Rated 5 out of 5 by Roami26 Staff Exceeds Expectations!
A great staff can take a hotel from good to GREAT.
That's certainly the case with the Westin Long Beach. I've stayed here in the past and they've definitely made some changes.
The Front Desk staff....as well as all other staff I encountered...were exceptionally helpful, very responsive and probably some of the most cheerful Starwood employees I've met to date.
Hotel meets the standard I expect from Westin. (Although Platinum upgrades are really hard to come by).
However, the warm "Platinum Welcome" made the difference between a satisfied customer...and a HAPPY customer.
March 3, 2015
Rated 5 out of 5 by RosalynLK The best in Downtown Long Beach
The Westin is my go-to hotel for my travel needs, I believe that the service is at it's finest, the rooms are always well-appointed, and there is nothing better than those Heavenly beds. The Westin Long Beach met all of my high expectations. Beautiful hotel, right on Ocean Ave. across the street from the beach, and two walking blocks from The Promenade with great food and bars. I went there for work (and thusly, did not get to enjoy the lovely hotel for all it had; pool and such), however, I was more than pleased with the in-room dining, and the helpfulness of the front desk, SPG treatment, morning paper and the valet - business travelers dream, the hotel really made it so you could take a load off from your stressful day the moment you pulled in. Westin has had my business for years, and they will continue to have it with locations and staff like their Long Beach location.
February 21, 2015
Rated 5 out of 5 by Gloria66 Stephanie Sage
Stephanie and her staff did and outstanding job for our organization. They are very professional and a pleasure to work with.
February 12, 2015
Rated 3 out of 5 by Bobbo13 Just Average
Nothing is really wrong with the hotel BUT the furnishings are old the air conditioner does not work well. The prices reflect the Westin name with a Buffet Breakfast at $23 but the hotel lacks a lot to make it special.
January 7, 2015
Rated 5 out of 5 by Angelgw Outstanding service
This hotel has great features and outstanding customer service.
December 29, 2014
Rated 5 out of 5 by Irene123 This hotel has everything to make you feel comfortable and welcome
I have stayed in this hotel numerous times and have always had a good experience. Thank you.
December 27, 2014
Rated 3 out of 5 by biztravels OK hotel not great
Many amenities were missing in my room - body wash, shower cap, etc. When I called down to have them brought up, each time they said they would be right up and I had to call 3X and it took 1 1/2 hours... each time I offered to just come down and they said, no problem, we will be right there. There recommendation for a spa near by was a disgusting tanning salon that had "massages" in the back. Basically, the hotel is fine but don't expect quality responses or fast service.
December 1, 2014
Rated 2 out of 5 by 123traveller Disappointing experience
Aside from its good location, there is nothing to recommend this Long Beach Westin. There was no local business and restaurant guide or map (just a general LA information book), no TV channel guide, a poor cable channel selection, and bad lighting. The hotel charges $14.95 per day for Wi-Fi access, which is ridiculous. Motels that cost a third as much provide free Wi-Fi. And the hotel locked us out of our room with 45 minutes left until check-out, forcing us to go down to the front desk to get our keys reactivated. I will not be staying there again.
November 17, 2014
Rated 5 out of 5 by KimPeace Westin in Long Beach
Great location!! Air conditioning a bit old and not real efficient - staff was wonderful - from front desk to bellmen -
food was average - selection limited and a bit pricey
November 17, 2014
Rated 5 out of 5 by kansascity71 Great Location and Service
Had an enjoyable stay at this hotel. Staff was very professional and very responsive to my needs
November 15, 2014
Rated 5 out of 5 by AREA27 EXCELLENT STAFF
GREAT HOTEL AND GREAT STAFF
November 11, 2014
Rated 5 out of 5 by Emma15 This hotel has great customer service and amenities
I had a wonderful experience at the Westin. They have really nice, comfortable rooms, a great workout facility, very good food, and a wonderful staff. I cannot say enough good things about Brian from in-house reservations and the entire concierge team. I became a starwoods member and will be staying at the starwoods hotels from now on.
November 6, 2014
Rated 5 out of 5 by KC1023 Great Hotel!!
Loved this hotel. Great service and great location.
October 30, 2014
Rated 5 out of 5 by Zman007 Great place to stay the night before a cruise!
Great room, very attentive staff, good food and drinks - had dinner and breakfast at the hotel. A very nice place to spend the night prior to a departure on a cruise. The hotel is not far from the airport, near the cruise port, near a number of retail stores and a Starbucks (very important). I would definitely recommend this hotel.
October 24, 2014
Rated 4 out of 5 by Giants77 Good location but
This hotel is located right across the street from the convention center and walking distance to many fine restaurants. I do believe $18 per day for parking is a little excessive since you are already paying for the stay and LB occupancy tax. It adds up. The walls are paper thin. There was construction going on one block to the east and the pounding could be heard in the room. I could hear the next room phone ring and the conversation. It can be annoying when you are trying to sleep. The bathroom has no vent so the room gets really hot and steamy after a shower. Other than that, the staff was fabulous, the area is safe, the beds are really comfortable. I would stay there again depending on the cost. I got a reduced rate for an event I attended but I wouldn't pay the over $200 a night they wanted to charge to stay another night. Westins are usually fantastic, I think the construction of the hotel went a little on the cheap side with the thin walls.
October 10, 2014
Rated 5 out of 5 by oldtime Very comfortable
only problem I encountered was the refrigerator in my room was not working, but other than that all was good. Great housekeeping staff
October 10, 2014
Rated 5 out of 5 by IPRW Always a Great Experience
Westin of Long Beach is our home away from home. The check in staff are all very friendly and professional. We always felt very welcome by the doormen and valet staff. Housekeeping were very courteous, friendly and thorough.
we always look forward to staying at Westin Long beach whenever we are in town.
October 3, 2014
Rated 3 out of 5 by jpwed mr
Room air conditioning did not work adequately. We set it as low as 60 and yet room was very warm, at least 75, even at night. We called engineering and although they responded there was little improvement. The room was quiet. Housekeeping was very inadequate.
September 29, 2014
Rated 4 out of 5 by Spanky57 Westin Long Beach
Nice location, a few items are a bit dated.
September 25, 2014
Rated 4 out of 5 by jilkayche recent stay
The only negative thing was that the room doors slam so hard that I was awakened every night I stayed.
September 22, 2014
Rated 3 out of 5 by mpol Nice Hotel. Nothing special
Good hotel for business purposes. Far from LA, so don't plan on staying here to visit the area. But great proximity to many office parks.
September 19, 2014
Rated 3 out of 5 by asg3 This hotel has great employees
I was disappointed in the room. When we arrived we did not have any towels in the room, the phone didn't work and the shower didn't work properly The following evening we were to tired to go out to eat and decided to order room service. We were told it would be an hour wait. We went down stairs to the grill and it was crowded. I didn't mind that but what did upset me was there was not enough staffing for the evening and the waiters were overwhelmed. We waited for a hostess to ask if we could be seated but no one came. We asked the gentleman cleaning the tables and he said he would help. Although I was disappointed in my stay what helped my husband and I was the wonderful service we received at breakfast. Every morning we were greeted by Jay and he gave us excellent service. He made our stay enjoyable.
September 2, 2014
Rated 2 out of 5 by Lorrie68 Over Price Subpar Rooms and Service
When I first checked into my room, there was a very bad musky smell that never went away. I tried to call the front deck and the phone just rang and rang. I was so frustrated that I just gave up. The AC worked when it wanted to had it set to 60 and it never cooled the room. There was mold in the shower.
August 29, 2014
Rated 4 out of 5 by Kimber2015 This hotel is clean and very comfortable!
This was my first stay here and I was pleasantly surprised. The room was very clean and the bed super comfortable and the food was good too. It was close to different restaurants and I got a view of the harbor. I will defiently be going back!
August 26, 2014
Rated 4 out of 5 by shp51 Love the guest rooms
very convenient - parking to lobby to guest rooms to bar & restaurant
August 22, 2014
Rated 3 out of 5 by cgc12264 Nice place, but smelly room
My room had a very, very strong odor of mold. This made it hard to stay in! Otherwise, facility was nice.
August 21, 2014
Rated 4 out of 5 by lmjess Great Stay
We stay at the Westin Long Beach 3 times a year. for the first time I was not completely satisfied with the room. It felt that it was bit run down and worn.
August 20, 2014
Rated 4 out of 5 by dcpardee Great location & rooms
I enjoyed my visit and loved the location so close to restaurants and the convention center.
The Cafe served good food, prices a little high but what you might expect in a large city hotel restaurant. Service a bit slow at times.
My only negative was that there was no concierge and the registration desk personnel seemed pretty uninformed about local venues, even how to get to the conference center. I was surprised. There were no maps or any other information in the room or lobby about the area either. Hhmmm...never did get a map of Long Beach but found my way eventually.
August 20, 2014
Rated 3 out of 5 by Flyingtailor Expected more
I expected more very plain rooms needs a bit of work my room had a musty smell. I did receive an upgrade but the view of 2 buildings wasn't that great. Check in and check out was fast if you need to stay in Long Beach this is the place to stay.
August 19, 2014
Rated 5 out of 5 by Greenie32 A great place to stay.
Our stay was wonderful. Room was very clean. We enjoyed our stay there.
August 19, 2014