Rated 5 out of 5 by Missen My dream hotel
Loved the whole feeling. Luxous without beeing over pretentious. Professional yet personal and very service minded personell. Hotel restaurant/bar cosy and food ok. Well equiped fitness center (but I rather spen time in the bar). Recomend Westin Long Beach highly.
April 21, 2013
Rated 5 out of 5 by Torr Great Location and Well Managed Property
Nice staff excellent choice for business and pleasure. Great location and can walk to many fine points of interest.
August 31, 2013
Rated 5 out of 5 by HotelHopper Week after Week always dependable
I'm a frequent flyer for work and always prefer to stay at the Westin Long Beach above all others in the area and SoCal in general. The staff is impeccable and a joy to see weekly. Always accommodating when I ask and they also have a wonderful breakfast buffet.
May 4, 2013
Rated 5 out of 5 by Elle601 This hotel exceeds expectation.
We are vey satisfied with our stay when we attended a convention. As a Stawood member the hotel check-in associate upgraded us to an executive room. and compimentary WIFI. I am so happy to be a member of Starwood.. The cleanliness,amenities and atmoshere ae five star!
August 22, 2012
Rated 5 out of 5 by sara1 The hotel has excellent Customer Service
This hotel had a superior staff and the customer service was incredible. The staff in the restaurant were fabulous, especially Tony T. who was so friendly, helpful and accommodating. I was very impressed with the entire staff and would recommend this hotel to anyone.
August 1, 2012
Rated 5 out of 5 by DabVA Great location
Was upgraded to an executive suite upon check-in. Unfortunately, the wireless connection in the room was weak and there was no power adapter for the modem/cabled connection. One call to Service Express and the power cord was replaced. Overall, it was a pleasant stay.
September 23, 2012
Rated 5 out of 5 by Gisual SPG member upgrade!
Arrived at noon to see about early check in. With our SPG card we were able to check in early and get upgraded to a king suite!
Thank you so much! A real pleasure staying here.
August 12, 2013
Rated 5 out of 5 Great location, excellent customer service, fantastic room
I spent one night here with my grandson and four of his friends and with the suite we were assigned and the noise they made WOW no complaint from other guests or hotel staff. I usually stay here when I am in Long Beach and will continue to do so.
May 5, 2013
Rated 5 out of 5 by SD12 Mini family reunion
We've stayed here several times, usually for business. This time we met with family for a mini reunion to celebrate a 60th birthday. As always, the staff was fantastic-professional and friendly (especially Victor who went out of his way to accommodate our needs)!
November 21, 2012
Rated 4 out of 5 by Kims2 Mat needs
This hotel mate my needs after an incident happen the manger was there to accommodate my every need he was wonderful. My over all needs was well taken care in every area durning my stay and it's a beautiful hotel. It's a must stay and yes I will be coming back
March 27, 2013
Rated 2 out of 5 Not impressed
As a returing customer to the Westin Long Beach, I am finding it difficult to continue choosing your facility based upon this past weekend's stay. There are certain expectations of your hotel that should be in place when one is paying over $5** per night with a three night minimum.
The issues i experienced this weekend were.
1. The ice makers on my floor (level 8) and level 9 were non-fuctional during the entire stay. Being self sufficient, I made it a habit to obtain ice on the 10th floor of your hotel, to the humor of my fellow elevator passengers.
2. The automatic light switch in the bathroom switched on when other people closed their exterior doors up and down the hallway. Not a problem during daylight hours but rather bothersome at late night and early morning hours .
3. The hotel wifi connection was spotty at best and did not extent for the entire 24 hours of purchased time. I purchased 2 sessions of 24 hour coverage and both times, my wifi access was denied after 12 hours of services.
Just an FYI
April 22, 2013
Rated 5 out of 5 by AccidentalTourist22 Loved It !!
This hotel is located right in the heart of downtown Long Beach and close to everything, offers great views, has a very nice staff and room service was fantastic. I stayed in several Westin's during the course of a long trip to CA and this one was the best !!
August 21, 2012
Rated 2 out of 5 by GrantLand Room was disappointing
For the price the room was disappointing.
Bathroom door knob broken, Bathtub would not drain and bath stopper did not work. I expect more from a Westin Property.
August 11, 2013
Rated 3 out of 5 by juliel Good hotel, service is slow
Good hotel for the money. Service at the restaurant was terrible! Only 4 tables of guests for breakfast and there were 4 waiters - slowest service ever! Pool was a little cloudy but for the price the hotel was fine.
July 6, 2013
Rated 2 out of 5 by Renee36 They'll nickel and dime you
Youll pay for wi-fi
You'll pay $17 a day for parking.
Worst yet: you'll pay $10 or more to print a boarding pass. Seriously!
Also know there is no sun in the mornings, cloudy most days too. So if you are looking for beach time, I suggest Santa Monica.
July 10, 2012
Rated 1 out of 5 by Jay8 Horrible Stay!
From Check-in i ran into problems. We had requested a refrigerator and upon check-in we noticed that the Refrigerator was broken. A call was placed to the front desk that didn't have an answer and referred us to maintenance. The Repair Department stated that they would come and fix it and showed up an hour later just to state the obvious, "That it was broken" and also that they didn't have a replacement. I then asked for a bucket to chill our wine. I was also denied, saying that the hotel didn't have anything larger than the small ice pale included in the room. They sent up a trash can and a trash bag to put our wine in. How embarrassing! I then thought i would lighten up the mood with my wife and order room service, but then they messed up our order and called back to try and fix it. We ended up getting our food an hour later. The Sink was stopped up and and room had writing on scuff marks all over the entry walls. There were many other issues and normally our stay with this Westin is good. This particular stay was absolutely horrible!
February 18, 2013
Rated 5 out of 5 by SamQ Great place
The staff was helpful and courteous and the room was very clean. The hireling is also beautiful. We also had brunch at the hotel. The buffet was nice and kids could have the buffet for half price. Beautiful views as well and the pillows are divine.
July 29, 2012
Rated 5 out of 5 by MattT Excellent Service
From arrival to depature, the service from the Westin in Long Beach was outstanding. The staff were very friendly and conversational. They were very quick with service and the food was good. Thank you for making our stay a happy one
May 28, 2013
Rated 5 out of 5 by PatC Comfortable Stay
Thank you for a comfortable stay during my recent business trip to Long Beach.
August 30, 2013
Rated 3 out of 5 by SeasonedHotelsleeper99 ROOM QUALITY
Room was avg due to shower drain clogged and pillows are worst compared to other brands. I stayed 2 consecutive nights each different rooms with same drain issues......Location and staff were great and rooms were well sized...I will stay again!
January 16, 2013
Rated 4 out of 5 by jamaika wonderful staff
I stayed here and from the moment I walked in Ricky one of the bell-man was a pleasure. As I checked in Jessica catered my every need, upgraded me to a room with larger space and sending up a bed,and bowls for my pup ( armani)!!!! Great Team!!!
September 29, 2012
Rated 5 out of 5 by suzeq Very happy
My husband and I enjoyed our two nights with you and were upgraded to a suite. We felt pampered and special. The staff were all very friendly and we enjoyed our meals there as well. We loved the bed and the view from our room. We'll be back!
March 15, 2013
Rated 4 out of 5 by lynch Excellent Beds
As per other Westin Hotels I have stayed in the mattresses are very comfortable. The room had a great view from our room on the 12th floor. The curtains were blackouts which helps with sleeping. The only downside was the $17 a day parking fee.
December 9, 2012
Rated 3 out of 5 by Abby88 Currently here for a conference
Good: bed, view, check-in, staff attention and help, dinner at the Grill (the Chopped Salad was wonderful!) and the conference facilities are excellent.
Disconcerting: Although nicely upgraded to a view room, the entry hall had a huge red stain that resembled something I would rather not think about. I called and switched rooms and was notified it was closer to the elevator. Thinking there would be some more people noise, I agreed to the move. Moved two doors down, nice room, but then the internet did not work and I had work to do. It took a technician almost an hour to fix it. After dinner, I heard a drilling sound, thinking they were fixing something. However, I still heard it after 9:00. I realized that I was hearing the sound of the elevator going up and down even though it is on the opposite side of the hall. it is very annoying but the idea of moving one more time just isn't worth the effort. The room service menu had unappetizing pieces of old food dropped on it...gross. They tried hard but there still is a lot of room for improvement.
January 31, 2013
Rated 4 out of 5 by BeachFun99 Nice hotel in proximity of many beaches
We enjoyed staying at this hotel as our launch point for trips to several beaches north and south including museums in San Diego Balboa Park.
August 12, 2013
Rated 1 out of 5 by Annoyed Noise
The room was terrible loud all night long. I could here traffic and people in the hall yelling. There was trucks with there back up sirens going off at 2 and 3 in the morning. I was disappointed that on the 15 floor the noise was so bad!
March 4, 2013
Rated 2 out of 5 by B2fil Westin - Long Beach
A decent hotel, but this particular venue does not rise to the typical Westin standard. Clena and tidy, but missing many of the finer Westin touches and deficent in some fine points: towel quality, furnishings, business center etc.
April 5, 2013
Rated 5 out of 5 by Debbie Great Service, Comfortable Stay
Check in/out was fast. Staff was attentive, anticipated my needs, and seemed geniunely concerned about making my stay great. Room was very nice, and the bed was, in fact, Heavenly. Restaurant staff was excellent, especially Jose!
April 8, 2013
Rated 5 out of 5 by GoBolts03 Clean & Classy
As expected for a Westin Hotel, this place is great. Check in was quick and took all of about 2 minutes from the time I entered the doors. The rooms were up to date, clean, and comfortable. The facilities were very nice and classy.
February 18, 2013
Rated 5 out of 5 by Sugah This hotel is clean, light and bright and I really liked the bathroom lighting.
Enjoyed my stay tremendously. The hotel is clean, light, bright, well equipped. The fitness room is excellent for a hotel. The staff was friendly and I have no complaints.
The buffet breakfast was not up to par for the $19 charge.
February 7, 2013