Rated 4 out of 5 by MALON Last week
I stay with you every week.
Last week room 1216.:
In my room:
Light didnt work
phone didnt work
internet- had to call support
water didnt work on check-in (thats fine)
September 29, 2014
Rated 3 out of 5 by DDDDD10 Airport Service
I waited 40 minutes at the airport to be picked up. When I called to be picked up I was told 15 minutes. When I called after 20 minutes I was told that the shuttle was dropping off people and I would be picked up shortly. Meanwhile I watched several other hotel shuttles return to the airport numerous times. When I was finally picked up I was told that you had staffing and scheduling problems. NOT ACCEPTABLE!!
When I was greeted at the desk Theresa asked me how I was and I told her how disappointed that I was. She was very understanding and gave me a food credit. But told me that she would tell her manager. As a Platinum member and a loyalist to Starwood I am very disappointed. BTW the food was just average. Caesar salad with shrimp for $22 should be more than that. The soup was good.
September 12, 2014
Rated 5 out of 5 by SPGBizTraveler The best hotel staff at any Westin
I stay almost exclusively at SPG hotels. The staff at the Westin Costa Mesa is outstanding. They are incredibly friendly, helpful and flexible with requests. I especially find the valets/doorman to be outstanding. As Westins go, this is one of the better ones and a great value.
September 9, 2014
Rated 4 out of 5 by RickWW Perfect Choice...
Conveniently located with plenty of shopping, dining and local attractions close by.
September 5, 2014
Rated 5 out of 5 by KM08 Great Location and Great Service
We've had a great weekend!
September 1, 2014
Rated 5 out of 5 by DHBuffing Great Responsiveness
Thank you for your excellent hotel! The staff was terrific, and I'd like to commend Ms. Cynthia Collazo who was so professional and responsive to my request to retrieve and ship a clothing item my daughter forgot in the room.
My only 'wish' is that your restaurant be open for a longer period in the morning so that guest from the west coast might enjoy a late breakfast.
August 27, 2014
Rated 3 out of 5 by Ghostwriter68 This hotel has good features
The bed is comfortable and it has a great pool.
August 25, 2014
Rated 4 out of 5 by lgreg307 Hotel conveniently located for USTA events
The Westin's location is perfect for southern California tennis events. The ambience of the hotel along with the decor are excellent.
One issue we had was that maid service was being performed in our room in the late afternoon. We just returened from a tennis match and could not freshen up. The manager, however was gracious and comped us free drinks at the bar while we aited for the maid to finish.
August 25, 2014
Rated 5 out of 5 by Liketogo2 Above and beyond....
Our recent five-night stay was hotel and service perfection. The room was comfortable, tasteful, and our preferences and special requests were honored warmly and promptly. Ms. Chu, a gracious professional manager, went out of her way to provide a special birthday surprise for my husband as well as to accommodate his special needs for bright light. The entire staff was friendly, quick to respond, and eager to assist. This hotel continues to maintain high standards, attractive ambiance, and the kind of service that makes us want to return. We highly praise and recommend the Westin South Coast Plaze. The surrounding area is classy and has something for everyone.
August 25, 2014
Rated 5 out of 5 by RL0080 Great hote, Great service and convenient location.
My daughter and I stayed there the night before she moved into college and it was a great choice for us. Comfortable room, great service, and convenient location.
August 24, 2014
Rated 5 out of 5 by Weekender14 Great location for shopping
Stayed at Westin for concert at Segrestrom, which is walking distance. Also great location for shopping and restaurants at South Coast Plaza. Very nice hotel. Made our stay very convenient.
August 18, 2014
Rated 5 out of 5 by knowles43 shower
the water temperature in the shower never remained constant. the only reason i am bringing this up is because of the drought in California. With the water tempertature constantly changing I found taking a shower took twice as long as normal. I experinced this more than once at this hotel at which i stay one a mont.
August 17, 2014
Rated 4 out of 5 by Jordi66 Great Hotel
Good accomodations, excellent service and attention by the staff. Room comfort was superb. Will stay again.
August 13, 2014
Rated 4 out of 5 by UniversalExplorer4Ever A Great Westin In Orange County!
This is one great Westin hotel and I recommend it for a number of reasons.
The location is perfect. It's literally right off of Interstate 405, you can walk to South Coast Plaza in seconds, it's close to Newport Beach, the ocean and beaches.
The staff at the hotel are professional and attentive to your each and every need. Very friendly, welcoming, and accommodating.
As for eating in or dining at the hotel, the food and beverage is simply outstanding. Even a hamburger is gourmet in the lobby bar or through room service. Pinot Provence, the restaurant associated with and located within the hotel, is just extraordinary and renowned for its cuisine, and rightly so!
You can count on this Westin property in the OC. It has everything you could possibly need for a superb visit!
August 11, 2014
Rated 5 out of 5 by dre2442 Westin
My whole family enjoyed the stay
August 5, 2014
Rated 5 out of 5 by SW2014 Nice Stay
Enjoy the stay in the hotel. The pool is definitely a 100% plus. Clean water and nice out in the sun and in the moon.
August 4, 2014
Rated 4 out of 5 by Doo50 This hotel is most comfortable.
Hotel was well appointed, bright and the rooms were very comfortable. Staff was friendly. One disappointment was the hotel asking for a credit card to send me a small item I left behind. My company is a big client, would have thought they would cover shipping cost.
August 1, 2014
Rated 5 out of 5 by BenHogan1 Wonderful Staff
Thank you for a great experience, Kevin at the bell stand made us feel very welcome on our arrival. The front office team were very accommodating and personal.
July 31, 2014
Rated 4 out of 5 by Breeze25 Happy experience with staff and the stay!
The location is excellent- short distance from the beaches and close to the airport. Shopping and restaurants all within walking distance.
Staff is excellent, and special thanks to Theresa at the front desk- very helpful in addressing our reservation changes and a pleasure to work with!
July 31, 2014
Rated 5 out of 5 by dada14 Great is all aspects!!
I will canoe back many times!
July 30, 2014
Rated 5 out of 5 by trusid parking
The cost of parking at the hotel is very.I live in Las Vegas and the parking at all the hotels is free.
July 29, 2014
Rated 5 out of 5 by AMRJ40 Location is excellent for the area attractions
Hotel staff was very accommodating and location was perfect for our activities in the area. Good restaurants and shopping in the immediate area.are also a positive to this location.
July 29, 2014
Rated 5 out of 5 by TravelPrince Great location
Great staff, room was ready early, service was outstanding. The room rate was very generous. I would definately return.
July 28, 2014
Rated 5 out of 5 by Xin222 Nice Front Desk Staff and Facilities Met the Westin Expectations
I walked in after 6+ hours drive from SF and felt right at home after being greeted by Vickie at the Front Desk.
+ She was able to check me in early so I could freshening up before my 2 PM meeting.
+ She was very helpful and offered local attractions and shopping recommendation.
+ Clean and nicely sized room with in-room work out facilities.
I will definitely looking to come back if I found myself in LA again.
July 28, 2014
Rated 5 out of 5 by tider Great location
Perfect hotel for Costa Mesa
July 26, 2014
Rated 5 out of 5 by DenverDiva Excellent Hotel!
Great rooms, fantastic gym and pool, outstanding service.
July 25, 2014
Rated 5 out of 5 by West10trvler Great hotel for business travel
I had an excellent experience during my stay. Staff, ammenities and room all met my expectations for a Westin. Nice fitness center and pool for exercising.
July 25, 2014
Rated 5 out of 5 by Dave566 Great for business and pleasure
Nice hotel for business and pleasure in the heart of Orange County. Very close to the airport yet far enough away so you are not bothered by airplane noise. Great shopping, restaurants and entertainment venues within walking distance. Good wine selection in lobby bar too!
July 25, 2014
Rated 3 out of 5 by alberthkim Loud maintenance outside door till 10pm
First night at the hotel was fine but the second evening I come to my room around 7p to see and a hear being dryed out or something with an industrial sized fan. There was a sign warning about asbestos which didn't make me feel very good. I was in my room relaxing but since the machine was running right across from me it was really bothersome. I understand maintenance has to be done in a while, which is why I didn't call until 9 or so asking when it'll finish. The service express desk person said it'll be finished shortly and sure enough the fan stops and she calls back confirming it's gone. I thought things were fine until around 10p there is a lot of clinging and clanging and they're disassembling something. It went for more than 10 min and so I called again asking if it's really finished and to inform the manager that it is bothersome to have loud maintenance at 10pm.
I got a note from the manager later that night apologizing and to accept a gift of points. I checked my account and no extra points were given.
Again, I understand maintenance is needed and I don't want to talk down on a hotel for doing that, but overall I didn't have the most pleasant experience here.
July 24, 2014
Rated 5 out of 5 by Ageinvest12 Great Staff
The staff I dealt with was AWESOME! Just to name a few, Tre, Nicole, Kory, and I am sorry and regret that I am not sure of the gentleman's name that served me wine on your balcony above the waterfall. I believe his name was Carlos or Jose. I hope that you will let them know how fabulous they are.
July 21, 2014