Rated 4 out of 5 by 469
Rated 1 out of 5 by Noelani808 Overcharged
I was on vacation at Disneyland for 2 days and I was overcharged by $40 for my room when I checked in and the staff just told me that my card was "overauthorized" and there wasn't anything they could do until I checked out, then they could release the funds. Then, the next morning, an additional $50 was taken out. I asked them and they said it was a holding fee for incidentals (which I was never told about when I checked in or else I would have put it on a different card). So I was out $90 for my limited time trip. Might not seem like a lot; however, I was on a tight budget and didn't have any money to purchase gifts at Disneyland. The staff rushed me when I was explaining to them my concern about the funds and just said sorry.
June 11, 2016
Rated 5 out of 5 by Alan66 Great Wetin
Favorite Westin! Very nice staff.
June 10, 2016
Rated 4 out of 5 by Platinum368 Good stay
Westin is lovely. Nice lobby and restaurant / bar. Heavenly bed is great. Parking easy In and out. Very friendly front desk. I will be back next time in Cali!
May 28, 2016
Rated 4 out of 5 by sabado Where's the soap
only issue is that the cleaning service did not leave any extra soap, after couple of days had to make do with small pieces...
May 9, 2016
Rated 5 out of 5 by jyan21 2 night stay at Westin South Coast
We stayed at the Westin South Coast Plaza for two nights while some repairs were being done on our home. The entire stay starting with the Check-In through when we left was pleasant. The staff there are extremely friendly and the SPG girl at the front desk was very nice as well.
I've been with SPG for a long time now and even though I no longer travel as much as I use to (hence lost the higher statuses) I still feel SPG treats their members very well.
May 3, 2016
Rated 4 out of 5 by Mike9808 Mike - NCAA West Regional Trip
Very nice hotel, great location, easy on/off the 405&55. Mall shopping and airport very convenient. Hotel staff very helpful.
March 28, 2016
Rated 5 out of 5 by Kim58 Thank You: Medical Stay
As SPG members my husband and I chose The Westin South Coast Plaza as the place for our daughter to recouperate following breast cancer surgery. From the first time we met with Ray to see if they could meet our special needs to checking in with Stacey O. Our family was shown an unexpected degree of compassion by these two professionals,and they helped us to navigate a very stressful time for the week of our stay. We just returned to TWSCPH after phase 2 of our daughters surgery and it was so wonderful to be remembered and treated so well once again. So thank you from the bottom of our hearts Ray,Stacey,Jiovanni and Cooper and staff you are amazing!
March 13, 2016
Rated 4 out of 5 by Beth27 Satisfactory stay
No suite upgrade but given room was clean and bright. Good housekeeping. Platinum breakfast voucher has value of $12 which is not enough for a proper breakfast at the lobby lounge. One can use the voucher at the in-house Starbucks and get more value for money there. Management should negotiate for a lower carpark fee as $27 is really on the high-end.
February 24, 2016