Rated 1 out of 5 by hellaker Not for business travelers !
I should have known, as I had stayed there before but since I was attending a conference at the hotel, I decided to give it another chance.
Main complaint: The Internet access at this hotel is nothing but a disaster. I had registered (charged to my room) in the evening before preparing for a 6am very important conference call. When I tried to log on at 5am to get set up, my login was forgotten and I had to register again (now with a credit card). At that time my available bandwidth was decent, but once other guests started to wake up it just went south. So 45 min into my meeting, after having logged back in a number of time, I had to just give up. Not a good thing when you are chairing a global meeting.
One more complaint that hopefully is a bit more unusual; I went down to the lobby bar (which was supposed to open 5.30 am) to get some breakfast before my meeting, only to learn that "they have called in sick". Not really what you expect from a hotel like this - but again, unfortunately this place is not what it used to be.
Note to self - never again !
December 20, 2014
Rated 4 out of 5 by WestBoston I'd definately stay there again
Valet parking wasn't easy so I had to park my own car. Tried calling the valet station, it rang with no answer. The breakfast buffet was awful. Despite all of this, it was a great experience. The other aspects of my stay made up for the lousy breakfast and unavailable valet.
December 10, 2014
Rated 3 out of 5 by CSquared Depressing
Giant impersonal hotel that passes "historic landmark" for lack of renovations. All the charm of staying in a convention center. The cavernous lobby is surrounded by shops that look forlorn and desperate. Common areas decorated in a drab brown that is straight from the 70s. My neighbor was a family that stayed up until 1 Am with loud talk until I had to pound on the paper thin wall to make them stop. Sink did not drain. Gym was packed and did not have water to drink.
Overall, well below the Westin standard. I won't return.
December 3, 2014
Rated 5 out of 5 by DblPlatMaster Best Platinum Experience
Having achieved platinum status means a lot at the Bonaventure. I was upgraded to the Laguna suite. This allowed family to stay with us in their own parlor room. Received nice wine and cheese welcome gift, and starbucks in the am. With kids in LA, this is our second home.
December 1, 2014
Rated 5 out of 5 by WizardofO My home away from home.
Friendliest staff, most comfortable beds, great location and the lobby atmosphere makes Westin Bonaventure one of my most favorite hotels in the world.
November 14, 2014
Rated 4 out of 5 by Lionslurking Why is CNN removed from the TV channels available?
The Bonaventure is a very pleasant Starwood hotel with one notable exception---you can't get CNN. Despite the channel list in the room, CNN is not available and Channel 24 has paid advertising.
November 30, 2014
Rated 1 out of 5 by Waqas Terrible managment
the management of this hotel is not worthy of starwood status.
they are so incompetent.
I stay here from 23rd Nov, 2014 to 29th Nov, 2014.
November 28, 2014
Rated 3 out of 5 by shazza Average at Best
As much as it pains me to say this hotel is average at best because I love the the Westin brand.
Unfortunately a stay here is a trip down memory lane...not in a good way . Its extremely dated to the point where the tiles are falling off the pool .the breakfast is so far behind what it's compatriots serve its embarrassing. The fact that they offer Platinum guests free continental breakfast and then niggle over whether you are going to have hot food is truly amateur hour and not worthy of a Westin Hotel . The front of house staff were very accommodating when we decided to check out early and were very professional. In short very disappointing.
May 27, 2013