Rated 1 out of 5 by NS884 Poor Customer Service
Very unresponsive management
March 30, 2015
Rated 3 out of 5 by Kellyn Very Loud Stay with a Cold Shower
During my stay, construction noises began at 7am. I had a note at my door that the water heater would be repaired at 11am but it was much earlier. This disrupted my sleep and my colleagues that I spoke to could hear the noise in the background.
Also, the shower water was luke warm at best and did get cold and then very cold during my shower. Not what I would expect from SPG. Won't be returning any time soon.
March 25, 2015
Rated 3 out of 5 by Bridgewood Reservations
Upon arriving to the Westin Hotel at the check in counter I gave my name and reservation. The hotel rate didn't change but I was told that the valet parking rate just went up and they could not honor the rate they quoted me when making my reservation. I said fine. When I got my statement the valet rate went up even more and I was charged for self parking???? They took the self parking off my bill but still charged me more for valet. My Valet went from $24.00 to $32.00. Not good!!
March 23, 2015
Rated 1 out of 5 by RCS01 Egregious Charges
As an SPG gold member I was shocked to be charged $12 for internet as well as $24 for one night self parking. I will not be staying at this location again.
February 23, 2015
Rated 4 out of 5 by GeorgeCat Quality hotel close to everything
We realize the hotel was being revamped however did not expect an air conditioner to keep us awake all night with a constant loud vibration noise! Wanted staff to be aware not to book that room until fixed but doubt that was the result, being receptionist didn't seem to care that much by her response.
February 17, 2015
Rated 4 out of 5 by Ryan1123 Newly Remodeled Rooms are Nice
We just checked out of this hotel today. My wife and I had the pleasure of staying on the 16th floor during a business trip. We were the first people to stay in this room after the remodel. The room was wonderful! The room is very aesthetically pleasing plus we had a great view of the mountains this morning. I didn't see the old rooms, but I got the feeling that this was a huge step up. The rest of the floors are still undergoing the remodel and you can see some remodel activity in some of the common spaces.
The overall stay at the hotel was nice. With my status, we opted for the breakfast vouchers. I would not recommend this. You get a $12 voucher per person at the coffee bar. The food there is flat out TERRIBLE. We tried the breakfast burrito (which was still cold in the middle), breakfast sandwich, bagel, croissants, pound cake, and muffin. It was all unsatisfactory.
One funny item--there are a few ducks that take a daily dip in the pool.
February 11, 2015
Rated 2 out of 5 by hanojoe Paper thin walls
Heard everything next door, and didnt sleep till 2 and had to be up at 630, not my idea of restful sleep. Also No upgrade for a one night stay was surprising. Was offered late checkout though.
Parking is very expensive.
February 10, 2015
Rated 5 out of 5 by RandP Great Location and Friendly staff
The location of the hotel was perfect for our recent visit to Newport Beach. The staff was very friendly and always helpful with any question or request. I think they may even have had something to do with how nice the weather was during our stay! ;-) We had a great stay.
January 28, 2015