The Westin Bonaventure Hotel & Suites, Los Angeles

  • 404 South Figueroa Street
  • Los Angeles,
  • California
  • 90071
  • United States
  • Map

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Age Requirement Policy

In order to reserve a room, guests must be 18 years or older and provide valid government-issued identification and a major credit card. 

Rated 4.1 out of 5 by 847 reviewers.
Rated 3 out of 5 by Customer service needs to improve Overall attitude of nonchalance. Lupe, the concierge was rude and disinterested...not at all helpful. Front desk staff did not follow thru with request to have safe fixed in our room in spite of several requests. Maid left dirty rag in our room and failed to replenish consumable items such as shampoos. Such a shame that such a beautiful and well located hotel discourages guests with a poor attitude. October 19, 2013
Rated 5 out of 5 by First time in LA Great room, very clean and comfortable. Loved the bathroom, lovely shower. Fantastic room service, and wide selection of meals available. All staff members were very helpful. The hotel had the best lobby I'd ever seen, and a great gift shop and business centre. Great bars and restaurants in the hotel. Concierge were extremely helpful in organising tours. The room service staff were extremely professional, especially a man named Dow. What a lovely man, and a great representative for your hotel. I called the bistro manager and gave excellent feedback for the service. If I'm lucky enough to return to LA I'll definitely return to the Westin Bonaventure. October 16, 2013
Rated 5 out of 5 by Great place Very clean and fresh feeling in the hotel, in all places. The shops and restaurants in the hotel make for a very nice stay. The meeting rooms were all adequate. Just a very enjoyable stay. Thanks. October 15, 2013
Rated 5 out of 5 by really nice hotel My husband and I had a really good time here...everyone was so friendly and very helpful...would definitely come back again... October 14, 2013
Rated 3 out of 5 by No hot water The hotel was reasonable in most respects but there was a one major outage during our stay that dominated our overall view of this stay, There was no hot water on either day of our stay. I find this unacceptable at a major hotel. The hotel blamed this on the city and offered passes to a gym across the street (how come they had hot water?) on the 2nd day. Not having an in-hotel backup nor any offer of comp is unacceptable. October 12, 2013
Rated 4 out of 5 by No hot water for 2 days! We had to endure 2 days of no hot water, having to take cold showers. Seems the LA County provides hot water for the hotel (Which to me seems weird) and one of their pipes broke. It took 2 days to to fix the pipes, meanwhile we had to take cold showers. On the second day we told the hot water would be restored by 5 am but by 7 am, i had to get ready for work and still no hot water. They did leave a message around 9 am, that we can get a pass to take a shower at the YMCA. Well too late most people are already at work by 9 am! October 12, 2013
Rated 4 out of 5 by Overall impressed but one major issue I had one night stay for a weekday business travel. I requested a platinum suite upgrade ahead of time, but it took the receptionist quite some time to find a room for me. It ends up the lowest floor in the green tower. The hotel looks well managed and maintained. The biggest issue I had was there was no hot water in the morning! I kept the hot water running for 20 mins, still cold... I finally gave up, watched my face, walked away... October 11, 2013
Rated 1 out of 5 by No Hot Water and Nothing done The entire hotel lost hot water for two days. All that was done was to leave a message on my phone. Unless we complain the hotel did nothing no compensation no points nothing. October 11, 2013
Rated 2 out of 5 by Business conference The room was clean and comfortable but the restaurant and bar services were terrible. The wait was outrageous, running out of food.early. October 9, 2013
Rated 1 out of 5 by Staff needs attitude adjustment The front desk staff at both check in and check out were fantastic however the servers in the restaurants and the staff at the lobby bar were less than friendly and sometimes outright rude. Given the choice of hotels in LA this is not one I would recommend. The night club ( if you can call it that) was even worse than the hotel staff. Attitude with no reason as they were the most rude to everyone. a dress code ? really? they only warrant jeans and shorts and not anything above that. I suggest a look at the hotel service overall October 9, 2013
Rated 4 out of 5 by Mr Without exception, the staff were friendly and helpful. October 6, 2013
Rated 3 out of 5 by Disappointed I've stayed at the Bonaventure on several prior occasions and have always had a more than satisfactory experience. Unfortunately, this time my trip was very disappointing. Upon initial check-in, I was sent to a room that was not cleaned. When I returned to the front desk, the hotel staff person was very pleasant & apologetic. I was then given a new room. During the rest of my 4 nigh stay, however, the room cleanliness was horrific to say the least. The bathroom was not regularly cleaned. October 4, 2013
Rated 3 out of 5 by Hotel is NOT on Figueroa Street! I arrived at 11pm. The shuttle dropped me at 404 South Figueroa Street, the address in my confermation e-mail and above on this page. THIS IS NOT THE MAIN ENTRANCE! The entrance is two blocks around the corner. The Figueroa entrance is not staffed and locked at mid-night, and the walk in the dark with your luggage will not be pleasant. Even when the door is open, finding the reception desk and getting down the stairs is a pain. Do not expect any response from the management. They assume that everyone is a repeat visitor and knows the address is wrong! Not a good assumption. October 3, 2013
Rated 5 out of 5 by Polite and customer oriented staff I was delighted to have made a decision to stay this weekend at the Westin Bonaventure. The hotel exceeded my expectations on many levels. I must say that the customer service attitude of every staff member was the most important aspect of my stay October 1, 2013
Rated 5 out of 5 by Great Stay Very friendly and helpful staff. LA prime restaurant was excellent and easy to get to. Room was a good size and well appointed. Foyer and bar area are comfortable to wait and meet people in. September 30, 2013
Rated 5 out of 5 by Weekend Getaway Thank you for an excellent experience at the Westin Bonaventure. We thoroughly enjoyed our stay. The accommodations were top notch and very much enjoyed. We look forward to staying with your hotel again soon. Many thanks! September 30, 2013
Rated 5 out of 5 by Simly Great I have stayed at this property before and was very impressed. This was true again, the Staff, the rooms, the food, everything was great. September 26, 2013
Rated 3 out of 5 by Nice location, liked the rotating lounge on top floor. Was not as nice as other Westin's I have stayed at. The room was small and basic with a good view. Very large hotel, employee's were efficient. September 24, 2013
Rated 1 out of 5 by Worst Hotel experience EVER This was a week hotel stay with work peers and it was a comedy of errors - booked two beds - got one. Called to change and was switched about half an hour later - to another room with one bed. Then was put on hold for almost 20 minutes with front desk. And Valet "lost" my car. Won't be coming back. September 23, 2013
Rated 5 out of 5 by Excellent Customer Service I had an issue with the in room cable going out, they sent up a tech to look at our problem. When the service was completed they offered to a complementary dinner. September 23, 2013
Rated 5 out of 5 by Best hotel in Downtown LA The hotel is beautiful with excellent amenities. I thoroughly enjoyed my stay! September 23, 2013
Rated 1 out of 5 by You really have to want to be in the hotel This hotel is not customer oriented. The address states 404 Figueroa. When I drove to that address, I was greeted by a uniformed man who told me that was not the entrance and that I had to drive around to the "front" of the hotel. I drove around the block and went to "that" entrance, where I was greeted by another uniformed man who told me (again) I was in the wrong place and that I had to drive down into the parking lot. When I drove to the underground parking lot, I was faced with a traffic line that reached the street. I waited more than 20 minutes, while still in my car. There were not enough valets to take the cars to their designated places. I was then greeted by another uniformed gentleman who told me in order to register I had to go up two flights o an escalator and that my luggage would be brought up. My sister's luggage was not brought up. Signage was not clear. As I was finding my way through the dim round hallways, I passed by another uniformed employee, whom I said "hello" to, with no greeting back. I wandered around looking for the lobby. Yes, there was a sign that said, "lobby", and so I headed for that sign, finding myself in the lobby ballrooms, where no lobby desk was to be found. I turned around to see a sign that said, "registration," but not "lobby." I finally got to the registration desk and Vicki (a very friendly staff member) listened to my experience with great interest (thank God, someone was listening). The design of the hotel is set up like a maze, not friendly, not customer oriented. I asked Vicki where the nearest entrance and exit was from the registration desk, where I was standing, and she pointed to my right about 200 feet. "That's the entrance?" I asked. Why can't people enter there, with valets taking your luggage and your car? If I had just flown into LA from Australia or Japan or somewhere far, even New York, and had to go through all the hoops just to get to the registration desk, I would have been very turned off. As it was, it was not friendly. As I was standing at the desk, I heard another customer yelling at another staff member, screaming about the service or something or other. May I just say that I believe it's important that you, as management, know these things, because, just as important as it is for a great restaurant to know what is not working, so it is important to know as a hotel, especially one that holds conferences. I would never rent this hotel for an event. It's way too complicated to navigate, you have to find elevators to schlepp stuff up and down, (very inconvenient). And, the energy feels dead. Other than that, my experience was fine. The catering department served very good food and the catering staff was very friendly. I wish I had more good stuff to report. An energy injection would be good. September 23, 2013
Rated 4 out of 5 by Great place to stay if you/re doing business downtown My stay was very comfortable with all of business amenities. I did not have time to take part in the spa or pool. September 22, 2013
Rated 5 out of 5 by Coffee in the room The coffee maker that was in the room didn’t work with the coffee packet that were there. September 18, 2013
Rated 2 out of 5 by Not what I expected For the location, the price, the decor, I expected some much more from the rooms to the unfriendly front desk staff lady that checked me in an whom I would later having dealings with a few times during my stay. September 17, 2013
Rated 4 out of 5 by Stayed here for one night Had a great time. I stayed here so that I could get hammered in DTLA and not worry about driving home. It was a great idea. Hotel was nice. Beds were comfortable. The downstairs bar is awesome. The upstairs rotating lounge is overrated. They were able to push my checkout time to 2pm free of charge. I was able to wake up late, take a nice long shower and head home in the early afternoon. Most attractions/bars/clubs in DTLA are just a short cab ride away. Excellent service. Excellent amenities. Comfortable room. Parking is extremely expensive and is the only reason I would not recommend this hotel to someone. Overnight guests should not have to pay $40 a night. I think the best option (barring cutting the parking fee in half or three quarters), would be to provide information/directions to lots in the area that are overnight at a cheaper rate and walking distance. That way the guest can make a choice between the two. September 16, 2013
Rated 5 out of 5 by Amazing Stay From the moment we arrived to the moment we left every staff member was very nice, they all met our needs perfectly and helped us out if we needed it. The hotel is gorgeous, the rooms were outstanding. The bar on the 34th floor was amazing, drinks, food and staff were all outstanding. I would definitely stay here again. September 16, 2013
Rated 4 out of 5 by Westin Bonaventure LA I was looking forward to my stay at the Westin Bonaventure in Los Angeles. However, the A/C never cooled the room as it should and the refrigerator in the room was mildewed and had a bad odor. Retail and food options in the hotel are very limited and poor. I appreciated the hotels architecture and movie history, everyone who goes to the movies already has a relationship with the building. September 16, 2013
Rated 5 out of 5 by Love the Westin!!! The only way to say it is perfectly wonderful as always!!!!! September 15, 2013
Rated 4 out of 5 by wonderful staff The staff at the Westin Bonaventure could not have been more courteous, friendly and helpful, from porter, to check-in, to room service. September 13, 2013
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