Rated 3 out of 5 by Tael03 The bed sheets and pillows smelled
The bed sheets and pillows smelled of must and pee. It was hard to sleep as the smell was so foul and strong. It was sad because everything else was great.
August 22, 2014
Rated 3 out of 5 by Bloomington All Staffs are so busy
No one recognized that I am SPG member. I thought that I am not gold tier. So, the responses of all staffs were very late. Moreover, air conditioner in my room was out of order, which made me catch a cold. Of course, the manager compensated some amount of price.
August 19, 2014
Rated 5 out of 5 by NYGuests This hotel has a friendly and responsive staff
We booked a getaway package with the Westin - which included complimentary parking and breakfast at the Lakeside Bistro. This was a great deal, made better by the friendliness and responsiveness of the hotel staff. The bistro staff were incredibly friendly - and helped pack an impromptu breakfast to take back to the room one morning. The housekeeper noticed we were low on toothpaste (ours) and gave us extra tubes without us asking.
August 25, 2013
Rated 3 out of 5 by Pickerier Disappointed
This hotel was definitely not what I was expecting. Check in was fast and friendly. Got up to the room and was disappointed in how clean it was.. Or more like wasn't. First, the bathroom smelled like they hadn't cleaned it. It smelled of mold. Second , I noticed there was red stuff splashed on the wall that they didn't clean off from the previous guest. And I understand carpets get stained, but the stain on the floor looked as though they hadn't even tried to clean it. And after a night out, I returned to my room and the keys no longer worked on the room. Even security tried to use it and it didn't work. They had to let us in and bring a new key up- not what you want at 2am. I understand its downtown LA and it costs to park everywhere, but you would think they would discount the rate for hotel guests. It felt like I paid for a 4-star hotel and got a 3-star room.
August 11, 2013
Rated 1 out of 5 by Pat123 Hotel staff are unsuitable for hospitality Industrny
had reservation from Jul 29,12 to Aug 4,12.
Presented ourselves at check in reception at 12.30 PM when Credit card scanned etc -- room keys given to us only at 5.30 PM. I was due for a meeting at 4PM which I had to attend in street clothing,as I had no access to a room to change. Couple of attempts to get our reserved room met with abrasive retorts,combative comments from counter clerks.
Middle of the night we woke to loud bangs on the door - checking if some other guest's luggage has been to our room.
Rooms do not get cleaned till very late afternoon. Couple days we had to make our own bed.
We were expected to share one bag of tea between two of us.
All these we could handle with smile but not the treatment we were subjected to by
the supervisor in front of Cal Ballroom temp Check-in.
Every year for last 17 yrs we have been going to this hotel ,but never again.
August 8, 2012
Rated 4 out of 5 by JHO57 Very good property.
Great location for me. Friendly staff. Comfortable accommodations.
August 22, 2014
Rated 4 out of 5 by Yeppy12 Pretty good overall.
This hotel has a great location in downtown L.A. There are many restaurants and attractions that are within walking distance from the hotel. The complimentary bottles of water in the room are a NICE (and welcomed) touch. The food court in the hotel is AWFUL and should be replaced: the food is mediocre, the service is poor, the facilities look antiquated, and they inexplicably charge you for using plastic instead of cash.
March 25, 2012
Rated 4 out of 5 by mpcsiggy Almost good
The one problem with this hotel is that they charge for internet access in the rooms (both wireless *and* wired) - and it's very expensive.
Yes, there is free wifi in the lobby area, but charging for connectivity in your room is just a money grab.
Most modern hotels now recognize that charging for Internet access is like charging for water, so I shall not be using this hotel again whilst this policy is in place.
August 20, 2012
Rated 5 out of 5 by nette421 only one complant
on a king size bed I would love to see king size pillows not the tiny ones we had
August 21, 2014
Rated 3 out of 5 by Emptyk This hotel has history but it is a bit dated
I am a huge Westin fan but felt that this hotel suffers from the layout and building date. The staff and service do their best to make it a grand hotel.
I also wish there were more options of rooms since I was stuck right next the elevator.
August 18, 2014
Rated 5 out of 5 by chang4 great experience so far
Great location in downtown LA, the hotel is in an older building but all the rooms have been updated. Stayed in the tower suite which is pretty roomy and provided much needed space for me (have been on the road for months). There are many dinning options within the hotel and nearby. All the staff I have met are very friendly and accommodating. Will definitely come and stay again.
August 13, 2012
Rated 5 out of 5 by yum78 Classy Hotel
Great amenities in the heart of downtown LA
May 27, 2014
Rated 5 out of 5 by syed786 key account manager
This hotel has great features.
May 25, 2014
Rated 5 out of 5 by LAVI This hotel is really comfort
really comfortable beds and convenient traffic
May 13, 2014
Rated 5 out of 5 by Hyan This hotel is great on features and service
This hotel is great on features and service
May 12, 2014
Rated 5 out of 5 by pepe6949 It Has 1300 Rooms And We Felt In Our Room All By Ourselves
We had so much fun here. Everything was fantastic. The staff was of service, real service. We were so taken care of we felt that we were the only ones in the hotel. With 1300 rooms we thought that maybe no one else was here, except us. Thank you for an absolutely beautiful time in every shape and form.
February 20, 2013
Rated 4 out of 5 by AKAS Inconsistent Housekeeping
The housekeeping for this particular week was very inconsistent. The first day, she cleaned everything spotless and kept the room in excellent order. The next day, everything was subpar. There was a moment where I thought that housekeeping never came until I realized the bed was made!
March 11, 2013
Rated 1 out of 5 by temjeito Filthy/broken toilet, terrible Internet, slow response
I stayed here for four nights while on a business trip.
When I arrived, although the toilet paper rolls had been folded into the strange origami points that are supposed to indicate your bathroom has been cleaned, the toilet seat was FILTHY--covered in grime, dried urine, pub ic* hairs, and who knows what else. I called down immediately to ask for someone to come up and clean the toilet, and it took over an hour for someone to come up and do that.
*(I have to spell it this way, because the review system flags this word as "inappropriate language" -- apparently it is OK to leave them on my toilet seat, but not to say the word in a review)
The following day, the toilet would not flush. Again, it took over an hour for them to send an engineer to fix the toilet.
Throughout my stay, the Internet connection--which was essential to me for keeping in touch with the office--kept failing, and the "helpdesk" number they provided for Internet customer service just kept me on hold and never actually picked up.
June 16, 2012
Rated 5 out of 5 by Traains69 A 24th Anniversary to Remember
Had a hockey game in the afternoon so started thinking about what to do with the rest of the day & night. Usually stay Westin everywhere we can, but since we live in L.A. rarely get the chance to stay downtown. I remembered a girls weekend here a few years back, which was 5 star so we said lets stay and have dinner on top floor LA Prime. The waiter brought us a personalized desert for our anniversary. The whole evening & night was 5 Star. From reservations & concierge setting up dinner to our tower suite with comfort & lovely amenities. They promptly brought extra blankets for couch cuddling. The room was very quiet which is very important to us also. Also room service breakfast was delightful starting with the fast service & awesome gentleman who delivered it ( his name was Dow ) he was so polite & helpful. Would recommend to anyone who wants a special stay or just a nice place to stay for vacation in L.A. or business. Be sure to mention a special occasion and the staff goes out of their way to make it nicer.
April 9, 2013
Rated 5 out of 5 Short But Sweet
I checked in around 11pm and left the property around 3 am to catch a flight. However, given the chance I would move in. Great architecture. Great interior design. Very comfortable. Adequate services (probably very good... it was late for everyone).
April 27, 2013
Rated 4 out of 5 by ani2014 We love the hotel
The Bonaventure is one of our two favorite hotels in LA. In average, this time the service was pretty good, with a few exceptions. One suggestion would be to have more vegan food at the buffet, more tofu would be great too!
Anyway, we love the Bonaventure, and we are always looking forward to stay in it. Thanks for your consideration to this review!
August 11, 2014
Rated 5 out of 5 by ubtraveler1 Another Outstanding Experience!!
As always, the Bonaventure delivers on the promise of "Renewal"! My upgrade to a lovely suite was wonderful and every staff member is friendly and attentive. I almost consider it my home away from home and I look forward to every stay!
September 29, 2012
Rated 5 out of 5 by RaquelL Perfect
Everything was perfect - the room, the staff, the room service, the wake up call. My only complaint is that when I called to ask about parking alternatives, they did not mention the cheaper lot one block away.
December 3, 2012
Rated 5 out of 5 by Alandude Very nice veiws everywhere you go...
Great staff from the Valet ,fount desk and restaurants and bars, all was great service. We had to check out everything because this place was so cool. Our favorite was the rotating lounge on the 34th floor.
July 20, 2013
Rated 1 out of 5 by JimUSC78 Operational Defieciencies
I travel all over California and have never stayed at a hotel that was so out of touch with it's customers needs. Since there is limited space to write everything down I am going to paraphrase as best as possible.
1. Address doesn't correspond with where to register or valet park. 2. 20 minute wait to register. 3. Given a room that was never cleaned. 4. No contact number on room phone for front desk. 5. Placed on hold for five minutes trying to get room cleaned. 6. No instructions on how to check out or tv check out system. 7. No bill under door in the morning 8. Wrong amount on bill.
April 6, 2012
Rated 5 out of 5 by Cfergu6 Had a great experience
The hotel that my girlfriend and I stayed at was wonderful. Great service from the front desk and room service. The rooms were very clean and the valet parking was outstanding.
February 19, 2013
Rated 5 out of 5 by bruce1 Howell stay
Great room. We celebrated my daughters birthday with 3 of her friends and had a great stay. Our room was very clean and updated with a great view of the city. We will be back.
February 20, 2013
Rated 5 out of 5 by Kam26 2 Day Stay on business
I liked this hotel. It was clean, quiet and in a decent section of the city. The bonaventure brewing company located on the 4th floor was excellent.
December 16, 2012
Rated 2 out of 5 by Starwoodfan2202 Underwhelmed
I consider myself to be pretty reasonable, so by any means this is not a hate letter of the hotel. I have just come to expect much more out of the Westin than what I was treated with in LA. When I first arrived at the hotel, the employee checking me in had no idea as to whether I was an spg or not. I found this surprising as usually the employees recognize me right away. Additionally he said I would be receiving a king bedroom which I was delighted with. When I got to the room, not only were there 2 queens but it was one of the most awkward shaped rooms I have ever stayed in. Almost impossible to turn the tv to face the bed I had chosen to sleep on. It didn't take long to realize that I was also in a connected room. I could hear almost every word of the conversation that was being had in the room next to me. Furthermore in the morning I awoke to the loud noise of running water around 5 am. I have never been in a room where the water from the neighboring rooooms shower could be heard so loudly.
I was only staying for 1 night so I felt no need to express my disdain, however the experiencing was less than Ive come to expect from a Westin.
Thanks for taking the time to read this.
January 8, 2013
Rated 5 out of 5 by dm1244 Great Hotel
I love this hotel. I'm looking forward to my next visit to LA and I will be staying at The Westin.
July 31, 2012