Rated 4 out of 5 by LBvisitor Great staff but room could improve
My first impression of the room was the smell. It smelled a little musty. My second impression, where are the lights? The room is very dark when the sun goes down. It would have been better to have another lamp in the room. The bed had many pillows, but not very comfortable. The bed was nice, but there should be other options of pillows. Even using three pillows they had to be fluffed through the night. The motion sensor of the bathroom light was a little annoying. The first night I couldn't figure out why the light kept coming on by itself. I started closing the door the next few nights.
Staff are wonderful. From the front desk, to the people who open the door everytime I went in and out was very attentive. I also loved the concept of getting additional points for not having my room clean. It helps make a conscious effort to save, while also getting the benefit for more points or savings on food.
The location is another plus. Since I was here for a conference I didn't have a car. Plenty of food and shopping within walking distance.
September 21, 2016
Rated 4 out of 5 by Nancy04 The hotel is close to many good locations
I have stayed in this specific hotel other times and this time it was disappointing. First, the pillows in the room were completely flat, old looking and uncomfortable. Second, the tv didn't work, most channels were staticky or were not working and lastly, one of the days, no one came to clean our room. It was not the experience I was expecting, since in the past, I had really enjoyed staying at this hotel.
August 16, 2016
Rated 2 out of 5 by Yaya28 The rooms have a musty smell!!
The smell of the room and shower head was not pleasant or working properly.
July 19, 2016
Rated 1 out of 5 by Omarp39 Overrated
Overpriced,overrated hotel. $15 for room wifi? After spending $150+ per night and $24 parking wow!!!
Room wasn't clean dust all over,old furniture awful tv channel line up and service TV keep losing signal and worst of all the room smell like wet rag and pillows were uncomfortable and low water pressure definitely not staying there again so much for a
4 star hotel rating more like a 2.5 Hilton on Ocean Blvd or Hotel Maya way better option and less money.
June 6, 2016
Rated 5 out of 5 by Jarek Great hotel for leisure time
Had a great time here! very nice hotel and the bed is as heavenly as they said
May 27, 2016
Rated 5 out of 5 by Ez1310 Outstanding hotels
I have been too many Westin Hotels and I've never been unsatisfied keep up the good work
May 19, 2016
Rated 1 out of 5 by Qdaddy Horrible Experience
I recently stayed at the Westin in Long Beach and the it has been the worst hotel experience I have ever had. The computers were down at check in which myself and multiple others to wait up to 4 hours to get into a room. The staff had no response and did not indicate it would take that long so I wasted an afternoon in the lobby when I could have been productive. Also there were protestors outside that made so much noise. Then at 7 am they started up again which did not allow you to sleep or work from your room. I will never stay here again!
May 19, 2016
Rated 4 out of 5 by trixie1204 Weekend Getaway
I chose this property because of its proximity to the bars and restaurants on Pine. My boyfriend and I were in town celebrating his birthday so it was great that we were able to walk to the restaurants/bars and also to the pier. The hotel itself has aged a lot since the last time I was there in 2008, however, the employees were all friendly and accommodating. Our room wasn't ready upon arrival so we walked down to the pier and had a drink before checking back. We were told that we would receive a call when the room was ready but we never did. We had a partial harbor view room which was nice. The elevators are super fast and efficient so we wasted no time waiting for them. We also had a great experience with Room Service. We filled out the door hanger card the night before and we received our meal 5 minutes before the time frame which was great. The food was hot and delicious!
We had some time to sit by the pool in the morning and it's a great space. We'll definitely be back again!
May 16, 2016