Rated 3 out of 5 by kpbarbee Old Hotel, Bad Staff, Expensive Parking
I wish I could recommend the hotel, but I cant. Except in the F&B department, the other members of the hotel were not responsive. The facilities are old and the rooms are not comfortable nor large enough for relaxing The valet parking system is expensive and good luck getting and porter assistance down there.
July 10, 2016
Rated 5 out of 5 by ArifLuk Good Plat recognition, Suite uprgade and continental breakfast at the main restaruant
Last time I stayed there was the mid 90's. We were upgraded to Suite rooms. Breakfast was adequate. Staffs were friendly. Parking was rather expensive, ended parking on the street. Enjoyed the stay.
July 2, 2016
Rated 5 out of 5 by Lyn2016 Beyond expectation
Staffs were very helpful, and service express trace back the order for water and amenities soon after fast delivery by housekeeping.
Great location, and very nice lounge on the 35th floor with good city view.
It would be great if SPA can open on extended hours, as we missed chance to experience it due to late arrival.
Parking was too expensive considering that we only park for a few hours to stay overnight.
June 11, 2016
Rated 5 out of 5 by Alfred247 Awesome place to stay
Great location, view, and amenities.
May 17, 2016
Rated 5 out of 5 by Chuy17 Excellent stay with family of four
We had an excellent stay with my family of four (two young daughters and my fiance), The room was always clean and very comfortable. We appreciate the early check in as we arrived from the airport at 7:00am. This helped us immensely as we were traveling with six pieces of luggage due to my cousin's wedding we were attending over the weekend. It really made our day as we were traveling all night coming from Alaska. My fiance and I are planning to get married next year in Puerto Vallarta Mexico, and we hope to find a hotel as good as this one.
May 16, 2016
Rated 5 out of 5 by MarkPT Excellent hospitality
My wife and I stayed here for a weekend trip to LA and we ran into a minor issue with the shower in our room. No big deal really, but when we mentioned it to Sophie at the receptionist's desk, she was extremely accommodating and more than made up for our inconvenience. Small details and attention like this are what keep me coming back to SPG hotels.
May 1, 2016
Rated 2 out of 5 by Hawks29 Old and dumpy, not on par with other Westins
The room and hotel were old and cheaply remodeled. My room 2821 had no shampoo and the desk chair could not have been more hard. Very unimpressed based on my previous experiences at other Westin stays.
April 22, 2016
Rated 5 out of 5 by WorldTraveler73 Great Hotel in Downtown Los Angeles
I had lived in the Los Angeles area around 15 years ago and never ventured much into downtown, as it was a rough area at the time. Hence, I booked this hotel with a bit of trepidation. I was pleasantly surprised to discover that the area is much changed, and the hotel is within walking distance to numerous restaurants, bars, cafes and daytime and nightlife venues. The hotel itself if massive, but the staff give friendly personalized service, especially the concierge, who recommended all of the places to visit in downtown. I received a nice upgrade to a suite, which I found to be large in size, decorated in the typical Westin fashion and very quiet, being high above the streets of downtown L.A. The public spaces here are impressive and grand in scale, although the indoor mall/food court on some of the floors of the hotel can be a bit deserted on the weekend. Given all of the people I had to meet and places I had to go, I did not get a chance to dine or drink at the hotel. After my stay here, I wouldn't hesitate to return.
April 19, 2016