Rated 2 out of 5 by weir Bathroom needs improvment
The bathroom was very poorly maintained. The shower was clogged and completely unacceptable - water up to ankles. This is disgusting.
January 22, 2013
Rated 4 out of 5 by Anna Great location
Location is great for downtown Long Beach. Meeting facilities and provided food at facilities were excellent. Gym was a little small.
February 7, 2013
Rated 4 out of 5 by Sean27 NIce Hotel
Excellent decor, staff, food, etc. The room temperature was difficult to keep comfortable, the water pressure in the shower was low.
August 1, 2012
Rated 4 out of 5 by Steve Thanks
valet on arrival very friendly courteous. valet on departure, not helpful. Sent my wife down to get the car with our baby and he sat there and watched her struggle. The ramp was empty minus our car so no reason he couldn't help. Even when I arrived he didn't help, had a tip ready in advance but b/c lack of customer service I just drove off.
Restaurant Saturday night, directed to table but no menus provided. Had to go get menus ourselves. They were under staffed. Food was good.
Morning restaurant, very nice staff, courteous, and food came out promptly. We liked the healthy options on menu.
We loved the healthy gym marketing but were disappointed at the size of options in the actual gym.
Front desk staff, friendly and accommodating. Same goes for the bell staff. They helped with dinner reservations, and always opened the door.
Our room - mini suite was perfect for wife and our baby. Very clean and nicely organized. A little fridge would be a nice touch.
We were there for business but I would like to come back to the area for a weekend get away to take my son to the aquarium in the future and I would like to stay at this hotel again. So thank you.
January 28, 2013
Rated 5 out of 5 by waybackwayback Wonderful!
Simply put, our visit could not have been better. This is about as good as it gets for anyone lacking a royal title.
February 25, 2014
Rated 3 out of 5 by patt expense breakfast and internet
$22 for a warm buffet breakfast is exorbitant and in 2013 internet should be included in the $200 room rate
wont stay here again
May 10, 2013
Rated 5 out of 5 by ConferenceGuestNOV2013 Small things to consider
The following for your consideration:
1) Previous Guest small toys left in room.
2) TV was not working
3) Iron was not working
December 1, 2013
Rated 4 out of 5 by mlhops close to excellent
I thought it would have been a great experience if there was a free continental breakfast and the restaurant wasn't overpriced.
June 24, 2013
Rated 5 out of 5 by Rick Great location
Overall, we enjoyed our stay. The only thing we didn't like is the pillows. It was too soft that it gave us back and neck ache.
March 18, 2013
Rated 5 out of 5 by Mooge Beautiful Rooms!
The room was GORGEOUS with huge windows and a high ceiling! The room and staff exceeded my expectations. Will stay there again.
July 5, 2012
Rated 2 out of 5 by Penny2012 Needs Improvement
Rooms are not very clean. First room I checked into smelled of smoke. Second room tub drain stopped up. Needs Improvement.
August 5, 2012
Rated 5 out of 5 by JillG Parking Fees
Everything was amazing however, parking fees were $17 per day and the staff stated there was no other parking in the area.
August 6, 2012
Rated 5 out of 5 by Kip27 Great Location
Stayed at this hotel recently and loved everything about it. I highly recommend this hotel to anyone coming to Long Beach!
November 4, 2012
Rated 4 out of 5 by Monkey920 This facility is spacious and easy to navigate.
Lobby and meetings facilities are spacious. Front desk staff is friendly and professional. Bedding is very comfortable.
January 14, 2013
Rated 3 out of 5 by Guest1984 Clean room...less than stellar service
The room was very clean and comfortable. However, front desk staff was less than helpful when I encountered an issue
June 24, 2013
Rated 3 out of 5 by Dave790824 Expensive inn
Attitude training highly recommended for reception employee.
Made me feel that i was checking in very expensive Inn.
September 16, 2012
Rated 5 out of 5 by Torr Great Location and Well Managed Property
Nice staff excellent choice for business and pleasure. Great location and can walk to many fine points of interest.
August 31, 2013
Rated 5 out of 5 by Jeanie56 Great Staff!
All of the members on staff, registration, servers, room service, were especially helpful, friendly, and courteous.
February 19, 2013
Rated 5 out of 5 by jebsangels Overall
We had such a "relaxing" mini-vacation here. The staff was excellent. The view was beyond expectations. Thank you!
August 3, 2012
Rated 4 out of 5 by scorp50 the bed
very restfull bed , the valet parking rate went up ,pretty steep i believe with the roon you should get a discount
August 26, 2012
Rated 4 out of 5 by Coger Great Stay But
Everything was top notch except the Grill. The food was great both nights but the service was terrible both times.
December 11, 2012
Rated 4 out of 5 by ralph69 Very nice accomadations
The lobby and surrounding facilities were first class and the rooms had plenty of space and very nice beds.
January 18, 2014
Rated 5 out of 5 by Infanta Infanta
The staff was very friendly and helpful. the room was beautiful. I would surly stay there again on my next visit!
October 3, 2012
Rated 5 out of 5 by KlyBot great experience
great facility, staff, service, amenities. our key-cards kept getting deactivated which was inconvenient.
January 16, 2014
Rated 4 out of 5 by MikeJK Great stay
much needed renovations are complete. I'll be back again soon.
April 9, 2014
Rated 3 out of 5 by Jeff77 Needs some attention
Not up to Westin Standards - anytime you see wall paper coming off the wall you wonder if you are at a Westin
September 5, 2012
Rated 4 out of 5 by ShelleyO Convenient Location
If you are looking for a place with nice staff, walking distance to many venues then the price is worth it.
November 25, 2013
Rated 5 out of 5 by Cesarn HOTEL
The hotel is beautiful and has a great loctaion. My first time to Long beach but not my last to the Westin.
October 14, 2013
Rated 5 out of 5 by PVA57 Director of Meetings and Travel
This hotel is in an awesome location, staff were friendly and accessible, hotel was clean, food was great!
May 21, 2013
Rated 4 out of 5 by JMK57 Regular Guest
I stay at your hotel every week I am in Long Beach. It is well run and clean and I appreciate the staff.
April 20, 2013