Rated 4 out of 5 by Jusgolfer Great Property
The only problem is the staff and the typical California attitude-We will get there when we want. Entitled people.
Property and comforts were awesome!!
February 19, 2013
Rated 2 out of 5 by GrantLand Room was disappointing
For the price the room was disappointing.
Bathroom door knob broken, Bathtub would not drain and bath stopper did not work. I expect more from a Westin Property.
August 11, 2013
Rated 4 out of 5 by Riogirls330 Nice for long beach convention access
Beautiful rooms, not attached to but very close to convention center. Unfortunately loud people in the next room ruined my sleep but the hotel itself was quite nice.
January 29, 2013
Rated 4 out of 5 by Anthony653 A beautiful hotel with great staff.
Great hotel to stay at and I would recommend it to others. However, I did have a slow draining bathroom sink that I had to bring to the attention of the front desk.
February 23, 2013
Rated 5 out of 5 by Astralis Helpful staff
All the staff were extremely helpful. The head of security Mr. Love (I believe it was?) was extremely polite, cooperative, and helped my stay extremely enjoyable.
October 18, 2012
Rated 1 out of 5 by Reef Doors dont lock
had an employee and another person walk in on my wife and I. We found out the door didn't lock.
December 6, 2013
Rated 5 out of 5 by Celtic1948 Westin Wow!
This hotel was super, as both the rooms and the staff went above and beyond my expectations. I would highly recommend it to anyone staying in the LA Basin. Wow!!
January 21, 2013
Rated 5 out of 5 by Juju Stay
My wife and I had a wonderful experience at your hotel. Two individual were extremely helpful and went the exact mile. Osmin and Carlos.Who worked in the lobby.
May 3, 2013
Rated 4 out of 5 by teresa54 Great Location near Terrace Theater
The room had a nice view and was comfortable, except it had a strong mildew smell coming from the fan. Also, the shower was not as clean as it should have been.
October 24, 2012
Rated 4 out of 5 by Anabel399 Great stay
Great hotel the only complaint we had was the pillows. Everything else was great very accommodating and the hotel set up was good and easy to navigate
September 18, 2013
Rated 4 out of 5 by ShelleyO Convenient Location
If you are looking for a place with nice staff, walking distance to many venues then the price is worth it.
November 25, 2013
Rated 2 out of 5 by C123 Need a Starwood member lounge
The overall property is new and nice. Most front desk staff, bell, as well as housekeeping meet expectations.
However, the staff (both wait staff with orthodontics and his supervisor) at the restrurant are extremely rude. I had a horrible experience there. There were confusion about the breakfast buffet and using the amenity points to trade in for breakfast. The way both staff and supervisor handled the situation poorly. In addition, the dishes were dirty. I pulled out 5 consecutive greasy plates at the buffet line. Staff were not ready to serve customers at 7a in the morning. All the staff were walking around like "chicken without a head" no clue what they are doing. I started my morning with really bad taste of service.
What I recommend the hotel to improve are the followings:
1) create a starwood member lounge and provide service including breakfast like other starwood properties.
2) allow amenity points breakfast to use the buffet line (we are talking about $6 difference here). continential breakfast from the menu doesnt provide oatmeal.
3) re-train all the staff with proper food handling and customer service.
August 24, 2012
Rated 5 out of 5 by Sassafras Very comfortable
The hotel is beautiful and the rooms are very nice. We slept well in the heavenly bed and appreciated that the shower didn't have a water saver head on it.
September 13, 2012
Rated 5 out of 5 by tantz007 Wonderful stay!
I had a great weekend and I credit my stay at the Westin. The staff was wonderful and helpful. The event I went to was a cross the street from the hotel.
May 9, 2012
Rated 5 out of 5 by JJK3661 Long Beach Westin
Wonderful Entire Staff,
Great quiet rooms
Comfy beds and pillow
State of the art workout facility
Great breakfast to start my day
July 22, 2013
Rated 4 out of 5 by RMM64 hotel experience
the hotel overall is great. It's proximity to all the attractions and food is great.
December 4, 2013
Rated 5 out of 5 by colleen40 Great staff, location and overall experience
The staff was very kind and helpful. The hotel was beautiful and perfect location. We expect wonderful things from Westin and are never disappointed.
December 12, 2012
Rated 4 out of 5 by Cristina612 Great Location
The hotel staff is great, including the valet parking staff. The service is excellent. The food is very very good, both restaurant and room service.
May 10, 2013
Rated 3 out of 5 by santi the hotel needs refurbished
My room had a big wet spot in the ceiling, very unsettling.
There was a constant grind noise coming through the walls kept me up most of the night.
January 21, 2013
Rated 4 out of 5 by BeachFun99 Nice hotel in proximity of many beaches
We enjoyed staying at this hotel as our launch point for trips to several beaches north and south including museums in San Diego Balboa Park.
August 12, 2013
Rated 5 out of 5 by Beng The hotel location and facilities were excellent!
Driving for 7 hours before reaching the hotel is very tiring, but seeing the location and hotel facilities made our trip relaxing and enjoyable.
August 15, 2012
Rated 5 out of 5 by AnnieO77 The hotel was great!
My daughter had her wedding here and the service and staff was great! The guests all complimented the food was well portioned and delicious!
September 16, 2012
Rated 5 out of 5 by Csal Wonderful Hotel
We have stayed at alot of hotels and this is one of the nicest we have ever visited.
I would recommend it to all of my friends and family.
September 20, 2012
Rated 2 out of 5 by weir Bathroom needs improvment
The bathroom was very poorly maintained. The shower was clogged and completely unacceptable - water up to ankles. This is disgusting.
January 22, 2013
Rated 4 out of 5 by Anna Great location
Location is great for downtown Long Beach. Meeting facilities and provided food at facilities were excellent. Gym was a little small.
February 7, 2013
Rated 4 out of 5 by Sean27 NIce Hotel
Excellent decor, staff, food, etc. The room temperature was difficult to keep comfortable, the water pressure in the shower was low.
August 1, 2012
Rated 4 out of 5 by Steve Thanks
valet on arrival very friendly courteous. valet on departure, not helpful. Sent my wife down to get the car with our baby and he sat there and watched her struggle. The ramp was empty minus our car so no reason he couldn't help. Even when I arrived he didn't help, had a tip ready in advance but b/c lack of customer service I just drove off.
Restaurant Saturday night, directed to table but no menus provided. Had to go get menus ourselves. They were under staffed. Food was good.
Morning restaurant, very nice staff, courteous, and food came out promptly. We liked the healthy options on menu.
We loved the healthy gym marketing but were disappointed at the size of options in the actual gym.
Front desk staff, friendly and accommodating. Same goes for the bell staff. They helped with dinner reservations, and always opened the door.
Our room - mini suite was perfect for wife and our baby. Very clean and nicely organized. A little fridge would be a nice touch.
We were there for business but I would like to come back to the area for a weekend get away to take my son to the aquarium in the future and I would like to stay at this hotel again. So thank you.
January 28, 2013
Rated 3 out of 5 by patt expense breakfast and internet
$22 for a warm buffet breakfast is exorbitant and in 2013 internet should be included in the $200 room rate
wont stay here again
May 10, 2013
Rated 4 out of 5 by mlhops close to excellent
I thought it would have been a great experience if there was a free continental breakfast and the restaurant wasn't overpriced.
June 24, 2013
Rated 5 out of 5 by Rick Great location
Overall, we enjoyed our stay. The only thing we didn't like is the pillows. It was too soft that it gave us back and neck ache.
March 18, 2013