Rated 5 out of 5 by tara71 great hotel
I enjoyed my stay, lots of ammenities and great service.
July 25, 2014
Rated 5 out of 5 by DukeMike Outstanding in every way
We have enjoyed this spectacular facility for more than 40 years.
It is exceptionally well run and delivers outstanding facilities at every level.
We especially enjoy winding down after the day's work in the revolving cocktail lounge on floor 34.
June 23, 2014
Rated 5 out of 5 by LC07 Great Stay
Great location in Downtown LA. Staff very attentive and courteous.
July 22, 2014
Rated 5 out of 5 by oregno GREAT HOTEL!!!!!!!
I Liked the Hotel Lobby and the elevators were awesome the rooms are great.
July 21, 2014
Rated 5 out of 5 by FigNewt Very comfortable!
Loved the bed most of all. The views from the room were great. Wish I had more time there!
July 19, 2014
Rated 5 out of 5 by rc616 Staff Was Great
Super friendly staff. Made me feel right at home
July 22, 2014
Rated 5 out of 5 by pepe6949 It Has 1300 Rooms And We Felt In Our Room All By Ourselves
We had so much fun here. Everything was fantastic. The staff was of service, real service. We were so taken care of we felt that we were the only ones in the hotel. With 1300 rooms we thought that maybe no one else was here, except us. Thank you for an absolutely beautiful time in every shape and form.
February 20, 2013
Rated 5 out of 5 by Burke81 RDRM
This hotel was fantastic. The staff went above and beyond to ensure that every need/want was met. The room was spacious and comfortable.
June 26, 2014
Rated 4 out of 5 by AKAS Inconsistent Housekeeping
The housekeeping for this particular week was very inconsistent. The first day, she cleaned everything spotless and kept the room in excellent order. The next day, everything was subpar. There was a moment where I thought that housekeeping never came until I realized the bed was made!
March 11, 2013
Rated 1 out of 5 by temjeito Filthy/broken toilet, terrible Internet, slow response
I stayed here for four nights while on a business trip.
When I arrived, although the toilet paper rolls had been folded into the strange origami points that are supposed to indicate your bathroom has been cleaned, the toilet seat was FILTHY--covered in grime, dried urine, pub ic* hairs, and who knows what else. I called down immediately to ask for someone to come up and clean the toilet, and it took over an hour for someone to come up and do that.
*(I have to spell it this way, because the review system flags this word as "inappropriate language" -- apparently it is OK to leave them on my toilet seat, but not to say the word in a review)
The following day, the toilet would not flush. Again, it took over an hour for them to send an engineer to fix the toilet.
Throughout my stay, the Internet connection--which was essential to me for keeping in touch with the office--kept failing, and the "helpdesk" number they provided for Internet customer service just kept me on hold and never actually picked up.
June 16, 2012
Rated 5 out of 5 by cdavey Fantastic Stay!
I loved the hotel and the location, very convenient! The hotel was very clean and well taken care of!
June 25, 2014
Rated 5 out of 5 by Traains69 A 24th Anniversary to Remember
Had a hockey game in the afternoon so started thinking about what to do with the rest of the day & night. Usually stay Westin everywhere we can, but since we live in L.A. rarely get the chance to stay downtown. I remembered a girls weekend here a few years back, which was 5 star so we said lets stay and have dinner on top floor LA Prime. The waiter brought us a personalized desert for our anniversary. The whole evening & night was 5 Star. From reservations & concierge setting up dinner to our tower suite with comfort & lovely amenities. They promptly brought extra blankets for couch cuddling. The room was very quiet which is very important to us also. Also room service breakfast was delightful starting with the fast service & awesome gentleman who delivered it ( his name was Dow ) he was so polite & helpful. Would recommend to anyone who wants a special stay or just a nice place to stay for vacation in L.A. or business. Be sure to mention a special occasion and the staff goes out of their way to make it nicer.
April 9, 2013
Rated 5 out of 5 Short But Sweet
I checked in around 11pm and left the property around 3 am to catch a flight. However, given the chance I would move in. Great architecture. Great interior design. Very comfortable. Adequate services (probably very good... it was late for everyone).
April 27, 2013
Rated 5 out of 5 by LO2013 Great Place to stay in downtown LA
Enjoyed my stay at the Westin Bonaventure. Clean hotel and comfortable beds.
June 24, 2014
Rated 5 out of 5 by ubtraveler1 Another Outstanding Experience!!
As always, the Bonaventure delivers on the promise of "Renewal"! My upgrade to a lovely suite was wonderful and every staff member is friendly and attentive. I almost consider it my home away from home and I look forward to every stay!
September 29, 2012
Rated 5 out of 5 by RaquelL Perfect
Everything was perfect - the room, the staff, the room service, the wake up call. My only complaint is that when I called to ask about parking alternatives, they did not mention the cheaper lot one block away.
December 3, 2012
Rated 5 out of 5 by Alandude Very nice veiws everywhere you go...
Great staff from the Valet ,fount desk and restaurants and bars, all was great service. We had to check out everything because this place was so cool. Our favorite was the rotating lounge on the 34th floor.
July 20, 2013
Rated 1 out of 5 by JimUSC78 Operational Defieciencies
I travel all over California and have never stayed at a hotel that was so out of touch with it's customers needs. Since there is limited space to write everything down I am going to paraphrase as best as possible.
1. Address doesn't correspond with where to register or valet park. 2. 20 minute wait to register. 3. Given a room that was never cleaned. 4. No contact number on room phone for front desk. 5. Placed on hold for five minutes trying to get room cleaned. 6. No instructions on how to check out or tv check out system. 7. No bill under door in the morning 8. Wrong amount on bill.
April 6, 2012
Rated 5 out of 5 by Cfergu6 Had a great experience
The hotel that my girlfriend and I stayed at was wonderful. Great service from the front desk and room service. The rooms were very clean and the valet parking was outstanding.
February 19, 2013
Rated 5 out of 5 by bruce1 Howell stay
Great room. We celebrated my daughters birthday with 3 of her friends and had a great stay. Our room was very clean and updated with a great view of the city. We will be back.
February 20, 2013
Rated 5 out of 5 by yum78 Classy Hotel
Great amenities in the heart of downtown LA
May 27, 2014
Rated 5 out of 5 by syed786 key account manager
This hotel has great features.
May 25, 2014
Rated 5 out of 5 by Kam26 2 Day Stay on business
I liked this hotel. It was clean, quiet and in a decent section of the city. The bonaventure brewing company located on the 4th floor was excellent.
December 16, 2012
Rated 5 out of 5 by LAVI This hotel is really comfort
really comfortable beds and convenient traffic
May 13, 2014
Rated 5 out of 5 by Hyan This hotel is great on features and service
This hotel is great on features and service
May 12, 2014
Rated 2 out of 5 by Starwoodfan2202 Underwhelmed
I consider myself to be pretty reasonable, so by any means this is not a hate letter of the hotel. I have just come to expect much more out of the Westin than what I was treated with in LA. When I first arrived at the hotel, the employee checking me in had no idea as to whether I was an spg or not. I found this surprising as usually the employees recognize me right away. Additionally he said I would be receiving a king bedroom which I was delighted with. When I got to the room, not only were there 2 queens but it was one of the most awkward shaped rooms I have ever stayed in. Almost impossible to turn the tv to face the bed I had chosen to sleep on. It didn't take long to realize that I was also in a connected room. I could hear almost every word of the conversation that was being had in the room next to me. Furthermore in the morning I awoke to the loud noise of running water around 5 am. I have never been in a room where the water from the neighboring rooooms shower could be heard so loudly.
I was only staying for 1 night so I felt no need to express my disdain, however the experiencing was less than Ive come to expect from a Westin.
Thanks for taking the time to read this.
January 8, 2013
Rated 5 out of 5 by dm1244 Great Hotel
I love this hotel. I'm looking forward to my next visit to LA and I will be staying at The Westin.
July 31, 2012
Rated 2 out of 5 by MadTraveler Chaos & Confusion
I was invited by a third party to stay at this property to make an appearance at their event at the Nokia Theatre. There was a mix-up with my reservation and despite my confirmation # and dates from the group who coordinated everything, the front desk agent was confused and frustrated and ultimately retreated to a back room for 15 minutes seeking answers to the issue. The overall check-in process lasted 40 minutes (6:30 pm to 7:10pm PT to be exact.) Then she couldn’t get the credit card swipe to work, so in an effort to not be any later for my appearance just put cash on the room so that I could get checked in. Because of the confusion, she offered to comp my parking for the stay. On Sunday morning when I checked out, the comped parking was not indicated. A manager had to come to the front desk, review the scenario and explained to me a long story about group reservations and how it can be complicated as a way to justify their poor customer service that weekend. As a hotel property that has shot countless movies and are supposed to be accustomed to hosting larger parties and conferences, I was shocked by how bad things turned out. I’d never stay here again based on this complicated experience.
November 4, 2013
Rated 5 out of 5 by Freedy Great place to stay in downtown LA.
Excellent staff, great rooms, super location.
October 22, 2013
Rated 2 out of 5 by Michael16331 An Aging Facility
I wanted to like this hotel as I typically have a good experience with Westin but I couldn't. Immediately after checking in, the disappointment began.
The lobby design with the four towers is confusing and maze like. After the front desk, the chances of encountering helpful staff is slim to none.
Once up to the room, the confusion continues. The guest floors are tired and worn out. The linens look yellowed and not fresh. Everything is cramped.
To add insult to injury, the internet experience is appalling and in reviewing my folio, I see I was double charged for internet.
Experience in the bar was also disappointing with very slow, unwelcoming service.
This is not a hotel to which I would willingly return. Checkout was almost a nightmare. I've never experienced a line to checkout that was so long. I would have liked the opportunity to dispute my internet charges but that wasn't possible because I never made it to the check out desk. Luckily, the concierge helped me to leave and for that, I am thankful.
But then that brought me to getting a cab at the door. Your kind and service-oriented staff ordered me to three locations to wait in three different lines. I felt like cattle. I didn't like that at all and that isn't the Westin I know.
June 22, 2013