ウェスティン・サウスコーストプラザ,コスタメサ

  • アメリカ合衆国
  • 92626
  • カリフォルニア,
  • コスタメサ
  • 686 Anton Boulevard
  • マップ

空室状況&料金

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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 4 out of 5 by 440 reviewers.
Rated 4 out of 5 by Personalized Service As we checked in, we were asked if we were celebrating anything. I remarked that it was my first day of retirement after teaching first grade for 20 years. I didn't think anything of it until we returned that evening to our room. There was a hand written note congratulating me on my retirement, and personal notes from at least eight different staff members of the hotel thanking me for my service teaching young children. We were treated to milk and delicious cookies, a bottle of wine, and even an apple for the teacher! So thoughtful. The staff went way beyond to make our stay memorable. Thank you so much! June 22, 2015
Rated 1 out of 5 by Bad customer Service I already took the Survey & now I'm gonna explain again my Bad Experience w/ U guys...over on Costa Mesa, CA. Area my husband book'd online a weekend getaway to celebrate his 40th birthday, well when it was time to confirm payment etc. it offered an $100 upgrade to a Jr.Suite so of course my husband takes it & so we decided to bring our 2 small kids since they Love to swim @ the pool... Anyways while being on the road -driving from Las Vegas my husband calls to ask since we're close by the area can we do an Early check in-the lady over the phone said they couldn't find our reservation & charge us $150 more for the upgrade but once arrive show them the Email. When we arrived now the lady @ the front desk her name started w/L ... Couldn't pernounce bcuz she had a hard accent from another country she's now saying $200 for the Upgrade we we're like what??? No way we argued until the manager in charge gave in $100 upgrade but only for 1 night-we we're so Sadden & upset shock'd -that's so Wrong we've been Loyal customers for over 10 years we've recommend the Westin to Family & Friends everytime we go to S.CA we always stay there, now we're gonna spread the word of the Bad customer Service we Experienced & gonna go elsewhere !! U guys need to fix the Bad Service going on in that place.. June 19, 2015
Rated 2 out of 5 by ROOM NEAR ELEVATOR I would recommend not having anyone stay in room 1421 due to the load noise from the elevator. I thought we were having an earthquake and could not sleep at all. I had called the hotel manager to let him know, however, he was not in due to the week-end so they gave me the front desk manager. When I told him, all he said was we got complaints before on room 1401 next to the elevator but not in your room. You need to hear for yourself especially at night. I ALWAYS stay at your hotel but never by an elevator. Your staff asked me if I wanted to be near the elevator and I said yes, but had not idea about the noise. They need to inform the guest it is not quiet. Also, please have your staff inform the guest if there is not a bathtub in the room in your king rooms. June 8, 2015
Rated 5 out of 5 by Great weekend getaway! The Costa Mesa Westin is our fave! Always accommodating and friendly service! Fashion Island and the Beach is just a stone's throw away! The great service and consistency is something that we appreciate greatly!! June 2, 2015
Rated 5 out of 5 by the best front desk staff Max is the best front desk person I have ever met! May 5, 2015
Rated 4 out of 5 by the best thing staff wise is a cool professional named brianna BRIANNA has consistently made me feel comfortable, special, and rewarded for choosing westin. She is the ultimate in customer service. I keep coming back because of this level of service April 17, 2015
Rated 1 out of 5 by Poor Customer Service Very unresponsive management March 30, 2015
Rated 3 out of 5 by Very Loud Stay with a Cold Shower Hello, During my stay, construction noises began at 7am. I had a note at my door that the water heater would be repaired at 11am but it was much earlier. This disrupted my sleep and my colleagues that I spoke to could hear the noise in the background. Also, the shower water was luke warm at best and did get cold and then very cold during my shower. Not what I would expect from SPG. Won't be returning any time soon. March 25, 2015
  • 2015-07-03T13:48:31.102-05:00
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