Rated 5 out of 5 by mc67 This hotel provided great service for wedding venue
My daughter and her fiancé planned their wedding ceremony and reception at the hotel. The hotel staff was very helpful and met our needs in all areas especially in our dining experience. All the guests were raving about the meal. They said it was the best of all weddings they have attended. The service from staff was organized and attentive to our guests. Thank you Westin for a great experience!
May 27, 2013
Rated 4 out of 5 by UnHappyKKJ12 Security & Parking
Not sure if this will be read, but my stay was the first night was pretty much ruined when on my floor I had a bunch of college kids running wild all night. My nieces came to my room because they were not comfortable being by themselves. Security knocks on my door which is being respectful and quiet and tries to kick out my family. I paid for my room not for someone telling me a 42 year old man that I cannot have guest in my room visiting me not sleeping but trying to wait out the idiots being rowdy in the hall way and their rudeness was very disturbing. That really upset me.
Also I have never stayed in a hotel where I was charged for parking, no matter what part of the country. If the parking was managed by a different company then there was arrangements where the hotel provided a voucher for their guest especially staying multiple nights. I had to pay an additional $34 added to my stay..
December 19, 2012
Rated 5 out of 5 by greatwaytostart2014 Service is top notch
Everything about my stay was excellent, and the staff was outstanding. The customer really does come first at the Westin. One silly example (but worth noting); I love coffee, and at the end of my breakfast I happen to mention to my wiater that I was going to a looong meeting and he asked me if I wanted a coffee to go....no charge; he just did ti. A samll gesture but a BIG thanksf from me!!
February 3, 2014
Rated 1 out of 5 The Dog Biscuits are Free
Sometimes it's the little things that give you clues to the bigger things. I was promised 2 free waters and a newspaper in my room. After calling the bottled water still never showed up. The next day I was charged for a $ 5.00 bottle of water. The newspapers were piled at the table near the elevators not on the floor outside my room.
My first stay at a Starwood facility, maybe my last
December 30, 2013
Rated 2 out of 5 by conferenceguest2013 Great Hotel -- Poor Wi-Fi
Hotel room and amenities were great. The W-Fi service needs some serious updating. Decent Wi-Fi is critical to most travelers these days --whether traveling for pleasure or business. The connection was atrocious -- 10-15 minutes to load a website or email and the Tech Center was not able to get the hotel to cooperate in fixing the problem after 3 days of many hours of phone calls.
July 7, 2013
Rated 4 out of 5 by FreqTrav Nice location, nice accomodations
Great accommodations and location. Nice hotel. Electrical outlets were sparse especially around the desk necessitating crawling under the desk to access the surge protector. Bathroom lighting was on the darker side. Bathroom counter, "gentleman's height" were a bit high. Fitness center was limited with some equipment not operational. Not enough negatives to outweigh the positives.
May 21, 2012
Rated 4 out of 5 by AG916 Nice rooms
Hello, my stay in the room was nice, the food at the bar was ok at best, the breakfast buffet was ok. The staff at the breakfast was not too friendly, not a lot of smiles. Service was mediocre
July 10, 2014
Rated 2 out of 5 by hcamacho Westin Long Beach (2 thumbs down)
I am a frequent business traveler and was disappointed with the WLB. If the reception and valet staff weren't as friendly as they were, I probably would have checked out.
1) No towels in room
2) AC/Heat vents full of dust
3) Hallways smelled of mold and/or cigarettes
4) Took 15 mins for Exress Services to pick up the phone
5) Dirty bed sheets
6) Dusty curtains; dirty windows
December 23, 2011
Rated 5 out of 5 by Mike0948 Great Stay
My staff at the Westin was great. The location met my needs and the hotel staff met all my needs
July 21, 2014
Rated 3 out of 5 by Unhappy012 Just another overrated hotel
nothing special other than the name. you can do just as well some place else without the extra fees for things and don't leave early that will cost you too.
July 14, 2014
Rated 5 out of 5 by JaneMK Overall
I enjoyed my stay overall. The only concern i had was the cost of breakfasts traveling and using "state rates" the breakfast cost were high for "state rate". Could have at least two breakfast that were under $10. besides oatmeal.
June 26, 2014
Rated 4 out of 5 by ROAM650GS Nice, comfortable stay in Long Beach
This hotel hotel seems to be well managed and is in keeping with the WESTIN brand. Room quality, bell and front desk staff were very good. The breakfast buffet was mediocre though and was not kept replenished in a timely manner and selection was rather limited.Front Desk manager was very responsive to a minor noise complaint - slamming doors in the early morning by staff.
November 8, 2012
Rated 5 out of 5 by rollingstone218 Outstanding Customer Service
I travel many times a year and I always stick to a starwood hotel when I can and I always get great service. This time, my expectations were surpassed with over the top friendly, courteous, prompt service. I will definately go back and I recommend anyone staying in Long Beach to stay at the Westin. Front Desk, Room Service, door men....everyone is on top of their game!
October 28, 2012
Rated 5 out of 5 by Magyar50 Enjoyed Stay
I enjoyed the hotel stay very much.
The only improvement I would suggest is that the selection of complimentary TV programs was very poor, and no signal was received for the PBS stations and the local area channel. I would have liked to watch those.
Also, independent of the hotel, the local offerings for theater and cultural events was very limited to only a few days.
October 31, 2013
Rated 1 out of 5 by PPCC A pleasant stay, except...
We stayed for 4 nights. Starting the second night, our room smelled musky. Housekeeping tried clearing the tub and sink, and freshening up the room. Improved a bit but the smell didn't go away. We were too tired to move room at the end of the day. I feel it is a problem that housekeeping should know when the walk into the room and fix without customer bringing it up.
June 24, 2013
Rated 5 out of 5 by Darius Unsurpassed in Long Beach
As a platinum member I have had numerous stays to this property over the past 10 years. The management and staff get what it takes to offer guests a delightful and unsurpassed experience in their stays. From the time you pull up in the drive until you depart, you are treated with courtesy and feel comfort in this beautiful property> It continues to improve with age!
June 23, 2013
Rated 3 out of 5 by Debbie0721 Parking overcharges
When I checked in I was asked if I was self or valet parking. I self parked and apparently should have been given parking passes, which I was not. I paid on a daily basis for overnight rates of $17. When I checked out I was shocked to see the parking charges on my bill. I was basically called a liar at the front desk when I stated I hadn't been given a parking pass because there was some type of code issued on my account. Until I provide receipts for the days I paid for parking, I have essentially paid double for my parking at this hotel. Aside from the incompetence of the person who checked me in and didn't provide parking passes, there needs to be some different way of verifying hotel guests at the parking garage. I was asked every day when I took my car out if I was a hotel guest, and never asked for a parking pass or verification by room key or any other method. There is definitely room for improvement on this issue.
July 24, 2012
Rated 3 out of 5 by Laurajhv Not very Westin like
I am generally very happy with my stays at Westin Hotels but this was a great disappointment.
1) I had issues with room service where after two trips by the staff b/c they sent the wrong sandwich, I was told they couldn't make the sandwich I had ordered despite the fact that it was on the menu.
2) drain in tub was clogged
3) hot water fixture on sink was broken
January 16, 2014
Rated 5 out of 5 by Locuran Excellent stay
I am most impressed with the friendliness and assistance of the hotel staff. While the amenities of the hotel were on par with a Westin hotel, it was the staff that made my stay truly enjoyable. In none of the previous years that I attended the convention has any hotel's staff been as nice as this one. I hope the convention will be held there again next year.
October 18, 2012
Rated 5 out of 5 by zachary27 Friendly Staff and Great Location
I enjoyed a perfectly lovely stay at the Long Beach Westin while attending a conference February 2014. From the front desk staff to the catering staff during the conference, everyone was incredibly friendly and helpful. The accommodations were very comfortable, and I was happy to discover the hotel was located in the midst of some great dining options.
February 24, 2014
Rated 5 out of 5 by mgbgt69 Choice Stay
Very nice location to downtown and the convention center. Staff went out of their way to see that we could find whatever we needed. I would let everyone know that this is the place to stay.
July 3, 2014
Rated 5 out of 5 by salty1 clean Hotel
we enjoyed our stay at hotel and its proximity to Promenade
July 18, 2014
Rated 5 out of 5 by marsal This Hotel makes you feel special
My family and i had a great time the Hotel was very nice.This was our frist time to L,A. everyone was very friendly and helpful. I would like to thank Jesse T who works at The Grill he was great with my family he was passionate and professional he (Surprise and Delight) not only my family but everyone that came in to the Grille to eat . Thank You Jesse T
August 28, 2012
Rated 4 out of 5 by Ritarita Great location for Convention
This hotel was easy to walk to the convention center- gave you time to stretch your legs. Parking is $18 - and that is self parking but being in a city location you have no real choice. Had drinks at the bar- nice atmosphere for that. Check in and check out went smoothly. They have papers waiting for you outside your door in the morning. Beds are comfy.
October 13, 2013
Rated 4 out of 5 by Chinogirl02 For Long Beach Half...almost PERFECT!
No free wifi in the room IS CRAZY! I don't travel a lot, but I've gotten that at hotels charging much, MUCH less and staying at the Westin is a TREAT! Weird stuff....the BIG wall mirror in the room (616) is in an awkward place visually from the bed to the bathroom. And towels....big towels IN THE SHOWER and washcloths across the room ON THE SINK. Weird!
October 14, 2013
Rated 3 out of 5 by nailgirl stayed here many times for conventions.
$omewhat disappointed as I stay here every year for a convention. staff is always curteous and accomodating however bar and restaurant were under staffed. my room door would not stay closed and locked unless I slammed it several times and the refrigerator did not work. For the cost of this room, that is unacceptable. i may not be staying here next year.
January 29, 2013
Rated 5 out of 5 by JbW1 This hotel has great service
I encountered a service osais at the westin Long Beach. The staff was very caring and knowlegible.
July 14, 2014
Rated 4 out of 5 by Sharon1027 Frequent Visitor
My husband and I stay at the Westin Long Beach frequently because our son and daughter-in-law live in Long Beach. As a matter of fact, we chose this hotel for our out-of-town guests when our son got married. Our hotel stay is consistently pleasant, which is why we always stay there. The staff is courteous and attentive, rooms are comfortable and clean, and the parking valets are top notch. However, we oftentimes encounter problems with the televisions and the remotes. Perhaps they should test the remotes before new visitors arrive as some of them appear to need replacing. I think the only other critique would be that as we grow older (we are now senior citizens), we wish there were rooms with walk-in showers instead of showers where you have to step over a bath tub. As we get older, this type of shower presents more of a challenge. Other than that, we always enjoy our stays at the Westin Long Beach and enjoy our Starwood Membership!
December 27, 2012
Rated 4 out of 5 by CeeW Great stay!
I only stayed two nights at this hotel but it was great to relax and enjoy the local attractions between my conference meetings. The room was clean and quiet. Plus, the staff were very attentive without being intrusive. Great stay!
June 22, 2014
Rated 5 out of 5 Such a great compliment to my marathon weekend!!!
What a great staff, Anthony (Bellhop) and Stu (Maintenance) in particular. Anthony has a great, friendly approach that should be commended and Stu was really nice when our t.v. wasn't working to come quick to the rescue lol :)
Thank you for meeting our every need and making the Long Beach Marathon far more of an experience above and beyond the race.
October 11, 2012