Rated 2 out of 5 by czizzies Did not meet my expectations
We asked to switch rooms after our first night, as we found that the shower was backed up. Further, the sheets were torn and old. When we went to the front desk to pick up our new keys, the receptionist demanded to know WHY we were changing rooms. She was unprofessional and rude.
We moved rooms and found that the new room also had a backed up shower.
I talked to the manager and he seemed to want to help, but didn't do a thing to make things right. I left knowing I would not return.
I expected much more from a Westin and was sorely disappointed.
August 17, 2014
Rated 3 out of 5 by asg3 This hotel has great employees
I was disappointed in the room. When we arrived we did not have any towels in the room, the phone didn't work and the shower didn't work properly The following evening we were to tired to go out to eat and decided to order room service. We were told it would be an hour wait. We went down stairs to the grill and it was crowded. I didn't mind that but what did upset me was there was not enough staffing for the evening and the waiters were overwhelmed. We waited for a hostess to ask if we could be seated but no one came. We asked the gentleman cleaning the tables and he said he would help. Although I was disappointed in my stay what helped my husband and I was the wonderful service we received at breakfast. Every morning we were greeted by Jay and he gave us excellent service. He made our stay enjoyable.
September 2, 2014
Rated 3 out of 5 by Flyingtailor Expected more
I expected more very plain rooms needs a bit of work my room had a musty smell. I did receive an upgrade but the view of 2 buildings wasn't that great. Check in and check out was fast if you need to stay in Long Beach this is the place to stay.
August 19, 2014
Rated 5 out of 5 by Ihgman I really enjoy your hotel
Perfect bed, room temp, clean bath, lovely shower heads, etc. everything was perfect.
August 19, 2014
Rated 1 out of 5 by rnbabs No reservations!
Well, just trying to make a reservation has been-useless? I supposedly have made 2 reservations, but they have NO reservations listed for me!!
Made 1st reservation without knowing she was actually making the reservation- I asked about this rewards and cash option-and decided to use that because I had the points. Then I'm informed that the reservation has been made and there is no cancellation without penality. Would have been nice to know-
Call to hotel-given toll free number-speak to gentleman who tells me he will make rewards and cash reservation for me-he said he made it-then call hotel talk with manager and cancel previous reservation. I'm on hold and guest services picks up-twice. So I'm speaking to someone at hotel, who informs me there are NO RESERVATIONS for me AT ALL!! He tells me he will call a manager to call me back directly within a couple of minutes-that was about 15 minutes ago.........this whole process has now been 1 1/2 hours in the making.
Way to go, SPG! Won't stay with you AGIAN!
August 16, 2014
Rated 5 out of 5 by Angela1955 The Westin Hotel Long Beach is Fabulous!
I love staying at the Westin when I come to attend the Long Beach Jazz Festival each year. This year the room was exceptional!
My room number was 1633, overlooking the Convention Center. Thank you so much for the free bottled water each day. I really needed and appreciated the offer. I look forward to spending time in the near future at the Westin!
August 14, 2014
Rated 5 out of 5 by Nia808 Mahalo
Mahalo for your service. From the time of my arrival I had received excellent service! When booking my reservations I had requested if possible to have a room available being that I was coming in on a red eye flight. The room wasn't available when I checked in but, the front desk clerk did notify housekeeping to see if they could have it work on being that no one was in the room the night prior. I'm glad to say that my room was made available with in 2.5 hours of my arrival.
It was so nice to be able to just lay down and rest in a nice and clean room!! Being that I was traveling alone I appreciate that the hallways were very well lit and never did I feel unsafe at any time! I had also forgotten to pack some items and was please to know that the hotel was able to provide them for me free of charge.
One thing that I did like was that the Westin offered was a choice of having housekeeping coming in daily or if you choose you can have them skip your room in exchange for a $5 card that could be used at a local eatery or you could have Starwood Points! Needless to say I took the points. :o)
I had decided not to rent a car this time so I took the shuttle in from LAX and found that the hotel is conveniently located within a block of the public transportation services or if you choose to, within a walking distance of nearest Walmart and other shops.
Would I stay at the Westin again? Definitely!
August 17, 2014
Rated 2 out of 5 by EJK1975 This hotel does not live up to the Westin brand
The hotel was a major disappointment. As an SPG member, I typically look to stay at a Westin, W or Aloft when traveling for business. This hotel seemed like it was a converted Sheraton that was just called a Westin. They front desk screwed up our rooms, they had a training group enter my room after I had checked in, the restaurant was sub-par at best and the room itself was not up to Westin standards. This is definitely a black eye on the brand. On the bright side, the bartender was extremely generous with his pours so that made everything a little better.
August 6, 2014