Rated 3 out of 5 by Mowong429 Overall, this hotel needs improvement
The location of this hotel is great - it is right in the middle of downtown LA. It is conveiniently located next to the metro and buses. The evening staff upon check in was not too friendly - I arrived late to find out that the room I originally booked (King size bed) was fully booked. The concerige quickly just booked the 2 queens as there were no other rooms to book. I understood that there was no more availability but i felt like the whole situation was rushed. Once I checked into the room - I noticed that in the tub there were some hairs at the bottom of the tub. That was not very appeasing. Secondly, one of the two beds had sheets with black markings. These were white sheets- I believe that whoever was cleaning it should of taken notice of it. Needless to say I did not sleep in that bed and the sheets remained for the 2 nights I was at the hotel. Additionally, in the bed there were a few hairs on the other side of the bed. There should be inspections of bedding. When I checked out - I had mentioned these items that were presented in the review and the morning staff was much more accomodating and friendly to me. Overall, I felt that this was subpar for being a category 4 SPG hotel.
December 18, 2013
Rated 3 out of 5 by Cornell Meh
Unfortunately, I had a cold shower the first day and tepid showers every day after. Also, the hotel is confusing for conference attendees.
January 21, 2013
Rated 5 out of 5 by Jquintero I Love this Hotel
Thank you for the great service, everything was great.... Special thank you to the housekeeping team, room was clean and very comfortable.
January 17, 2013
Rated 5 out of 5 by SantiagoSC Best Hotel in LA
My girlfriend and I love this hotel! We found everything we wanted in here, best service, great food, beautiful view, and verything else.
May 8, 2012
Rated 5 out of 5 by Canga This hotel is a great host to large conventions
Our expectations were exceeded in all categories of checkin; room; staff and facilities. Would recommend to anyone needing to stay in LA.
August 26, 2012
Rated 1 out of 5 by spgpltnm falling apart
extremely worn out tiny rooms.
delipidated infrastructure and depressing lobby. terrible restaurants. gut it or major renovation in order
February 13, 2013
Rated 5 out of 5 by Neopolitan The absolute best for a moderate budget!
Room was great, floor to ceiling windows were awesome. Staff was very kind and accomodating. Many choices for food and drink. Excellent!
February 14, 2013
Rated 5 out of 5 by Chris46 Very nice hotel
The guest experience was very nice and comfortable. The only complaint is the location of the thermostat in the room. A little awkward.
May 18, 2013
Rated 5 out of 5 by weekendfun2013 really nice hotel
My husband and I had a really good time here...everyone was so friendly and very helpful...would definitely come back again...
October 14, 2013
Rated 5 out of 5 by CompaCaneloJCR This hotel awesome
Pretty nice place to stay everything is close by the best thing in LA ... Pretty relaxing place great food ... JCR "Compa Canelo"
August 26, 2013
Rated 4 out of 5 by LAtraveler76 Huge hotel with nice location
If you need to stay downtown LA for business this is by far the easiest hotel to stay. Centrally located with a very helpful staff.
May 24, 2013
Rated 5 out of 5 by Carvill GREAT
For all the years I've lived in Los Angeles, I had never even been in this hotel - it is gorgeous and the personnel were excellent.
October 24, 2012
Rated 5 out of 5 by ben100 Staff are outstanding
No matter what you need they come quickly, effortlessly and with a smile on their face. The staff are happy to be of assistance.
August 19, 2013
Rated 3 out of 5 by SPGTraveler2013 Downtown Hub
This hotel is centrally located, lots close by and a great lounge. Rooms are cozy, but who spends that much time in them anyways.
December 13, 2012
Rated 5 out of 5 by Queen1 Amazing place to stay at
Great location, hotel personal very helpfull! Amazing place to stay either for business or pleasure.... Recommend this highly...
November 28, 2012
Rated 5 out of 5 by CaliforniaTraveler Great Location and Service
Exellent location in the financial district. Service meets all expectations for a Weston. Multiple restaurants and bars. Nice.
December 10, 2012
Rated 5 out of 5 by NancyO The nicest staff!
Beautiful hotel in a great part of downtown LA.
Starwood members are treated so nice and prompt - or maybe that is everyone!
October 31, 2012
Rated 2 out of 5 by sumi26 The hotel is expensive
I dont enjoy staying with this hotel. Location for vacation is bad. Parking is not free. No SPG benefits. Lousy Breakfast.
March 31, 2013
Rated 4 out of 5 by texan33 Good Hotel
We stayed here for a convention. It was a nice hotel. We had a few problems during our stay but overall a good experience
March 21, 2013
Rated 4 out of 5 by CB1990 Bonaventure works
This is a good hotel to use when LA. You are close to many different things. They have lots of options within the hotel.
May 17, 2013
Rated 4 out of 5 by Sharden Big hotel!
Stayed here while attending a convention at the LA Convention Center. Nice hotel, somewhat dated, but in good condition.
May 23, 2013
Rated 5 out of 5 by Beverly The Boneventure Hotel
We love to stay and work at the Westin in LA. Always love the rooms and the staff. One of our favorite hotel to stay at.
January 21, 2013
Rated 4 out of 5 by Archimom Great place to stay if you/re doing business downtown
My stay was very comfortable with all of business amenities.
I did not have time to take part in the spa or pool.
September 22, 2013
Rated 3 out of 5 by Harry52 One poor feature
I was surrised that you could see into guest rooms from the elevators and from other rooms. This made me uncomfortable.
March 4, 2013
Rated 5 out of 5 by dereks very nice
Very nice hotel
Would stay there again
January 9, 2014
Rated 5 out of 5 by Sammo Room comfort
The hotel lobby is rather cavernous, however, the guest rooms balance scale with comfort and great views of the city.
October 26, 2012
Rated 5 out of 5 by Jan61 First Class
Hotel, services & staff were very accommodating & friendly! Location was convenient & close to all our destinations.
May 16, 2013
Rated 5 out of 5 by RudeyPunk Was just about the nicest Hotel stay ever
I don't travel much. However, this stay must have been my finest stay anywhere at any time. The staff was fantastic.
August 13, 2012
Rated 5 out of 5 by TWDLPO Great Experience
Thank you for everything.
January 13, 2014
Rated 5 out of 5 by Salsa01 This hotel addresses guest needs and takes action
This hotel's staff took action to meet guest needs that displayed thinking of customer service outside the box.
May 27, 2013