Rated 2 out of 5 by TerriRoadWarrior eeeww that SMELL!
honestly i cannot get over the smell, i'm stuck here for a conference and there's no other hotels available within a reasonable distance. I love Westin's and it is my preferred starwood property for business travel. I"m platinum, so i'm accustomed to what a typical Westin experience is like and this is definitely not a good Westin! avoid at all costs...ESPECIALLY if you have reactive airway disease!
October 23, 2016
Rated 5 out of 5 by KIRIAN12 GREAT ARCHITECTURE, GOOD FRIENDLY SERVICE
LOVED THE ARCHITECTURE. SERVICE WAS VERY FRIENDLY. FOOD WAS EXCELLENT AT LOBBY BAR, LAKESIDE RESTAURANT AND ROOM SERVICE. LOCATION CONVENIENT TO WHERE I HAD TO BE. DEFINITELY WOULD RETURN.
October 21, 2016
Rated 1 out of 5 by rodman11 avoid at all cost
Very bad experience
Old / outdated hotel , small rooms, tired decor all around.,
Bad experience at checkin when I tried to change the room after getting a very small room that was looking into a parking and a construction site. I was told that the room was the best available and that i could be change to a room with worst view, so I asked if I could see the room before changing and I was told that the WESTIN HOTEL POLICY PROHIBITS TO SHOW THE ROOM , SO I ASKED IF I COULD GET THE ROOM AND IF I DID NOT LIKED IT, IF I COULD GET THE FIRST ROOM BACK, BUT I WAS TOLD THAT HOTEL POLICY ALSO PROHIBITS TO CHANGE BACK TO FIRST ROOM.
BAD HOTEL AND SERVICE ALL AROUND
EXCEPT VALET PARKING , THEY WERE GREAT
October 11, 2016
Rated 5 out of 5 by Verified Reviewer Concierge very helpful
Jorge was wonderful and very helpful. He gave great tips and supplied my boyfriend and I with all the maps and info about LA that we needed!
October 5, 2016
Rated 5 out of 5 by Tabjordan Great place to stay in La
The lobby is nice and inviting! I was assisted immediately with my check in by a very kind and pleasant staff member. The room was modern, clean, and comfortable. I would like to recognize Jorge at the concierge desk. He assisted us with a couple of things and was very helpful and professional! The location is great too! We are here for a convention at the Convention Center which is close by. Also, many great places to eat and shop are within walking distance.
September 23, 2016
Rated 3 out of 5 by MN2529 Something lacking
The wait at the front desk at check in and check out needed much attention. Needed another key at around 9 am and there was only 1 person workign at the front desk. I was in line and at least 5 other people and no one else came to help guests.
My room only contained plastic cups, very disappointing. Also, the coffee machine was very poor. The bathroom also did not contain any body wash, only bar soap. It is difficult to use bar soap with a wash cloth.
September 15, 2016
Rated 5 out of 5 by 1luckygirl This hotel has great features
When I first walked into my room, i was pleasantly surprised! The entire room was quite spacious which I loved, and oh the bathroom was awesome. I enjoyed my weekend stay.
September 12, 2016
Rated 5 out of 5 by Saraswati88 This hotel has everything you need!
I stayed in this hotel for more than 20 years and the special thing is that the hotel has lots of restaurants and shops inside the hotel and other things like gym etc so you don't have to go out of the hotel which is great when, like me, you stay in the hotel during av convocation and are too busy to go out a lot.
September 12, 2016