Rated 5 out of 5 Amazing
Hotel room and accommodations were amazing. However, there was a cigarette burn in one of the comforters. Seeing as how I stayed in a non-smoking room, I didn't think that it was appropriate.
May 12, 2013
Rated 4 out of 5 by Honey627 Great Hotel But;
Great Hotel but, I asked a couple times for a special need and it was not ful-filled.
August 15, 2013
Rated 5 out of 5 by DowntownLAbusinessman The place to stay in downtown LA
Beautiful, wonderful and modern property with very spacious and comfortable rooms at an excellent central downtown LA location. I've stayed at them all around here, and this one is the gold standard.
March 6, 2013
Rated 5 out of 5 by jparedesve27 Great Facilities and Satff
I have been travelling to LA since Sept. 2011 and I found in Westin Bonavenure a second home. The people working there will provide you all the answers and will facilitate all your needs.
December 16, 2012
Rated 5 out of 5 by Campos64 Hotel has great features
The location was great! For the size of the hotel I was really impress with the timing of their elevators, it was quick and there was alot of people on the weekend we were there. Service was great...
September 21, 2012
Rated 4 out of 5 by DJoy Loved the bathroom!
Overall my experience was good. However, we had to call for hand soap and the beds are small...comfortable, but small (short). The staff was great all around..front desk, restaurant, housekeeping.
February 19, 2013
Rated 5 out of 5 by pinkie Great Hotel
This is the best Westin I have visited. The rooms were crafted by designers who know what it is actually like to be a hotel guest. This is rare in my experience. An excellent hotel in every way
April 1, 2013
Rated 1 out of 5 by Eileen84 The staff needs improvement
The staff at the Bonaventure was very rude to my friend and I. I did not appreciate the level of service I received from them as a Starwood Preferred Guest. I will not return to this hotel again.
August 10, 2012
Rated 5 out of 5 by JJG1 Clean and comfortable
My stay was only one night and I didn't use any facilities other than the room itself. The lobby is very nice, check in staff were very nice and the room was clean and quite comfortable.
May 2, 2013
Rated 5 out of 5 by sukie had a great time
great food, nice rooms, great staff.
Lots of food to choose from, really nice.
Excellent arrangements for meetings.
walked more than probably should have going around, but the layout was great.
September 5, 2012
Rated 5 out of 5 by Karl25 Living up to Expectations
Wonderful welcoming staff starting with the valet parking attendants, room registration person and outstanding helpful staff at the breakfast restaurant who made dinning a relaxing experience.
September 12, 2012
Rated 5 out of 5 by lovingcare10 Above and beyond...as usual!
Thanks again to Christine. We got good news when we went to USC for my husband's check-up. You always exceed our expectations. Ricardo at the front desk was especially helpful. Thanks again.
February 8, 2013
Rated 3 out of 5 by Jadedtatoo13 Business stay
The room had several stained towels. I had arranged for a late check out and had to call security on the last day of a four day stay to get my things. The Internet kicked me off continually.
January 28, 2013
Rated 5 out of 5 by Dave15 Great views
The hotel was very clean and the room comfort was great. Loved the views from the rooms, a good location and convenient for walking to local sires and dinner locations.
June 9, 2013
Rated 5 out of 5 by Eddie Very clean and efficient rooms
The stay was very nice. The staff was friendly and the romm and overall hotel was clean and well appointed.
The bellman who brought up my luggae upon arrival was especially nic.
May 17, 2013
Rated 5 out of 5 by Lola33 This hotel has the best beds
The Bonaventure has the best beds! I've stayed in great hotels but the Bonaventure's beds are the most comfortable and cozy. I look forward to a great night sleep when I stay with you.
April 4, 2013
Rated 4 out of 5 by SPGHappyGuest2 business stay
Consistent service. love the starbucks coffee in my room. Happy employees all around.
August 8, 2013
Rated 4 out of 5 by Nick227 Wi-FI poor connection
Just let you know the Wi-Fi at the Westin Bonaventure is very bad. I know this is a free service but I will prefer to pay to have connection access with a decent performance.
May 20, 2013
Rated 2 out of 5 by Lp56 Strange hotel
Tv remote didn't work. There was not cream sugar for coffee in room. The hotel was too high price to have things like this missing/not working. The hotel set up is cold -lots of cement.
January 18, 2013
Rated 4 out of 5 by kathyvp Comfortable, elegant hotel
Loved our one-day stay. The bed and pillows were comfortable and the room was nice. We had the brunch in the morning with an ordered omelet. The staff we encountered were very friendly.
January 5, 2013
Rated 4 out of 5 by Jay58 Location
Hotel is located well. Lots if meeting room and eating options,
August 13, 2013
Rated 5 out of 5 by Ashok Always to stay at Westin
Excellent Hotel with very courteous staff. My suite was excellent with all amenities. Love to stay again and again as per my previous stays at various Westin and Sheraton Hotels.
February 18, 2013
Rated 5 out of 5 by nilb Awesome Hotel
What a great place!! Got recognized as a SPG member right away. Was given a room upgrade and everyone at the hotel was courteous and helpful. We had a great stay.
May 27, 2013
Rated 5 out of 5 by quinteroj Clean Room
Loved my room, smell great and it was very clean. I only stay for one night but it was nice to walk in my room at 11pm and have it smell good, clean sheets, and comfortable beds.
January 20, 2013
Rated 5 out of 5 by bobco Great hotel and location, unable to use personal video devices
Great hotel and location, unable to use personal video devices.
Overall great stay. Wish that the TV system was flexible enough to accept my personal HDMI input.
May 26, 2013
Rated 4 out of 5 by George George
I was very frustrated tht I was locked out of my room a few minutes after checkout time passed. It took 20 minutes for security to show up and open my door. Very, very annoying!
January 28, 2013
Rated 5 out of 5 by Mardell47 Looking for a restaurant
Unfortunately a lot of the restaurants I wanted to check out were closed.
Got a lot of exercise trying to find eateries and meeting rooms in the multilevel, four tower design.
September 6, 2012
Rated 5 out of 5 by Lori6 Well maintained hotel
The Bonaventure was a pleasant place to stay. It was clean and the staff was friendly and helpful. We have stayed there twice, and we will definitely stay there in the future.
November 22, 2012
Rated 5 out of 5 by Gigi I'll Be Back!
I had a very comfy, cozy stay at the Westin Bonaventure. The entire experience was first class! Thanks to the staff and management, I will be back!
June 12, 2013
Rated 5 out of 5 by Ginger2 Great staff!
Without exception, every single member of your staff that I interacted with exceeded my expectations in terms of helpfulness, courtesy and promptness of response. Good job!
August 7, 2012