Rated 5 out of 5 by anniv10year Amazing Stay
From the moment we arrived to the moment we left every staff member was very nice, they all met our needs perfectly and helped us out if we needed it. The hotel is gorgeous, the rooms were outstanding. The bar on the 34th floor was amazing, drinks, food and staff were all outstanding. I would definitely stay here again.
September 16, 2013
Rated 3 out of 5 by Cystine A good stay
I am staying here for the week for a computer convention, and was surprised that all the outlets were full and left nowhere for me to plug in and charge my cell phone, tablet and laptop. The staff was accomodating when asked. I also flew in from the east coast late and was surprised at the limited late night dining options.
May 6, 2013
Rated 5 out of 5 by Karen Went above and beyond!
I had an issue with the Super Shuutle, which has nothing to do with The Westin, however, the bellhop and manager helped me resolve the issue, get me settled in and later in my stay remembered the incident and when they saw me check in with me. Wow! I wish I had their names to give (young woman and tall man). Thank you!!!
January 30, 2013
Rated 4 out of 5 by mewmewmew Sincere Staff
The Bonaventure is a classic hotel that's still beautiful despite her years....I only wished I could open the windows to the room to get more fresh air but otherwise, the room was nice, the hotel is kept immaculate, and the staff, all the staff I encountered were nice, sincere, and had a beautiful smile on their faces.
July 23, 2013
Rated 5 out of 5 by Cliffcal1 Very Nice
Beautiful hotel, with helpful staff, and great service. My room was next to the hallway to the elevator, and it was totally silent at night. It's not just a place to stay. Very cosmopolitan, interesting shops and decor, and a good selection of bars, pubs, and food service. I'll stay here for future trips to Los Angeles.
December 16, 2012
Rated 5 out of 5 by Russo86 Amazing hotel and staff!
As soon as I got to the front desk Joshua gave me an exceptional guest service he was very kind and proffesional and made my checking and experience at this hotel an amazing. I can't wait to go back to L.A and when I do, there is no doubt this will he my number one hotel option. Thank you Joshua hope to see you soon.
May 28, 2013
Rated 4 out of 5 by hotelfreak early call
The hotel was great for the location and nearby accessible places, BUT at 6:45am, the housekeeping personnel cleaned the room next to me with a VERY loud vaccum and banging on the side door. As well as the hallway... it was a Sunday and I wanted to sleep in, but because it was so loud, I couldn't so it ruined my day!
May 9, 2012
Rated 3 out of 5 by John15 TV and Bed not so heavenly
We have had many nice stays in the past but this last visit was not so heavenly. Throughout our stay the TV kept either going to a blue screen or the picture would freeze for many seconds at a time. The error stated "Lost or Weak Signal".
Also, the bed was squeaking with each move and the mattress was uncomfortable.
January 6, 2013
Rated 3 out of 5 by RAPG77 SMALL ROOMS
WE REQUESTED A EARLY CHECKING WE ARRIVED AT 12:00 PM AND HAD TO WAIT TILL 3:00 PM, WE LOST 2 MEETING BECAUSE THAT. THE ROOMS WERE ABOUT 100 SF. I AM 6'3" SO MY FEET WERE HANGING OUT OF THE BED I COULD NOT SLEEP, THE BATHROOM DOOR WOULD HIT THE DOOR WAY HALL, AND THE ELEVATOR WAS JUST NEXT TO THE WINDOW OF THE ROOM.
July 23, 2012
Rated 5 out of 5 by Taz76 Great Stay
I was attending a Convention at the LA Convention Center. The hotel was in a great location within walking distance to many local area restaurants and bars. Convention center was a short $5 ride. I will definitely stay there and highly recommend this hotel. The staff was great and the rooms were very comfortable.
May 17, 2013
Rated 5 out of 5 by Mike Great Hotel
The only issue we had was the inability to monitor our daily and final bill on the TV. It seems there is no way to see a bill without standing in line for one at the registration desk. We called on Friday evening and requested one, and were told one would be brought up to our room (2867) but that never happened.
February 17, 2013
Rated 4 out of 5 by kpkp Good downtown hotel
Good downtown location that met my needs. The rooms aren't that big, but the are comfortable. I could hear the person in the next room though (connecting door). I have stayed at this hotel several times and have not yet received an upgrade with my SPG status.
December 12, 2013
Rated 4 out of 5 by chichi skip Bona Vista Lounge
In the past it was great, but the new menu food was awful! We should have sent it back. A dried-out, over-cooked fried chicken sandwich on a dry oversized bun--solo for 14$. No chips, fries or a sprig of parsley! I had a hambuger-ordered medium-came overdone- no onions, a few soggy fries...16$
October 28, 2013
Rated 4 out of 5 by DanniCupcake Beautiful hotel-few gripes.
This hotel was very pretty inside, very lush decor. The room was very clean, and spacious. The staff was friendly, and accommodating as we requested to have rooms next to one another.
However, the TV did not work. The beds/pillows were not as comfortable as I was expecting...and parking was a little steep.
December 20, 2012
Rated 3 out of 5 by Thepipe20 Smoking room
Good morning the main problem I had with the Westin on my stay was the room smelled like someone was smoking in it.. The bedroom was fine but I could not enjoy or relax in the living room due to Cigarette smoke. I did inform the front desk of my problem but no results came of that..
Thank you Mr. Griffin
July 14, 2013
Rated 1 out of 5 by MerchantMandy Worst Hotel experience EVER
This was a week hotel stay with work peers and it was a comedy of errors - booked two beds - got one. Called to change and was switched about half an hour later - to another room with one bed. Then was put on hold for almost 20 minutes with front desk. And Valet "lost" my car. Won't be coming back.
September 23, 2013
Rated 5 out of 5 by LAMarathon1953 LA Marathon Hotel
Excellent location for the start. The shuttle was just a few steps away both ways. Very comfortable and the nachos sold in the brewery are a must! Only thing I was disapointed that the Laker channel was not available in the room-otherwise a great experience. Oh wait the parking 40/night is rather pricey!
March 19, 2013
Rated 4 out of 5 by saybrookfan One area to improve
The reason the hotel didn't get the highest rating is b/c they advertise they are "green" and leave notes in the rooms about reusing your towels. Every day the housekeeper replaced my towels. Either stop putting the notes in the rooms or make sure the staff is trained to respect the guest's wishes.
September 12, 2013
Rated 5 out of 5 by MMBLA Great Downtown Hotel
Appreciate the great staff that handled a last minute accommodation emergency.
Beautiful clean hotel in the heart of downtown.
January 22, 2014
Rated 4 out of 5 by Aussieswiss The hotel met my expectations
Staff were courteous and custom oriented. The only real issue I had was not being allowed to utilise the baggage storage area when I got a late package during my checkout to privately open my bags and pack away the goods that i had received. I was made to do that in the lobby which left a bad ifeelijg.
January 25, 2013
Rated 5 out of 5 by Matt42 Stylish hotel
Very chic hotel with beautiful and relaxing lobby/atrium level with cool water fountains, high ceilings and raised circular central bar area that is very modern. Friendly hotel staff from the front desk to the valet. Historic hotel that has been the setting for many movies. Westin has done it again!
July 17, 2012
Rated 5 out of 5 by PalAl Awesome hotel
My wife and I stayed here during the ACN International event and we were feted to a kind and caring staff and wonderful accommodations. The staff really knows how to take care of a large crowd. Westin is always our first choice and the bed is the closest we can come to our select comfort back home.
May 23, 2012
Rated 4 out of 5 by Mommy0212 Lovely place to stay
The rooms at the hotel were very nice. We were on the 29th floor and the view was spectacular. The gentleman who helped us at the reception desk helped to find us a wonderful room so we would enjoy our weekend stay. I want to thank everyone for their great hospitality and wonderful service!!!!!!!
February 26, 2013
Rated 4 out of 5 by Dreamworks Nice Hotel in Downtown
This hotel is an icon in LA. It's been seen in many movies, mostly because of its unique elevators which are on the outside of the building. The hotel though is in downtown, which means that there's not much around in the evening for food or culture. I'll stay here again.
Great fitness center.
April 24, 2012
Rated 5 out of 5 by Dustin The hotel has great facility
The location is excellent, very convenient to access main public transportation and highway. Hotel stuff is very professional, fitness and pool facility are great. Only a little bit dissatisfaction is lack of high quality restaurants in the hotel though there are a lot of options at food court
January 14, 2013
Rated 5 out of 5 by gwoman almost perfect
I loved this hotel until almost the last day of my 4 day stay. On Thursday morning I had to take a cold shower due to a water leak on the 24th floor. The day of my departure I wanted room service breakfast and no one picked up my ticket hanging outside the door so I did not receive breakfast.
October 15, 2012
Rated 4 out of 5 by Karen Checking in was not up to par
I have come to this hotel for the past three years. I like this location a lot, but this time when checking inI felt as though I was a bother. The person at the front desk was less than welcoming. She appeared annoyed with my requests. This was far below the expiation I have for this hotel.
June 3, 2013
Rated 5 out of 5 by bak8 This hotel has unique features
Unique four podded structure of the hotel
Floors can be reached from any of the pods
Has a beautiful patio with pool & garden area
A number of restaurants on the Premises
Also, close to shopping & fine dining closeby
within walking distance
Have stayed here for the last 10 years!!
August 11, 2013
Rated 4 out of 5 by MickeyDon Westin Bonaventure rose Bowl Trip
The hotel is very nice, good location to downtown, the facilities is very clean and the staff very helpful. the room is very tight with twin double beds but everything else is very nice.
January 3, 2014
Rated 5 out of 5 by Lynx05 Quick Check-in, Knowledgeable staff
I was in town early and there was no issue getting me into a room asap. I even received a platinum upgrade which only sweetened the deal. Since I was new to the area, the young woman checking me in gave me succinct instructions and a map that got me to my work site in 5 minutes.
February 25, 2013