Rated 5 out of 5 by Guam671 great hotel close to convention center
This was my first time at Westin Long Beach, overall a great hotel just felt my double room was to tight wish it was just a bit larger, and maybe consider increasing the menu choices after midnight, maybe it was me but I wish I could have ordered a burger when I get the munchies other than that this was a great stay
June 16, 2013
Rated 5 out of 5 by BD01 Stay
A great place to stay for the business person.
June 30, 2014
Rated 4 out of 5 by AuburnTiger Pleasant Stay
The best part of my stay was the staff. They were friendly and extremely responsive.
However, I was surprised that when I put out the card to refrain from washing my linens, I didn't realize that I would have no housekeeping services at all. Usually you get your room cleaned, trash removed, coffee and cups replenished, etc. but I had to call and request these amenities.
June 23, 2014
Rated 5 out of 5 by Bebe59 The hotel was great.
When we arrived everyone was so helpful. The hotel was beautiful and the front desk associates was also great and answered all our questions and were very friendly. The restaurant/bar were also great. We really enjoyed our stay.
February 3, 2014
Rated 5 out of 5 by Sean523 Nice Stay
The Hotel had everything a person could ask for. The staff was very nice and helped me out on anything that I needed. The rooms were very comfortable and fairly clean. One problem I did have was the bath tub was not clean, but everything else was spotless. Thank you Westin for your Warm Welcome.
September 26, 2013
Rated 5 out of 5 by CaliforniaGirl4sure Long Beach Westin
Great staff, huge open lobby with lots of activity. Great fun vibe and close to everything!
March 10, 2014
Rated 5 out of 5 by SK1116 Outstanding Service!
I stay at The Westin Long Beach 2 nights every week. The staff always recognizes me by name and treats me with professionalism and warmth. I would recommend this hotel for any person regardless of whether they are a frequent guest of Long Beach, a business traveler or a first time traveler.
January 9, 2012
Rated 5 out of 5 by rlt418 Great Front Desk Staff
All of the staff at the hotel were great especiall the Front Desk Manager.
She went above and beyond and she certainly exceeded our expectations.
Overall our stay was very memorable. By the way the breakfast was very good.
I would definitely return to the hotel.
Thanks gor a great stay.
November 13, 2012
Rated 5 out of 5 by Lem1234 Friendly and Helpful
The lady in guest services was very helpful finding a massage therapist for me on a Sunday. I was in a lot of pain due to a shoulder injury.The beds are so comfortable
The hotel is in a great location, lots of cool stores to visit, great restaurants. I will definitely stay here again.
June 25, 2013
Rated 1 out of 5 by jamucsb SPG Platinums stay away
The Westin Long Beach has no recognition for top tier SPG Platinum members. I was at this hotel a few weeks ago and the hotel could not accommodate my request for a 1 King Bed. In addition, I was stuck with a broken A/C that would not cool fast enough and a terrible view. Stay away.
August 22, 2013
Rated 5 out of 5 by ohashimj recent stay was great
i like the convenience of having the budget car rental people there. i've used it each time i've stayed at the westin LBC. in addition, this location is within walking distance to a neighborhood retail section off long beach blvd. (wal-mart, big 5 sporting goods, fresh & easy).
June 30, 2013
Rated 5 out of 5 by RustyJames Great stay
My stay at the Westin Long Beach was outstanding in every way.
March 9, 2014
Rated 2 out of 5 by Westonian Lower your expectations
I don't know whether it was the lack of modern updates in my room (thermometer set at 60 degrees, but I doubt it got below 70 in my room, ever), or the fact that maintenance let themselves into my room (after I had called an hour before about a missing remote for the tv), the pool looking like Van Halen had 2-hour break between shows (no towels, garbage everywhere), apathetic staff (no eye contact, didn't want to hear how they kept adding $5 "water" charges to my bill), incomplete room cleanings (towels, coffee, soaps not replaced), or even just basic common sense or the ability to follow simple instructions (which I would from a Westin) . . . I think it's safe to say I'll never stay here again. Parking is overpriced, and the wi-fi is the slowest of any hotel I have ever stayed at (not free, $16/day).
I even emailed the GM directly to avoid posting publicly. No response. I even told another Westin about my experience here and they called the Westin Long Beach that day to express concern on my behalf. They told me a mr. Sean Johnson would contact me in a day or two. It's been 2 weeks. I'm sorry Westin Long Beach, but this is just terrible, all around.
And for anyone reading the other "good reviews", take note at the lack of specificity in the comments followed by a remarkably high star count. I'm guessing the employees fill these reviews out from time-to-time. . . That's probably what they were doing when they were not helping me get a pass that worked for daily parking in the garage, or having my bill adjusted for items I never ordered. . Well, you get the idea.
April 1, 2014
Rated 5 out of 5 by Bella1992 The Staff at this property is outstanding...
I had a brief but comfortable stay at this Westin. I enjoyed the comfortable room, and the fact that the room had a bathtub.
I had very enjoyable breakfast in the lobby restaurant with my Grandson. Service and Food were of the highest quality.Thank you
November 21, 2013
Rated 5 out of 5 by JaneMK Overall
I enjoyed my stay overall. The only concern i had was the cost of breakfasts traveling and using "state rates" the breakfast cost were high for "state rate". Could have at least two breakfast that were under $10. besides oatmeal.
June 26, 2014
Rated 5 out of 5 by POno Westin Long Beach
Our family really enjoyed our stay...Jessica at the front desk was very helpful and sensitive to our needs. Jay, and the rest of the breakfast staff, at the Grill were great...gave us tips on what to do in the area, and was kind to our entire family.
October 8, 2013
Rated 3 out of 5 by GS90802 Overall Good hotel, with some shortfalls
Good clean room, comfortable bed, good staff. The one shortfall is the food and restaurant. Friendly wait staff except the guy who appears to be the head (kind of stocky with glasses)...rude and not very nice. Otherwise, enjoy the stay
December 28, 2011
Rated 5 out of 5 by maprap Great location
Located in the heart of Long Beach, in walking distance of lots of restaurants, harbor, Queen Mary, etc. Very comfortable room with great view of harbor. My only complaint: first floor lobby and third floor ballroom were too chilly!
March 9, 2013
Rated 3 out of 5 by Fay2014 Not Starwood quality
This hotel is average. While the lobby looks like a Starwood level hotel, the rest is no different than hotels of lesser cost. A/C in the room never managed to get cold enough and the "mechanic" thought changing the filter would solve the problem. It didn't. Room was nothing special, hotel food was expensive but not great. Staff is very nice.
June 23, 2014
Rated 2 out of 5 by Ingram Run Down
Hotel is weathered...rooms have multiple utility issues from use...daily cleaning was approx 90% completed
February 10, 2014
Rated 2 out of 5 by Rosemarie23 Disappointed
Hotel needs updating -room lighting inadequate - internet fees high and no free use even in common area....
February 1, 2014
Rated 5 out of 5 by Mskat The staff was great
Very friendly and helpful staff. They made my stay so comfortable! Special kudos to the Front Desk, Bellstaff, Concierge, Room Attendants and restaurant crew. Everyone went out of their way to make me happy!
June 26, 2013
Rated 4 out of 5 by sairaj Lovely Ocean Getaway
I had never been to Long Beach and the Westin staff welcomed me to a lovely and relaxing hotel for my two night stay. They were especially pleasant to my small, well-behaved puppy, who also loved the hotel.
May 29, 2012
Rated 1 out of 5 by expectmuchmore One of the worst hotel experiences in a long time
The beds were like rocks. I would wake up during the night with my hip hurting and I am not heavy. We've stayed in lots of Westins in the past and have loved their beds. These were terrible. The handicap room was so small there was no room to park my husband's wheelchair. The lighting in the room was terrible. The bathroom floor had a dramatic downward slope as you walk out and both my husband and I almost fell the first time we walked out. I hit the door getting a bruise on my arm. Fortunately my husband had his canes to steady himself. The TV didn't work. We had to call the engineer each time to fix it so we could watch it. The elevator doors didn't have sensors and both my husband and I were crushed when the doors closed at different times. The restaurant was generally bad. We had one great server who made sure our order came up right and that was the only meal that was good. We finally had to go off property to eat our meals. There was one really good bellman who helped us and did what he could to make our stay bearable. I would never stay at this hotel or recommend anyone else stay there either.
October 21, 2013
Rated 5 out of 5 by equanimity2010 Great views and service, convenient
Westin Long Beach is only 15 minutes to Aquarium of the Pacific as well as many shops and eateries around downtown Long Beach. It was a perfect spot for our family who needed a break.
We really enjoyed our stay here. My family was especially impressed with the upgraded room with a view of the harbor. I'd say it's worth it to upgrade to upper floors.
Front desk was extremely professional and friendly. We were impressed with the service.
The Grill downstairs next to the lobby is a welcoming restaurant/bar that provided us with high-quality, fresh organic food with great service. We dined here almost every single time, due to convenience as well as delicious food and great service.
One thing Westin Long Beach could improve is the in-room phone service. The staff member hung up on my call several times, and the call quality was not good enough for us to hear well. We ended up checking out downstairs which was no problem at all, but it would've been nice if the call was not dropped.
Overall, we were extremely happy with the service and highly recommend this hotel if you're staying in Orange County and want to enjoy Long Beach.
December 18, 2012
Rated 5 out of 5 by Paulo2 great stay
very friendly and accommodating staff
June 27, 2014
Rated 1 out of 5 by nonstoptraveler Avoid this place!
So many complications.
This place does not deserve SPG rating and should be removed. It is the worst Westin in which I have ever stayed.
March 6, 2013
Rated 2 out of 5 by Irishdancemomalc room for improvement
GREAT service from the bell desk/concierge.
Room Service was prompt and delish.
The staff at the bar basically ignored me sitting right at the bar for 10 minutes. A regular came in and handed his empty cup to a bartender and asked for a fill up. I said, "hey wait a minute Kenny, I have been sitting here for 10 minutes how about you get me my first drink before filling up your friend."
I had breakfast delivered on Sunday morning. We left some to finish after my daughter competed in the ballroom. But although more that half was left, the tray was taken out of the room before we returned. We had not yet checked out. I told the front desk staff. They said sorry but I would have liked some fruit and danish instead.
Also, security was called to a room near mine at 4:24 am after hours of loud behavior. There was lots of swearing and yelling. My daughter was scared. I got a terrible night's sleep. I think that the staff should initiate an apology to the neighboring rooms to acknowledge the inconvenience of the situation.
I feel that the Westin should take the initiative to make sure the guest has a great stay. I don't know that I would pay to come back to this Westin.
November 4, 2013
Rated 4 out of 5 by BeBea Housekeeping issue
The room was very comfortable and spotless when we arrived. Hotel staff was fine. Issue was with the "green" housekeeping card you hang on the door so they don't change your linens. What the card doesn't indicate is that they don't come in your room - period. They don't empty your garbage or change out the wet towels I left on the floor. (I don't need fresh sheets every day.) It would not have been a problem if the card had accurately stated what services I would not receive. The next day, I did not hang the "green" card on the door and I still didn't get any housekeeping. I assume that is because I was leaving the next day, but it wan't clear.
August 20, 2013
Rated 5 out of 5 by Dorean Fantastic Experience
Located next to the Performing Arts Center and everyone was helpful and curtious.
December 19, 2012