Rated 5 out of 5 by SNMH THANK YOU FOR A WONDERFUL STAY AT Westin Bonaventure
From: Marie & Steven
Sent: Monday, December 16, 2013 3:20 To: McCue, Lawrence; 'Diaz, Marisa'
Subject: THANK YOU
Dear Larry and Marisa:
Thank you for a wonderful weekend at The Westin Bonaventure!
We are so appreciative of the extra efforts to make our weekend special.
From the time we checked in, to the dinner at LA PRIME, every moment was special, attentive and relaxing. We truly had the best anniversary ever!
I asked my husband if we can book at least one trip a year at The Westin Bonaventure each anniversary and we will.
Thank you again and please send me the survey link so we may complete the survey. You truly outdid yourself!
December 17, 2013
Rated 4 out of 5 by Ellen1966 Hotel wonderful but for one . . .
They charge money to use the lobby computers and there is no business center. The less expensive alternative is to use the computers in the Fed Ex kiosk in the lobby, but it is still expensive. I just wrote the Bonaventure an email asking them to review this ungracious policy. Otherwise, this space ship like colossal building has heart and is clean and the rooms are wonderful and the beds divine. It is perfectly situated for exploring little parks tucked away in a transformed downtown Los Angeles.
December 19, 2013
Rated 3 out of 5 by Mowong429 Overall, this hotel needs improvement
The location of this hotel is great - it is right in the middle of downtown LA. It is conveiniently located next to the metro and buses. The evening staff upon check in was not too friendly - I arrived late to find out that the room I originally booked (King size bed) was fully booked. The concerige quickly just booked the 2 queens as there were no other rooms to book. I understood that there was no more availability but i felt like the whole situation was rushed. Once I checked into the room - I noticed that in the tub there were some hairs at the bottom of the tub. That was not very appeasing. Secondly, one of the two beds had sheets with black markings. These were white sheets- I believe that whoever was cleaning it should of taken notice of it. Needless to say I did not sleep in that bed and the sheets remained for the 2 nights I was at the hotel. Additionally, in the bed there were a few hairs on the other side of the bed. There should be inspections of bedding. When I checked out - I had mentioned these items that were presented in the review and the morning staff was much more accomodating and friendly to me. Overall, I felt that this was subpar for being a category 4 SPG hotel.
December 18, 2013
Rated 4 out of 5 by Thomas88 Funny hotel
Entering to this hotel gives you the feeling being inside a space shuttle. Many elevators, bridges, towers etc... Quite big and 70ies style. Upgrad to tower suite; nice size, clean, but also bit outdated. View was nice, could have been better if windows where less dirty.
Breakfast is nice and stuff there was friendly. Location is in Downtown, a few minutes from the metro station.
December 14, 2013
Rated 4 out of 5 by sherwithns Thin Walls
While our stay at The Bonaventure overall was OK, we were kept awake at least two nights by noise from adjoining rooms. The walls are VERY thin...we could not only hear their TV's all night, throughout the night, we also heard their conversations as well. It was very disturbing to be kept awake all night.
December 15, 2013
Rated 3 out of 5 by Paul98102 It's the little things...
It's the little things that make what could be a good stay merely ok.
In the case of the Bonaventure, when I arrived, there was a room service cart with dirty plates by my door. That same cart was there for over 24 hours until I finally called to complain.
Valet service was very slow to get my car (over 15 minutes).
I also got a random wakeup call the second night, interrupting my sleep - I was told my room must have been mixed up with a flight crew.
December 13, 2013
Rated 4 out of 5 by ratboy Didn't Get King-Sized I Reserved
Several weeks ahead of my arrival I reserved a room with a king-sized bed and breakfast to celebrate my wedding night with my new husband. A week before my arrival I called to confirm my reservation. When we arrived to check in, I was told there were no rooms with a king-sized bed, and was offered one with two double beds. It was after 10:30 PM...too late to hunt for new accommodations so I took the room. The check-in clerk offered a free breakfast; later a I received call stating they would comp my parking. Ultimately it was a good stay, but I was disappointed.
December 7, 2013
Rated 4 out of 5 by kpkp Good downtown hotel
Good downtown location that met my needs. The rooms aren't that big, but the are comfortable. I could hear the person in the next room though (connecting door). I have stayed at this hotel several times and have not yet received an upgrade with my SPG status.
December 12, 2013