Rated 5 out of 5 by Gan46 Great service
The doorman who was there on check-in was extremely helpful in telling of attractions in the area plus on a subsequent day he told us how to get to several different restaurants.
It is too bad that the two Japanese restaurants that had been the hotel had closed.
December 28, 2012
Rated 5 out of 5 by mjlsmitty review bonaventure hotel
Great hotel in a great LA location. Recommend strongly.
December 27, 2012
Rated 5 out of 5 by escape01 better then expected
Calm. Cool. Relaxing. Amazing food. Excellent bed. Outstanding pricing.
December 24, 2012
Rated 4 out of 5 by DanniCupcake Beautiful hotel-few gripes.
This hotel was very pretty inside, very lush decor. The room was very clean, and spacious. The staff was friendly, and accommodating as we requested to have rooms next to one another.
However, the TV did not work. The beds/pillows were not as comfortable as I was expecting...and parking was a little steep.
December 20, 2012
Rated 4 out of 5 by gee2012 the room was on the small side
The room was on thw small side for two people. But clean.
December 19, 2012
Rated 5 out of 5 by fireman1 Hotel is very nice.
It was an enjoyable stay.
December 18, 2012
Rated 5 out of 5 by randk this hotel works
Surprisingly still good. Hotel renovated and room extremely comfortable and clean. Breakfast bar amazing.
December 18, 2012
Rated 4 out of 5 by stitcher523 Very nice hotel
Nice hotel with food court. Bed was not made well each night. Sheets didn't fit bed, tucked in on left side but not on the right side. Every night sheets pulled out from the side and bottom. Mattress pad lumpy.
December 17, 2012
Rated 5 out of 5 by workforce Great stay
Would highly recommend this hotel!
December 17, 2012
Rated 5 out of 5 by Kam26 2 Day Stay on business
I liked this hotel. It was clean, quiet and in a decent section of the city. The bonaventure brewing company located on the 4th floor was excellent.
December 16, 2012
Rated 5 out of 5 by Cliffcal1 Very Nice
Beautiful hotel, with helpful staff, and great service. My room was next to the hallway to the elevator, and it was totally silent at night. It's not just a place to stay. Very cosmopolitan, interesting shops and decor, and a good selection of bars, pubs, and food service. I'll stay here for future trips to Los Angeles.
December 16, 2012
Rated 5 out of 5 by jparedesve27 Great Facilities and Satff
I have been travelling to LA since Sept. 2011 and I found in Westin Bonavenure a second home. The people working there will provide you all the answers and will facilitate all your needs.
December 16, 2012
Rated 3 out of 5 by SPGTraveler2013 Downtown Hub
This hotel is centrally located, lots close by and a great lounge. Rooms are cozy, but who spends that much time in them anyways.
December 13, 2012
Rated 5 out of 5 by CaliforniaTraveler Great Location and Service
Exellent location in the financial district. Service meets all expectations for a Weston. Multiple restaurants and bars. Nice.
December 10, 2012
Rated 3 out of 5 by Ralph13 The hotel is a little run down and service not good
Overall Hotel is a little run down. Bathroom was very small. Could not fit two people. Service at the BonaVista was horrible. Waited more than 10 minutes for waitress to bring bill. And then only because I walked up to hostess and demanded it.
December 10, 2012
Rated 4 out of 5 by Justiceatty Front Desk Never Adequately Staffed.....
Every time I stay at this hotel I have to wait interminably for front desk help, whether at check-in, to get a new key or for whatever reason. Being Platinum doesn't matter. There are NEVER enough staff at the front desk, morning, noon or night.
December 7, 2012
Rated 4 out of 5 by aoliveira Great downtown location and rooms
Great location. Staff was very friendly and helpful. Room was spacious and bed very comfortable. Only complaint was the shower - very loud and with too much pressure. You could also hear the neighbors shower and toilet, as well.
December 5, 2012
Rated 5 out of 5 by RaquelL Perfect
Everything was perfect - the room, the staff, the room service, the wake up call. My only complaint is that when I called to ask about parking alternatives, they did not mention the cheaper lot one block away.
December 3, 2012
Rated 4 out of 5 by BobGT 2 problems
1 - The manner in which the check in area at the front desk is set up, all guests use the Preferred Guest line. The old way it was set up with the Preferred Guest line at the far end of the front desk worked well. A number of new variations have been tried moving the Preferred Guest line closer to the center of the front desk, none have worked. Suggest moving the Preferred Guest line back to the far end or adding signage to direct regular guests to the regular check in line and Preferred Guests only in the Preferred line.
2 - I did not receive my statement for the last stay under the door or via email as requested and there does not seem to be a way to get it online.
December 1, 2012
Rated 5 out of 5 by Queen1 Amazing place to stay at
Great location, hotel personal very helpfull! Amazing place to stay either for business or pleasure.... Recommend this highly...
November 28, 2012
Rated 3 out of 5 by mmb1260 Bathroom fan noise
The bathroom fan noise was terrible !!! we stayed in room 2944. The front desk was very nice about it but apparently the only way to turn off the noise was to turn off the fan and that was not allowed because ... bla bla bla..
The refrigerator made a lot of noise too and the door did not close... we unplug it since we did not need it. The rooms are not sound proof and there was a birthday party two doors down the hall, and I could hear the next room people answering the phone and going to the bathroom.
Clearly you need to update your rooms !!!
November 27, 2012
Rated 5 out of 5 by Lori6 Well maintained hotel
The Bonaventure was a pleasant place to stay. It was clean and the staff was friendly and helpful. We have stayed there twice, and we will definitely stay there in the future.
November 22, 2012
Rated 5 out of 5 by PRobi Great Pet Friendly Property
Great centrally located property!
November 21, 2012
Rated 5 out of 5 by beeper Healthiest breakfast in the Starwood Group
We have a Standard Poodle so always choose this remodelled property when we drive to LA. Staff is awesome. As Platinum, got upgrade to lovely suite. Never expected breakfast with a buffet that included eggs whites with veggies, steel cut oatmeal, great fruit choice, every type of yogurt, skim milk, an Asian option, and every yummy, buta bit decadent choice from pastries to bagels , cream cheese and lox. Great restaurants nearby. Outdoor pool was still open. Nice gym. You'll be happy here. Not a big drive to freeway or Wilshire into Beverly Hills,
November 19, 2012
Rated 4 out of 5 Showers needs more water
Although I appreciate water conservation, the shower really does not need to leave me with a feeling 'where is the rest of my water'. It's essential for a morning routine to get a nice shower, especially in the Westin ("Heavenly shower") I am expecting something good.
Everything else, as expected, nice hotel layout, good breakfast buffet.
November 19, 2012
Rated 5 out of 5 by susie6 hospitable
Very hospitable. Great service. Yummy food.
November 16, 2012
Rated 3 out of 5 by Warmack02 The Heavenly bed was not so Heavenly!
Spent 1 night, and was very disappointed. Have stayed at several Westin and slept in the Heavenly bed.. This hotel lacks customer svs, and our double beds were hard, uncomfortable and did not feel like the other Westin I have stayed before. The cord was missing on the telephone, so had no phone access. Called the front desk on cell phone and reported it. No one came to fix it. Had a certificate for Free Valet parking, was told their lot was full, had to park across the way and the cost was $20.00. The only great thing that's going for the hotel is LA Prime Restaurant. Very good food, very expensive,.
November 14, 2012
Rated 2 out of 5 by illuxion Great Infrastructure Blemished by Bad Services
This hotel has a great infrastructure in place, but my stay was tainted by the services provided by its staffs. My girlfriend and I stayed here this past weekend and we enjoyed the overall facilities for the most part; however, I have never met a combination of staffs that provided such subpar services at any SPG properties I have stayed at. There were four specific instances where services provided that I wanted to highlight that had negatively impacted our stay.
1. When we checked in, the front desk agent informed us that we were eligible for complimentary continental breakfast at the Lake View Bistro and that breakfast would end at 10:30am. The next morning, I woke up and contacted service express to confirm when the restaurant stops serving its continental breakfast and was told that it was 11:30am. Just as we wanted to head down at 11am I decided to call the restaurant to confirm and was told that they already stopped serving continental breakfasts since it was after 11am. We ended up missing breakfasts due to inaccurate information provided by the hotel staffs. It is unacceptable to have ill-informed staffs providing guests such inaccurate information at a hotel with such reputable brand.
2. We proceeded to the Bona Vista Lounge to check out the famous rotating lounge after we checked in at around 11:30pm. We were having a great time until the lounge suddenly stopped rotating at 12:15am. I wanted to find out from a staff to see if the lounge stopped rotating because the lounge was closing but no staff was found as I initially waited but then walked around the lounge for ten minutes after waiting for a while. We ended up leaving the lounge earlier than we expected with disappointment, and I saw few other guests doing the same. It is completely fine for lounge to stop rotating if it was closing, but no one informed us whether that is the case or not. It was a very bizarre and awkward situation since we wanted to stay but didn't know if it was appropriate because it seemed like it was closing; however, no staff was available to provide such information. This is a training issue since staffs should have at least notified us and let us know why the lounge stopped rotating so that we wouldn't have to make our own guesses.
3. As I headed to the front desk to check out, I saw that the two agents were chatting, and one of them waved me over as I approached. I handed her my hotel key with the key sleeves which contains all the information she needed to help me check out. She saw the key I wanted to hand her but instead of using such information, she decided to look down on the computer and asked me for my room number. That didn't really bother me as much as what followed. Immediately after we finished with the checkout process, the agent proceeded to continue her conversation with her colleague. I handed her my key again and was ignored again, so I ended up leaving the key at the counter and walked away.
4. Services provided by valet parking was by far my worst valet parking experiences ever. Some of these staffs were the most unhelpful and least friendly staffs I have encountered. After we checked out, we proceeded to valet parking to retrieve our car, and the car was already pulled up for me since I called earlier. We walked to the booth and asked for our eyes and a staff walked us to the car. There were a total of five pieces of luggages between the two of us. I started to put my luggages in the back of the car and my girlfriend did the same. At one point it was quite obvious that she was actually having some difficulty putting one of her bags in the back since it was a bit heavy. To my surprise, the staff did not attempt to assist her at any point during this process. He stood by as I helped her after I finished putting my bags in. The staff continued to stand by as I was doing so. This particular staff completely ruined the trip that was already blemished by other subpar services.
I chose to stay at the Westin Bonaventure over other hotels in the area due to its brand. I have stayed at different SPG properties in the past and always had a good experience so I expected the same from this hotel, but clearly I was proven wrong by its staffs. I do not plan to return to this hotel when I have to come back to this area in the future, and I would recommend others to not stay at this hotel as well.
November 13, 2012
Rated 3 out of 5 by Ayates72 Room needs attention
The room had a funky smell, fusty.
Drinks fighting in lobby during check in.
$38 for valet parking?!?!
November 13, 2012
Rated 4 out of 5 by ATLG6 Disappointed in Business Center
I was shocked to discover that I was not able to print my boarding pass for free.
November 10, 2012