Rated 2 out of 5 by NALC Needs some improvement
We checked into a room that was not cleaned up from prev customer. Bed was unmade, dirty towels in bathroom, milk carton in fridge. On the plus we were moved to another room. But that one the toilet wouldn't flush & our tub backed up every time we took a shower. Really disappointed in this hotel.
August 20, 2016
Rated 1 out of 5 by AlmostLifetimePlatinum Unfriendly to Starwood Members
Let me start off by noting that I have been a Platinum Member for 9 years and will be a Lifetime Platinum next year.
I do not often write reviews but compelled to do so for my recent experience here.
1. Check In - Platinum/Gold check-in line was the most unfriendly. I felt like I was disturbing the staff. She barely looked up and responded to my questions with one word responses. "Where's the elevator?" - no response, but a point of the finger.
2. Platinum Gift - this was pathetic. Literally, a small plate with one rotten apple, one bruised bananas and one strawberry that looked like it had been sitting out for at least 3 days. No card, no note, no nothing. I think they got it off the leftover dinner tray left by another guest in the hallway.
3. Platinum Breakfast - was toast and coffee; if you want anything more, you had to pay $6. Seriously? Is $6 worth it from your Platinum Members? I've never been asked to pay additional for the over-cooked buffet scrambled eggs in my life. As a matter of fact, some hotels will even special-make breakfast for Platinum Members.
4. Parking - you would think at $46/night, getting your car would be a little faster. Took on average 30 minutes, with the valet sticking his hand out for a tip.
5. Responsiveness - calling for extra shampoo was like asking them to donate their first born.
The kicker? I did respond to the after-stay email survey and actually did receive an, albeit standard, email. The hotel Manager stated that this is not indicative of his hotel and that he will be sending 5,000 points to my account "but may take 5 to 10 business days." Why would it take 5 to 10 business days, points are usually posted in one night. As soon as I read that, I said to myself - keep the lousy 5,000 points and let's just see if it ever happens.
Its been one month - no points, no nothing. Pretty indicative of how this hotel operates!
BTW - loud construction for the next year, TV didn't work, air conditioner doesn't respond.
August 17, 2016
Rated 4 out of 5 by Tampa53 Resolution of Issue
When i Checked in the room was not ready so i put my Luggage in storage including my back pack. Once we checked in about 3 hours later. My Back pack with wifes Jewelry, LapTop, iPad and other valuables was missed placed and found about 4 hours later after much stress and anxiety
I would like to commend the staff but especially Mr Chris Mathis Security Supervisor who resolved the issue in about 30 min.
August 3, 2016
Rated 5 out of 5 by Marpaq007 Attending A Conference
I was at the hotel for a two night stay. Driving in was a breeze. I used valet parking. The valet staff was great. They helped me unload all of my material that I needed to set up for the conference. The line at registration was long but it was quick. My room was very nice and clean with very comfortable pillows. I slept very well both nights. After Saturday's conference sessions Jorge the concierge set us up with reservations at LA Prime up in the 35th. Floor. Omg! The food and wine was fabulous. We dined off the LA Dine Week Menu. The restaurant staff was great. After dinner the valet placed all the conference material back in my car, and I didn't have to move a finger. Sunday morning I still had workshops to go to and check was at 12:00. Again, valet placed my luggage in my car, check out was a breeze. After the conference, it took valet about 10 minutes to bring out my car, there were over 100 people waiting. The entire valet staff was working hard and fast. My valet came with my car and he even placed a cold bottle of water in my cup holder. Who does that? Great experience I hope to go back soon!
August 1, 2016
Rated 1 out of 5 by Finn647 Needs renovation
I just called SPG and gave my review over the phone. I wanted to be sure to leave information on the site so SPG members would be aware that this hotel is old, needs renovation, A/C did not work properly, very tired property not worthy of a category 6 level by any means. I would say however the hotel manger did try to make up for it and SPG staff are as well. My recommendation is to book somewhere else .
July 29, 2016
Rated 3 out of 5 by kpbarbee Old Hotel, Bad Staff, Expensive Parking
I wish I could recommend the hotel, but I cant. Except in the F&B department, the other members of the hotel were not responsive. The facilities are old and the rooms are not comfortable nor large enough for relaxing The valet parking system is expensive and good luck getting and porter assistance down there.
July 10, 2016
Rated 5 out of 5 by ArifLuk Good Plat recognition, Suite uprgade and continental breakfast at the main restaruant
Last time I stayed there was the mid 90's. We were upgraded to Suite rooms. Breakfast was adequate. Staffs were friendly. Parking was rather expensive, ended parking on the street. Enjoyed the stay.
July 2, 2016
Rated 5 out of 5 by Lyn2016 Beyond expectation
Staffs were very helpful, and service express trace back the order for water and amenities soon after fast delivery by housekeeping.
Great location, and very nice lounge on the 35th floor with good city view.
It would be great if SPA can open on extended hours, as we missed chance to experience it due to late arrival.
Parking was too expensive considering that we only park for a few hours to stay overnight.
June 11, 2016