Rated 3 out of 5 by MN2529 Something lacking
The wait at the front desk at check in and check out needed much attention. Needed another key at around 9 am and there was only 1 person workign at the front desk. I was in line and at least 5 other people and no one else came to help guests.
My room only contained plastic cups, very disappointing. Also, the coffee machine was very poor. The bathroom also did not contain any body wash, only bar soap. It is difficult to use bar soap with a wash cloth.
September 15, 2016
Rated 5 out of 5 by 1luckygirl This hotel has great features
When I first walked into my room, i was pleasantly surprised! The entire room was quite spacious which I loved, and oh the bathroom was awesome. I enjoyed my weekend stay.
September 12, 2016
Rated 5 out of 5 by Saraswati88 This hotel has everything you need!
I stayed in this hotel for more than 20 years and the special thing is that the hotel has lots of restaurants and shops inside the hotel and other things like gym etc so you don't have to go out of the hotel which is great when, like me, you stay in the hotel during av convocation and are too busy to go out a lot.
September 12, 2016
Rated 5 out of 5 by CBCA Every Need Met!
I am a Lifetime Platinum Starwood Member. I want to first acknowledge Mr. Reyes for his professionalism and unsurpassed level of customer service. After a long and exhausting trip from Atlanta to Los Angeles, Mr. Reyes ensured that my every need was met. Mr. Reyes is the personification of a model employee and he is a credit to your company.
I also want to acknowledge Mr. Fernandez the Night Manager that was on duty when I checked into the hotel. It was clear after meeting Mr. Fernandez to see why Mr. Reyes was such an exemplary employee. Mr. Fernandez was kind, courteous and made sure to cater to my every need.
I travel to LA at least twice a month. The Westin Bonaventure Hotel and Suites, solely because of Mr. Reyes and Mr. Fernandez has become my hotel of choice.
September 7, 2016
Rated 5 out of 5 by raapmit22 Great features and staff
We had an amazing stay at this Westin hotel. The staff were fantastic and the food was top notch. Worth a repeat visit to LA and the Westin. My only disappointment is the high parking rate ($47USD/ - would have cost us over $300USD for our 6 day stay) - I had to walk and park somewhere else at less than half the cost. I called and emailed the hotel but they were not willing to reduce the cost. It was unfortunate,as $135 went to another parking facility.
September 6, 2016
Rated 1 out of 5 by Disgruntled2016 One of the worst
Staff was surly and unresponsive. There was not recognition, no gift offered for my gold level. The staff attitude bordered on rude. The hotel public areas was in disarray. This is the second time in a row that this hotel failed to meet exceptions. Will not be staying here again.
September 4, 2016
Rated 3 out of 5 by DG00 Needs receptacles
For the price of this hotel, or any hotel, it is unacceptable to not have an electrical receptacle at the desk and at the nightstand.
Also, the shower was warm at best, no hot water.
August 28, 2016
Rated 4 out of 5 by Barking1911 Excellent venue for convocation
Had a wonderful week attending the SRF convocation. The hotel does well with looking after this amount of people at one time.
We had one unfortunate incident though and that was on our last day. We had checked out and put our two very distinctive suitcases in the storage area as we were partaking in a final day trip with SRF. On our return in the evening, our luggage was no where to be found! We should have been on our way to our next hotel at the airport before our flight back to the UK the next day. This was an extremely stressful situation and especially as one of the suitcases contained medication for my husband, as he is a transplant recipient and needs to take regularly. We waited in your foyer area for an hour and a half before our cases were located. They had been taken to an outside lockup garage area (perhaps long term storage? ). A big mistake had been made by one of your employees but we do realise that these sort of things happen on life and we are all human. I must thank the head porter and head of security for finding the cases in the end and for being so apologetic. They arranged and paid for a taxi to our airport hotel which we were appreciative of but would have rather this had not happened and had had a stressless last evening.
We are very much hoping to attend next year's centenary SRF convocation and would consider staying at the Bonaventure again but perhaps we may consider other options.
Tegwyn & Elaine Jones
August 25, 2016