Rated 3 out of 5 by DDDDD10 Airport Service
I waited 40 minutes at the airport to be picked up. When I called to be picked up I was told 15 minutes. When I called after 20 minutes I was told that the shuttle was dropping off people and I would be picked up shortly. Meanwhile I watched several other hotel shuttles return to the airport numerous times. When I was finally picked up I was told that you had staffing and scheduling problems. NOT ACCEPTABLE!!
When I was greeted at the desk Theresa asked me how I was and I told her how disappointed that I was. She was very understanding and gave me a food credit. But told me that she would tell her manager. As a Platinum member and a loyalist to Starwood I am very disappointed. BTW the food was just average. Caesar salad with shrimp for $22 should be more than that. The soup was good.
September 12, 2014
Rated 5 out of 5 by SPGBizTraveler The best hotel staff at any Westin
I stay almost exclusively at SPG hotels. The staff at the Westin Costa Mesa is outstanding. They are incredibly friendly, helpful and flexible with requests. I especially find the valets/doorman to be outstanding. As Westins go, this is one of the better ones and a great value.
September 9, 2014
Rated 5 out of 5 by Liketogo2 Above and beyond....
Our recent five-night stay was hotel and service perfection. The room was comfortable, tasteful, and our preferences and special requests were honored warmly and promptly. Ms. Chu, a gracious professional manager, went out of her way to provide a special birthday surprise for my husband as well as to accommodate his special needs for bright light. The entire staff was friendly, quick to respond, and eager to assist. This hotel continues to maintain high standards, attractive ambiance, and the kind of service that makes us want to return. We highly praise and recommend the Westin South Coast Plaze. The surrounding area is classy and has something for everyone.
August 25, 2014
Rated 4 out of 5 by RickWW Perfect Choice...
Conveniently located with plenty of shopping, dining and local attractions close by.
September 5, 2014
Rated 5 out of 5 by GregYNWA Great and Responsive Service. Hotel has great features
This is my third stay (twice for business and recently with my wife and young kids).
I stayed here recently with my family for Spring Break. Although our daily activities were centered around the Anaheim area, we chose this hotel for the following:
1. Easy access to major freeways
2. Awesome shopping and dining options - located right next to South Coast Plaza
3. Great hotel features - swimming pool and updated fitness center
4. Very Clean Hotel
The staff (from the valet service to the front desk) is extremely responsive and courteous. We encountered a problem with one of our rooms in the evening and the front desk promptly resolved the situation by moving us to another room.
I recommend this hotel for both business and family trips.
April 7, 2013
Rated 2 out of 5 by spgflyer Hotel needs an update
When I booked this property, I was really excited to stay in a Westin again. But the hotel's condition left me seriously disappointed. The property is in serious need of an update. From the minute I walked in, I was surprised at how dated the common areas were. The guest room was no better - the carpet was so grimy and greasy that I slipped walking in, and the bathroom was outdated. The restaurant does not have a breakfast menu; they only offer a buffet that contained basic and bland food - and they did NOT take the "Go Green" voucher. I checked out 2 days early, after only spending 10 hours onsite. I would not recommend going back until the property is renovated.
October 31, 2011
Rated 3 out of 5 by Timushka Nice property and location, but service lacking
I've stayed at the Westin South Coast Plaza several times with mixed experiences. On my latest visit, I called the hotel when I arrived at the airport to tell them I was waiting for the hotel shuttle. 40 minutes later, I called again only to be told I'd have to wait another 20 minutes. When I objected, they suggested I take a cab and the front desk would inform the manager-on-duty. I was met by the manager when I arrived, but received only an apology. It would have been very easy to correct this service failure with a credit of $15 on my bill to cover the cab fare. The staff need additional training to prevent service disappointments and resolve them when they do arise.
January 23, 2012
Rated 5 out of 5 by KM08 Great Location and Great Service
We've had a great weekend!
September 1, 2014