend this hotel for both business and family trips.
April 7, 2013
Rated 2 out of 5 by WimBurton Room noise
The room was extremely warm so i set the thermostat to 65. While i slept or didn't sleep the air/heater went off all night makeing a very loud roar each time it went on. OMG! A terrible nights sleep.
February 15, 2014
Rated 2 out of 5 by spgflyer Hotel needs an update
When I booked this property, I was really excited to stay in a Westin again. But the hotel's condition left me seriously disappointed. The property is in serious need of an update. From the minute I walked in, I was surprised at how dated the common areas were. The guest room was no better - the carpet was so grimy and greasy that I slipped walking in, and the bathroom was outdated. The restaurant does not have a breakfast menu; they only offer a buffet that contained basic and bland food - and they did NOT take the "Go Green" voucher. I checked out 2 days early, after only spending 10 hours onsite. I would not recommend going back until the property is renovated.
October 31, 2011