Rated 4 out of 5 by 365RoadWarrior I Keep Coming Back
Still my first choice in Downtown Los Angeles. Back of the envelope calculation, I've spent 700+ nights here. Always perfect? No. Solid and reliable? Yes. I'm always treated well, even by people who don't know how often I stay here. The remodeled rooms are a great improvement. Small "bummers": some fitness center equipment that needs attention; it works, but imperfectly.
Red tower elevators can be slow, especially in the evenings trying to get to 35th Floor. But some good "bonuses": three daily newspapers available and many suites at the property (frequent Platinum upgrades). Great location, if Downtown is where you need to be. But also good public transport links
March 19, 2015
Rated 5 out of 5 by Brad1000000 THE Westin--A true classic
This is a huge hotel on the north side of downtown, pretty much easy walking distance to anything you need if you have to be in the CBD. Parking on-site is expensive, but there are $10 to $15/night lots within a block or two--there's a nice one just south of the library.
Hotel staff is very professional but also very friendly. Platinum received upgrade to nice suite with great view, but there is no club lounge. Breakfast is a good option vs. points, and for $6 more you get a full breakfast buffet (but the free continental option is plenty). Restaurant staff was very helpful in explaining options. Pool is nice and is heated for year-round use.
I really like this hotel and will return next time I'm in LA.
March 21, 2015
Rated 3 out of 5 by Annie23 Needs better signage
I attended a conference here. At a luncheon costing $40 or more, we were served wet turkey wraps with two rock-hard strawberries and a strawberry parfait made with the same adamantine strawberries. No one at my table could eat this meal.
There need to be adequate signs for convention-goers to find the meeting rooms on the third floor.
The room was comfortable but I felt the bathroom was not really clean. I drew a bath the first night, and from the tub (which is too short, and I am only 5' 6") I could see mold under the rim of the toilet.
For those reasons and others (a lot of disappointments in this stay) I would not stay at this hotel again. I thought the staff were exceptional, however.
The fourth floor food court was deserted and depressing.
Overall, just not what I expected from Westin.
March 23, 2015
Rated 3 out of 5 by DisappointedMom212 ...somewhat disappointed....
I've stayed at the Westin quite a few years ago as part of my honeymoon trip. I loved it, it felt luxurious and relaxing. That's not the case this time....
We checked in late at night and the staff were very sweet and friendly. They made sure to put us in a one of the bigger rooms to accomedate for the two kids. I got to the room, and had trouble opening the door. The door seem to have been stuck to the frame. Once we were finally in the room, I found a course short black hair sticking out of a face towel that my son was about to use to wipe his face. Then I found two long strands of blond hair on the tissue cover box right over the tissues. I was completely grossed out.
I was offered a new room right away and they offered to comp our breafkast the next day. However, I had two hungry and crying kids, I also had to repack all the food and drag everyone to a new room. It really put a downer on my son's birthday vacation.
The rest of our stay at the hotel was pretty uneventful. The one thing that the Westin should be praised about is their staff. Everyone we met was friendly and helpful. However, the hotel itself could use much improvement. The rooms and bathroom themselves felt very dated. The multiple restaurants had very unappretizing food. The breakfast buffet was very good. They even have ethnic items to make people feel at home.
February 23, 2015
Rated 5 out of 5 by Lottery8 Unforgettable experience, a true pleasure
We felt the staff went above and beyond , from the front desk to our waiter and waitress at LA Prime; everyone!
We ate two nights in a row at LA Prime because we were so impressed.
The cuisine and facilities were impeccable and the service flawless.
The only one little thing was the muffins at Starbucks in the lobby were not fresh.
March 16, 2015
Rated 4 out of 5 by Sales007 Good Location, Confusing Hotel
This hotel is located right in downtown LA. Very convenient for work, financial district, shopping, and food.
You'll also notice that the hotel is very big. The negative about that is that the elevator took nearly 5 minutes to get to my floor. It's very risky if you're trying to make it, so think ahead.
The first time I went to this hotel, they upgraded me to a suite (awesome!). The 2nd time, just a normal room. No biggie - the normal room was comfortable.
The thing I didn't like about the hotel was that it is very confusing. There are 4 colored pillars/elevators to your room. It gets confusing at some times, and it takes time to get to your room.
Overall, the hotel seems a bit dated, but the rooms are clean. The food restaurants are very open and visible by everybody. There's a lounge downstairs that becomes loud during the weekends, so be cautioned if you're with kids.
I'd stay here again for business.
February 26, 2015
Rated 5 out of 5 by emmet67 I enjoyed my stay
Everything about the room and accommodations was great. My only problem was with the valet parking. The attendant did not know that the valet parking was already "comped", and he had to call the front desk to verify, and it took an extra 15 minutes to get our car,
March 9, 2015
Rated 5 out of 5 by Robin1383 Service has improved dramatically!
I'm not sure what has changed recently - whether the "Guest Services Manager & Westin Experience Specialist" team is new, or if I've just stayed here enough to earn their time, but my last several stays have been great. I've received the rooms I've requested, the extra amenities, and one week I even received a welcome gift. A very nice change! I stay here 3 nights/week and it's become my home away from home.
March 6, 2015