Rated 5 out of 5 by Kovy Visiting the OC
Since moving to San Diego, we make biannual leisure trips along with occasional business trips to the OC. The former is to visit family and friends. This is the second time we stayed at the Westin and it will be our preferred location in the future. The facilities were superb and the staff extremely courteous and helpful. We have one recommendation. We are a bit old fashioned and would like to see the hotel information displayed in a quickly viewable booklet in addition to the TV. TV menus can be confusing and slow to navigate.
May 20, 2013
Rated 5 out of 5 by Ageinvest12 Great Staff
The staff I dealt with was AWESOME! Just to name a few, Tre, Nicole, Kory, and I am sorry and regret that I am not sure of the gentleman's name that served me wine on your balcony above the waterfall. I believe his name was Carlos or Jose. I hope that you will let them know how fabulous they are.
July 21, 2014
Rated 3 out of 5 by alberthkim Loud maintenance outside door till 10pm
First night at the hotel was fine but the second evening I come to my room around 7p to see and a hear being dryed out or something with an industrial sized fan. There was a sign warning about asbestos which didn't make me feel very good. I was in my room relaxing but since the machine was running right across from me it was really bothersome. I understand maintenance has to be done in a while, which is why I didn't call until 9 or so asking when it'll finish. The service express desk person said it'll be finished shortly and sure enough the fan stops and she calls back confirming it's gone. I thought things were fine until around 10p there is a lot of clinging and clanging and they're disassembling something. It went for more than 10 min and so I called again asking if it's really finished and to inform the manager that it is bothersome to have loud maintenance at 10pm.
I got a note from the manager later that night apologizing and to accept a gift of points. I checked my account and no extra points were given.
Again, I understand maintenance is needed and I don't want to talk down on a hotel for doing that, but overall I didn't have the most pleasant experience here.
July 24, 2014
Rated 3 out of 5 by CMHjeff Upgrades never happen here
I have a client nearby, so I stay here often, but after 20 nights or so, I have never, I mean never, been offered an upgrade to a suite.
The staff is courteous but the Starwood Preferred check in desk is never staffed, so you wait along with non-status guests, even when it's 5 deep.
As a Starwood Platinum member, I expect better treatment than this and I routinely get it at other SPG properties. The management is arrogant because this location is generally well-occupied.
You can do better in nearby Newport Beach.
December 8, 2013
Rated 5 out of 5 by MRS60 Wonderful Wedding & Reception Venue
Held our daughter's wedding ceremony and reception here and could not have been more pleased! We were in the Waterfall Terrace area for the ceremony and cocktail hour and in the Lido Room for the reception. Very clean hotel - food was fantastic - rooms are well appointed - but most important - the staff was superb!! Absolutely every staff member was professional and helpful and wanted our event to be memorable. We did not encounter one Westin employee who did not represent this hotel in the best possible light!
May 3, 2012
Rated 1 out of 5 by BadExperience Bad Experience
I should have know this would be a bad experience when I received three reservations for one stay. One reservation for the March 3-5, 2013, second reservation for March 5, 2013, and third reservation March 6, 2013. Your hotel could not even honor the conference rate for the length of the conference. What a rip-off. Based upon similar experience by other conference attendees- the Airport Noise Symposium will not be returning to your hotel. My second issue has to do with the bathroom mirror in my room. The upper portion of the mirror has some gross splatter spots on it. If asked front desk staff on two different occasions to have it cleaned. The mirror was never cleaned. I have been attending conferences for over 20 years- this has to rank as one of the worst hotel experiences.
March 8, 2013
Rated 1 out of 5 by John4965 NOT GOOD
I arrived about 10 PM on the night of my reservation, Monday 9/23. I had reserved a king bed. I was told there were no kings left and got a room with two doubles and a shower head that was 5 feet high. I am 6'4" and 260 pounds. The next day one of my people told me they checked in at 10:20 and got a king bed. On top of that, there was a bug in one of the double beds when I checked in. I will never take my meeting back to this hotel. Very nice bar and wait stff though.( Gabrielle)
September 26, 2013
Rated 2 out of 5 by Nikita Not the best option for area
Poor SPG recognition. Old rooms. Poor service. Can tell nothing good about this property
May 15, 2014
Rated 5 out of 5 by DebAce This is a great hotel
I love the SCP Westin. From the room amenities, the proximity to the South coast plaza Mall, the Westin workout ...shoes and clothes ... the gym, the green choice for room service...it is a great value and wonderful environment.
July 19, 2014
Rated 5 out of 5 by SJKQ Beautiful Hotel
Very good service and the room was just right.
July 21, 2014
Rated 4 out of 5 by Jekgo Four Star Treatment
Great staff! Through no fault of the hotel, a guest smuggled two dogs into a room and left them alone with the television on. They were quite unhappy and vocal puppies. Staff quickly changed my room and went overboard to apologize for the inconvenience. It was handled very well.
July 18, 2014
Rated 4 out of 5 by KS1973 Great location to Orange County Airport
Very convenient location to Orange County airport. Books up fast so book ahead. Close to most of the Costa Mesa businesses and shopping mall.
Comfortable rooms, always feel safe.
Bathrooms could use some updating and better amenities.
I really like the coffee shop on site. They are fast and have good snacks.
Front desk staff are not always up to speed with policies and don't always recognize your status.
July 14, 2014
Rated 5 out of 5 by SueQ All the employees were so friendly and helpful.
I would like to thank the wonderful employees at the hotel starting with the front desk. Everyone was friendly and helpful. They treated me with courtesy and were very attentive to my needs. The room was extremely comfortable and spacious. The food and the ambience at the resturant was top notch. I loved being able to walk over a bridge and go shopping and the close proximity of the airport. The shuttle service was great too!! I will definitely stay again. Thanks
May 12, 2013
Rated 5 out of 5 by Sarah42 Peaceful and Relaxing
I've stayed at the Westin South Coast Plaza many times for work but recently stayed for the first time with my children for a nice weekend getaway. The rooms are comfortable and I always sleep well. On this trip, we ate a wonderful dinner in the hotel restaurant. We ordered room service for breakfast which was delicious. It was a really nice stay and my kids enjoyed it as well. It's close to the airport, beach, shopping and so much more. The staff is warm and friendly. The hotel is beautiful and peaceful.
July 7, 2014
Rated 3 out of 5 by Bodenf1 Disappointed
Checked in with 2 colleagues. 2 of us are platinum. I was offered a studio room with a Murphy bed while my fellow platinum co worker was offered an upgraded room. The hotel was oversold. After complaining, I was able to get into a room with 2 normal beds. Was not offered additional points, breakfast or even a bottled water. Very disappointed.
Also, the bathroom was super outdated. It may have been clean but didn't look clean bc the tile, caulk, etc is so old.
November 6, 2013
Rated 3 out of 5 by spy1 Expensive
The quality of the room is not supported by the high cost. The bathroom is in need of cleanup...dirty grout, very squeeky toilet seat, cracked tiles. The "guest services" phone did not work (same as my last two visits), and the coffee pot was malfunctioning. The room was very quiet and generally clean.
July 17, 2014
Rated 4 out of 5 by Sam64 Beauty is in the Details
The Westin South Coast Plaza has the advantage of unique location in one of the prettiest areas of the U.S. Beaches and a great airport nearby...world-class shopping across the street...wonderful restaurants a short walk away (Leatherby's Café Rouge, Marche Moderne, Capital Grille)...and literally a few hundred steps to a fine concert hall and theater (Segerstrom Center). The hotel's common areas sparkle and staff --from the valet parking attendant to the maids--are great. But some small details are ignored, such as no hotel directory in the rooms and no free Wi-Fi. Our junior suite was a bit threadbare--furniture had too many nicks and scrapes to count, a few small holes in a lampshade, exceedingly dated "art" on the walls, etc. This is a very good hotel today and with some additional investment could easily become world class.
November 13, 2013
Rated 2 out of 5 by unhappylots Very poor service
two times in a row. did not receive iron after requesting 3 times. Did not get water 2nd day requested twice. disappointing last two times I've stayed. Been a starwood member for a number of years. use it for business and personal. I'm on a national committee for an organization looking for conference locations and would not recommend your hotel.
July 15, 2014
Rated 5 out of 5 by n2shopping Great Location, Great Customer Service
Stayed one night with my daughters after some serious shopping at the Mall. The lobby was beautifully decorated for the season. Small bar area but packed with guests. There was a huge Christmas tree outside. As always I love the distinct Westin scent and the comfy heavenly beds.
The whole experience was heavenly! All staff members we encountered were friendly and helpful. A tradition has begun, we will be back every December.
December 8, 2011
Rated 5 out of 5 by Nonena This hotel has great service
Very pleased to have learned that the hotel is updating the facility over the coming months.
July 18, 2014
Rated 3 out of 5 by SusieQ22 The staff is great
Being an spg gold member, I expected recognition, especially using 10,000 of my points.
July 18, 2014
Rated 2 out of 5 by roadD Dissapointed
Overall disappointment. Stayed here this past Sunday. Room is typical of a Sheraton, a little less than a typical Westin. Bed was comfortable though. Zero SPG recognition at check-in and platinum perks are not honored. Would not stay here again due to this as there are better options in this price range.
July 14, 2014
Rated 5 out of 5 by Hwong Wedding
We had our wedding reception at the Westin in Costa Mesa on Saturday 8/10/13. Everything from the ballroom set up, to the staff, to our newly wed suite was amazing. The day of our wedding, EVERYTHING was taken care of and the staff did their best to ensure we were stress-free and able to enjoy our day. Throughout our planning, Martha, was always a phone call or email away and always responded promptly. We had a few last minutes changes and if she was ever frustrated, she NEVER let it show. We had always enjoyed staying at The Westin prior to our reception, but this experience made us love The Westin! Thank you to The Westin and Martha for making this day even more special for us.
August 13, 2013
Rated 5 out of 5 by BeachTravelerz Peaceful Room
We feel like we are on a Cheers episode. The same employees who remember us with a smile. We like the location, the room, the lobby and bar with waterfall. The air is filled with a refreshing scent. We closed the drapes and overslept in the heavenly bed and quiet room. It's all good here. We will be back again. Oh... had our welcome drinks and the Salty Dog was mixed perfectly. Cheers!
May 6, 2013
Rated 4 out of 5 by sully123 Great location but lacking local visitor information
Although the hotel is in a great location with close proximity to area attractions and beaches, I was not able to find any literature or visitor information at the hotel. There were no maps, brochures, or visitor guides available. This made finding things to see and do difficult.
July 14, 2014
Rated 4 out of 5 by Amss Good location
This hotel was very centrally located. They were able to accommodate us with an early check in when our flight arrived early. The room was clean, however, the shower needs some minor caulk and grout maintenance. The only disappointment we had with our stay was in the restaurant. We tried to have dinner on Friday night at 9:15pm and were told that they had already closed.
August 21, 2012
Rated 5 out of 5 by gmmrad LOVE IT HERE!
This was the best of many great visits from San Diego for the past 12 years. They are getting better & better in the area of staff help, friendliness and genuine guest care. We came up for my husband's birthday, had dinner in the consistently good adjacent restaurant, walked to a play and had drinks at the bar. Every time I come here I feel like I'm home.
April 17, 2012
Rated 4 out of 5 by Bob38 Great location near OC airport
This is a nice hotel with a very good restaurant. Parking is a little expensive for the area and they have no Club Floor so it does not measure up with other SPG properties in the area with the exception of location.
July 13, 2014
Rated 1 out of 5 by July2013 Poor Communication amongst Staff
I booked two rooms - both with two double beds guaranteed. I had to show my print out to prove that. Front staff switched the two rooms with different requirements and made me feel like I was the one who made the mistake.
One of the rooms were for the Indulgent Package, including "breakfast in bed." I had to find and show the print out of my reservation to be taken seriously. Staff kept telling me that breakfast in bed was not included. I called from my room, but was told to wait for a call back, which I never received and had to go down to the front desk. At the front desk, I had to explain the situation over and over to multiple staff. They all had to go talk to "the manager."
One of the managers (male) has poor communication skills. He did not even come out to explain the situation to me and denied the information that his staff provided me.
Champagne was not delivered in time - more than two hours after check in; an hour later than promised time upon request, so we could not enjoy.
July 29, 2013
Rated 5 out of 5 by Jenny Exceptional service!
The Westin is clearly a STEP UP from the other hotels in the area. The staff is overly accommodating and friendly even when their facility was sold out and packed with dance people all weekend. AMAZING service everywhere we went... the valets, the bar, the housekeeping staff, EVERYONE!
April 2, 2013