Rated 4.1 out of 5 by 801
Rated 5 out of 5 by Elombere Definition of customer service
I stayed here with my girlfriend to take her out for her birthday. Upon checking in, I mentioned that it was her bday and asked for the best room he could give us, as high up as possible with the best view as possible. He did just that without hesitation and without me asking, he said would the birthday girl like breakfast? He not only provided her with complementary breakfast but also for our entire party that was celebrating with us. This was a great experience and I would definitely come back.
September 22, 2014
Rated 5 out of 5 by lestess Great Staff and Very Clean
STaff very warm and cordial and very responsive; loved the heavenly bed; hotel in general is very clean
September 14, 2014
Rated 5 out of 5 by Kairav Customer Satisfaction is the key and you have truly lived upto the quote
First of all thanks to-
Danielle (For recommending the best restaurants in Town) and sharing a smile every now and then while walking through the Lobby
Front Desk -
For providing the requested rooms impromptu and making the stay more pleasant.
LakeView Bistro -
And each staff member whom I have missed but have been directly or indirectly been involved in making the stay most comfortable.
I enjoyed the Weekly Wine Tasting sessions.
September 20, 2014
Rated 5 out of 5 It's starting to feel like home ...
Whenever I come to LA on business, it's the Westin I return to. Beautiful, modern, BIG.....
Staff is accommodating and considerate. I had to get the security folks to scissor through the plastic zip tie I mistakenly put on my luggage. They didn't make me feel silly at all -- just came up, clipped the tie, and said goodnight!
Lots of restaurants and shopping nearby. Great place to stay in Downtown.
September 19, 2014
Rated 5 out of 5 by JPLSUBear JP's Stay
Loved it! Great location Comfortable big rooms!
September 6, 2014
Rated 5 out of 5 by Mignon Outstanding stay & Customer service
This hotel is outstanding! I definitely recommend this hotel for your next stay and all your stays if you are in the area. Customer service is great especially Michelle Espinoza front desk clerk she is awesome
September 2, 2014
Rated 4 out of 5 by obaid Very nice hotel
Overall this hotel is very good. If you drive an oversize vehicle, you should know that there are very few spaces which will accommodate your vehicle.
September 13, 2014
Rated 5 out of 5 by Babaji Stuff very friendly
The response of the stuff whenever required was very fast and effective.
Great accommodation as well.
August 29, 2014