Rated 5 out of 5 by Nick119 Great stay
The young man that helped was very personable and friendly very good rep for hotel
Great way to start my stay
November 16, 2014
Rated 5 out of 5 by WizardofO My home away from home.
Friendliest staff, most comfortable beds, great location and the lobby atmosphere makes Westin Bonaventure one of my most favorite hotels in the world.
November 14, 2014
Rated 4 out of 5 by Hill452 Please Accomodate Vegans!
This hotel could really improve the type of healthier offerings that what is normally provided, especially for vegans/vegetarians.
There is no tofu on the menus at all at any of the restaurants and the meals in general are very pricey. I cannot eat at the hotel for this reason, although I did find what I was looking for at The Counter Burger. I ate there two times in a row last weekend! Yummy! The hotel breakfasts are bland and tasteless. Please do something about that because I have been attending the CTA State Council for three years now and this hasn't changed but definitely should.I asked for a piece of carrot cake from room service and they brought me a piece of the cake AND the entire can of whipped cream. That was tacky I must say and I did notify staff. All in all, except for the meals, I had a great time at The Westin.
October 27, 2014
Rated 2 out of 5 by UpsetGuest114 First Bad Stay
I stayed at the Bonaventure on Tuesday 11/4. I stay most every week for a least one night. I usually ahve a very nice experience but not on this trip.
My experience at the front desk was great! However when getting to my room it started to smell like smoke. I call service express and asked for the front desk but they asked why i was calling because they could help. I told them it smelled like cigarette smoke and they said sorry its not a smoking hotel and hung up.
A couple hours later the smell returned VERY strongly. I ordered room service and when the very nice attendant came up she said she could smell it too. So i called front desk this time and they sent a security guard up. Security guard scolded me for not calling him up sooner and told him it as too late for him to do anything.
Lastly, i woke up twice in the night to different alarms, one set at 12:30 AM and one set at 2:00 AM. The alarm of course does not unplug and is not easy to turn off... Although i doubt an employee set this on purpose it would be nice if they checked to make sure previous guest had not done such a thing.
I plan on staying at this Westin again and other Westin's in the future and hope I never experience this again.
November 6, 2014
Rated 2 out of 5 by Ace0414 No Upgrade, Dated Hotel and Rooms, Better options elsewhere!
No upgrade as a platinum member even though I requested one at the counter. Was told by their rude receptionist that there were no rooms available, but lo and behold my companion who is also platinum received an upgrade and when I went on their website there seemed to be plenty of suites available. This is probably why this was my first time at this hotel and will more than likely be my last.
Dated and ridiculously small rooms made for an uncomfortable stay. Will not be back here again as there are plenty of other options in this area.
November 1, 2014
Rated 5 out of 5 by Glenlivet12 satisfied
Your excellent staff separates you from your competition
November 3, 2014
Rated 3 out of 5 by Joel24 Room to Improve
These aspects of my stay were good: parking, room amenities/comfort, staff, all very responsive.
These needed improvement: food service, gym, pool. I ordered dinner from room service. Response time was excellent, food quality, significantly lacking: overcooked turkey burger, stale breads, no ketchup, poorly chosen/prepared vegetables. The gym was not maintained and is really too small for a hotel of this size. Impossible to wipe the machines clean as wipes aren't maintained. Is anyone cleaning and servicing the machines? I went to go in the pool, and a staff member was spraying who knows what on the deck all around the pool with over spray going into the pool. Realize they have to keep the area clean and appreciate thoroughness, but how about cleaning when the pool is closed? I had to give up my swim to avoid these chemicals.
Overall, this is a nice property with potential if they could improve around the margins. I do plan to return, though I will be looking for a better experience.
November 1, 2014
Rated 2 out of 5 by BizTraveler345 Hard line internet does not work
The hard line internet connection does not work. The Ethernet from the wall is not connected to a switch, therefore, it is therefore it exists for esthetics only. Hard line are necessary for secure and video conferencing. The night manager only forwards the issue to third party service, which is similar experience to speaking with cable company with monopoly position (bad customer service and no solution). I had to move the video call to next morning and held it at my consultant's office. Hotel manager did nothing, I wrote to Starwood and received no response.
October 26, 2014