Rated 5 out of 5 by MsLucy7 This Hotel has helpful people, great amenities
I really enjoyed my stay. I was there a short couple of days and wished I could have stayed longer. Pretty rooms. Great gym that had everything I needed for my sport -goal focussed training. I really liked the pool and the weather (for this Canadian girl) was great! Your staff was always super helpful: microwave request and other quick questions I had. Thanks for making my LA trip memorable! Was cool they were filming a movie out in front on the street on the day I left.
May 14, 2013
Rated 5 out of 5 by Jan61 First Class
Hotel, services & staff were very accommodating & friendly! Location was convenient & close to all our destinations.
May 16, 2013
Rated 5 out of 5 by Vickie54 This hotel is big but, feels cozy and acessible!
I was in town from Texas to visit my grandkids. Originally, I rented a house in Silverlake. It turned out to be terrible. I left and booked a night at The Westin so I could think about my next move. It turns out this Westin has a few suites with 1.5 baths a king and a pull out sofa bed. The young lady that helped me secure the next two nights in one of these suites was very understanding. She was able to book me my 2 grandkids, my son and his wife all stayed in the room, no problem. The staff was very helpful. I especially want to give a big THANK YOU to the young lady, whose name I neglected to get, that checked us in on Friday morning, she helped me calm down from the bad situation I had with the poor house rental. I wanted to have a happy visit with the kids and I did. They loved the elavator.
May 1, 2013
Rated 5 out of 5 Amazing
Hotel room and accommodations were amazing. However, there was a cigarette burn in one of the comforters. Seeing as how I stayed in a non-smoking room, I didn't think that it was appropriate.
May 12, 2013
Rated 4 out of 5 by Mustafa Sleeping with the stars
When I booked this hotel I didn't know the history behind it. I just wanted a hotel in LA. I got a movie set. This hotel has been the set for so many movies. It felt nice being in the same place where some of the movies I liked were filmed. The staff is very friendly and they go out of their way to help. The one thing I didn't like is how they force you to use the valet parking to unload your bags. It is not the money issue but there should always be alternatives.
May 9, 2013
Rated 5 out of 5 by gwenniecats Favorite Hotel
The hotel suite and staff met/exceeded our expectations at every level. This is one of our favorite Westin Hotels. The chain is one of the best.
May 11, 2013
Rated 1 out of 5 by Tony Really Disappointing
I am a lawyer in both Shanghai and New York. Last Wednesday, since the prom of my girl friend's school was held in your hotel, I flew to LA and booked a room in your hotel.
As far as I know, Westin is the first 6-star-hotel in Shanghai. Like most Shanghainess, I believe Westin should be the top 3 or 5 hotel chain in this world. Every room in Westin should be extraordinarily good. However, the experience in downtown LA really disappointed me.
First, I have to say the building, the lobby and even the elevator are fantastic, which makes me so confident that Westin is the best. However, when I open the door, I am so surprised that all facilities and bath equipment looks just simple and ordinary.
It is just like an ordinary room in a motel in a small town. Maybe the only difference is that the room is bigger. However, with those simple recreation and furniture, the room looks even worse.
Second, since I am so tied that day, I am trying to sleep right after I arrive. However, the icemaker in the corridor really drives me crazy. The truth is that you can hear the sound of water flowing all night long. It just like that the water tank of the toilet breaks, the water in tank is keeping leaking with a great quantity. Since it is really late(about 1 Am), I don't want to repeck everything and change to another room. So I choose to stay, but I fall a sleep at around 4 AM.
To warp up, Neither my girl friend and I believes that we had such bad experience in Westin Hotel. I don't think a lot of Chinese will write down such a long review. We will do this only if we really really wants to complain. I wish this review may help you to improve your service, at least let you know that ice maker on 30th floor in the blue tower needs to be fixed.
May 12, 2013
Rated 3 out of 5 Disappointing
We chose this hotel because of it's downtown location and the brand of hotel. I was extremely disappointed with the size of the room, specifically the quality of the bathroom. The walls were paper thin and they had a party out by the pool until past 10pm that was so loud it sounded like it was in my room.
Internet was very expensive. Parking was very expensive. Almost no street parking.
the layout of the building was extremely inconvenient. felt like i was walking forever to get to my room
May 7, 2013