Rated 5 out of 5 by vicjua excelent personnel working at this hotel, the cleanliness is impeccable.
I spend two fabulous days at your hotel. Congrats on your staff, they were professional and very helpful. F&b it was by far one of my best meals I had in a while, the attention to details was very impressive.
May 26, 2015
Rated 3 out of 5 by Yolande55 Good features
Good features, however, I had. Problem at check out. When I arrived, the valet did not give any instructions about finding the lobby. Also I had a guest with me on a cane. We had to carry our baggage up 2 'escalators. This was very difficult with a disabled guest. No one asked if we needed help getting our bags to our room.
The air conditioner was directly over the head of the bed. Difficult to regulate the temp.
May 23, 2015
Rated 4 out of 5 by tjas No movies!!
All in all, I was impressed with our stay. We had a nice, well-appointed room and good service. However, I was very disappointed to discover that movies on demand were not offered. I have stayed at many Starwood properties and always enjoyed the movie selection. This was a disappointment which I hope is corrected in the near future.
May 20, 2015
Rated 5 out of 5 by JAmundson Left Feeling Renewed and NEED to Go back!
The property is beautiful, they have so much to offer, it felt as though we did not stay long enough to enjoy!! Definatly coming back!! Its ideal location and the friendly welcome and smooth check-in experiance with Noubia is refreshing. Travling can get tedious and it was nice to feel welcome and treated as though we had been there before! We would like to extend out sincere gratitude to Ms. Miller, Ms. Redford Ms. Crawford, N and Dan the young man that was there the evening shift for ensuring our stay would exceed expectations. It was rewarding for us to see and experiance, when a hiccup was encountered, it was quickly blurred by the amazing talent of the other individuals of the team members listed above. Did I mentioned the sleep was Heavenly?! Confortable, clean and just heavenly. Thank you to the wonderful team whom made out experiance one to remember and leaving us wanting to come back!
May 18, 2015
Rated 5 out of 5 by Janelaw23 Great Hotel, Great Staff, Great Surroundings, at an Affordable Price
This is my second stay at this Westin hotel, and I must say that I look forward to staying there anytime I am in Los Angeles. The beds are very comfortable, the linens are clean, and comfortable, the room is very clean, and the service is impeccable. The food is excellent; it is everything you expect. The overall service is exceptional. I had the opportunity to eat in the lounge and in the other restaurants on many occasions. I ate at LA Prime last year, and it was a tremendous experience. I wanted to try it out this time, but time did not permit. I have stayed at a number of luxury hotels, but I must say that one does not feel at home as one does at the Westin Bonaventure. Thank You Westin. See you again soon!
May 18, 2015
Rated 3 out of 5 by OneSteveOfMany I would still stay there for location convenience, but...
1) I had trouble with the lock on the door and had to call downstairs twice because they said they sent someone up to help and I waited in the hall for more than 10 minutes. The security guard finally shows up with a pretty annoyed look on his face and uses my card successfully, which makes me feel like an idiot. Then explains the reason. Turns out, there is a specific amount of time the card should be in the slot to open the door? Really? Not one second sooner, not one second longer? Pretty messed up, if you ask me, being that I have never had this problem before with a hotel room card key.
2) After 40 years of business travel, this stay taught me that beds can be too soft. Never thought I'd complain about that, but here we are.
3) The soda machine on my floor was empty and unplugged. One of the housekeepers mentioned it's been that way for a long time. Really? A hotel that size and you couldn't keep one in storage for when one breaks down. Having to go to another floor for a lousy soda isn't a total inconvenience, but it's an annoying little detail when there are four towers, the one machine in the center, no stairwell in site (If there was, I didn't see it.), and with a glass door, obviously intentionally emptied out and unplugged instead of fixed immediately.
4) I needed a receipt for my expense report. None was slipped under my door that morning as I'm used to. There was only one person working checkout in the commoner line, because I don't stay here enough to stand in the special line with the carpet and rope. The idiot in front of me was consuming so much time that they should have been asking the concierge their 20 questions and not the single clerk working check-in/checkout. The clerk finally looked at me and said that I could just drop off the key and would be emailed the receipt. It's been 3 weeks. No receipt. Now I'll have to call. Not really happy about having to do that.
The only reason that I still recommend this hotel is because it's convenient to many of the downtown offices and it was quiet and clean.
May 11, 2015
Rated 5 out of 5 by maiteteresa This hotel is excellent.
It was a great experience, makes you feel home.
May 6, 2015
Rated 1 out of 5 by KreativeV Inaccurate information
I checked out on the 2nd of May as that is what my company made the reservation and paid for. However, my card was charged until the 3rd. When I called, the manager on duty says he can't help me because what I am saying is contrary to what he sees on his computer. I referred him to his cameras, to see when I walked up to the front desk and when I walked out of Westin with my suitcase into my friend's car somewhere between 9 am and 10 am. The clerk I checked out with, told me I did not have any charges, I gave her the 2 key cards, yet now there is a $184 charge to my card. The fact that the manager says he cannot help me, blatantly told me he does not care,
May 6, 2015