Rated 2 out of 5 by 123traveller Disappointing experience
Aside from its good location, there is nothing to recommend this Long Beach Westin. There was no local business and restaurant guide or map (just a general LA information book), no TV channel guide, a poor cable channel selection, and bad lighting. The hotel charges $14.95 per day for Wi-Fi access, which is ridiculous. Motels that cost a third as much provide free Wi-Fi. And the hotel locked us out of our room with 45 minutes left until check-out, forcing us to go down to the front desk to get our keys reactivated. I will not be staying there again.
November 17, 2014
Rated 5 out of 5 by KimPeace Westin in Long Beach
Great location!! Air conditioning a bit old and not real efficient - staff was wonderful - from front desk to bellmen -
food was average - selection limited and a bit pricey
November 17, 2014
Rated 5 out of 5 by kansascity71 Great Location and Service
Had an enjoyable stay at this hotel. Staff was very professional and very responsive to my needs
November 15, 2014
Rated 5 out of 5 by AREA27 EXCELLENT STAFF
GREAT HOTEL AND GREAT STAFF
November 11, 2014
Rated 5 out of 5 by Emma15 This hotel has great customer service and amenities
I had a wonderful experience at the Westin. They have really nice, comfortable rooms, a great workout facility, very good food, and a wonderful staff. I cannot say enough good things about Brian from in-house reservations and the entire concierge team. I became a starwoods member and will be staying at the starwoods hotels from now on.
November 6, 2014
Rated 2 out of 5 by czizzies Did not meet my expectations
We asked to switch rooms after our first night, as we found that the shower was backed up. Further, the sheets were torn and old. When we went to the front desk to pick up our new keys, the receptionist demanded to know WHY we were changing rooms. She was unprofessional and rude.
We moved rooms and found that the new room also had a backed up shower.
I talked to the manager and he seemed to want to help, but didn't do a thing to make things right. I left knowing I would not return.
I expected much more from a Westin and was sorely disappointed.
August 17, 2014
Rated 1 out of 5 by Jenny13 Horrible Service
I don't think i have ever had hotel staff this bad. First night there were children running down the halls and screaming. Their response "what do you want us to do about it?" I asked them to change my room they said "we will see" and never bothered to call me back. Second night they moved my room. Too bad it was a connecting room. (I told them no connecting rooms and it is in my profile.) I got to listen to the people next door scream and fight until midnight. At 8pm when i called down they said they would not change my room again. I am a platinum member. After the way i was treated I will not ever go back to that hotel.
July 16, 2012
Rated 3 out of 5 by ConferenceAttendee Decent but nickels and dimes are annoying
The hotel is quite attractive, rooms are adequate albeit not spectacular for the price. They are scheduled for renovation/remodeling which will hopefully improve the halls, doors and carpets. My main gripe is all the extras. Internet access is $9.95/day, self-parking is $17.95, no complimentary breakfast (buffet breakfast is $19 and is just OK), no turn down service. For $220/night, I expected more. Even from 16th floor there was almost no view of the water. The bar/grill was sparsely staffed. These days even cheaper hotels offer free Internet and a free Continental breakfast. Luxury price without the luxury touches.
November 12, 2011