Rated 3 out of 5 by Terry1962 Housekeeping ruined it
Nice facility, comfortable bed, but the housekeeping staff tainted it all. We had two rooms. On entering one, there was a plastic wrapper on the floor. In the other, a long black hair in the sink. The next day the shampoo and wash had not been replenished so there was none for the shower. The ironing board was left up, and the leftover glass of melted ice and Coke was still on the desk. MAYBE the staff is ordered not to disturb dirty dishes or the ironing board because some people like to find them in the same place when they return (?) but why not give more shampoo?
January 16, 2015
Rated 3 out of 5 by dja852 Needs some improvement, no Make a Green Choice
My stay was reasonably comfortable. Very typical Westin. Main gripes:
- Elevators at time are busy and due to the layout of the building are inefficient
- This hotel does NOT participate in the 'Make a Green Choice' programme which allows you to opt-out of housekeeping service in exchange for Starpoints or F&B credit.
- A used towel from prior guest was left on the bedside table
January 19, 2015
Rated 4 out of 5 by jfmaryland Buiness Travel
Hotel served its purpose. Dated decor but comfortable and really convenient if doing any work downtown.
January 20, 2015
Rated 4 out of 5 by todd111 folio consistently not emailed as promised
at check in I am told my folio will be emailed to me, however, more often than not, it is not sent. This is an issue as I need to provide this to submit my business expenses AND a hardcopy is not provided to me in my room
January 13, 2015
Rated 2 out of 5 by Becky054 Should be a Sheraton
Breakfast was really overpriced and just OK. The rooms were very dry and waters in the gift shop were $5 each. Room was kind of run down, although the bathroom was upgraded. The bathroom shower is a rainfall shower head which I don't like. There's a fountain running a circle around the lobby, so you have to take a long route to get places. Parking is super expensive and the self park option is across the street from the hotel and still $25/night. This hotel should be a Sheraton, not Westin.
January 6, 2015
Rated 4 out of 5 by Emyat Mrs.
The room we had was kept clean, easy access to food. Breakfast food was my favorite, there was a lot of choices and delicious. The location is excellent, close to shopping, airport and other stuff that will keep you busy.
January 8, 2015
Rated 2 out of 5 by Godux22 Extremely disappointing
For the amount of $ you spend at this hotel, we expected much, much more. Just terrible.
-Restaurant was freezing and even after they said they were working on it, it never changed. We were cold the entire meal.
-Food was very mediocre both in restaurant and room service.
-The ice maker on the floor didn't work and when I asked for some to be brought up, they forgot and I had to ask again an hour later.
-Valet didn't take my key and once they realized it a few hours later, they were supposed to meet me in the lobby to get them and never showed up.
-Mirror light in the room did not work
-TV coverage did not include CNN, seriously?!!
-Wifi was extremely expensive. Most hotels offer it free now and especially at room rates like this, they should.
-Hold time for information for every department was extremely slow and not very helpful
January 2, 2015
Rated 2 out of 5 by fredmac Lots Less than Expected
I don't usually stay at places this nice, can't afford it. Thought I would treat myself. The agent at check-in was pleasant and helpful. Pretty much downhill from there. The bell hop could not tell me there was a computer available for me to check in to my flight without having to get into the business center. I had to find that myself. There were dozens of empty shops/restaurants. Subway was open, but not much else. Agent at check out was robotic. I could not find one reason why staying at the Bonaventure should be so expensive.
December 30, 2014