Rated 4 out of 5 by JAC55 Stay here often
I stay here very regularly for 10 days at a time. I find the hotel to be very comfortable and the manager, Sang, to be the absolute epitome of what an excellent manager should be! It is right by LAX so if airplane noise bothers you, you should choose a hotel that is farther away from the airport. It doesn't bother me at all.
Room service is lightning fast and the food is good. The options are somewhat limited but what they do have is excellent and expected prices for room service. The people who bring the room service are fantastic.
The concierge desk needs more people and can be painfully slow but that is not the fault of the person working the desk. In fact, it is a testament to how much attention he pays to the guests.
thank you Westin LAX for making me feel safe and comfortable at my home away from home!
May 19, 2016
Rated 3 out of 5 by Pereriv Noise From Barking Dogs - Needs Attention
I stayed in room 836, but couldn't sleep well because of loud continuous barking noise coming through my window. I looked out and saw what looked like a holding facility for dogs. Something must be done about this serious issue. Also my AC was so noisy that I had to wake up and adjust the frames on the wall to stop the irritating sound. Also, FD rep was nice, but lied to me that my room was away from the elevator and ice machine. It was frustrating after a long flight to have to come downstairs to take care of the problem, coz room was next to elevator and ice machine door. Fortunately, the MOD was nice, and she gave me the room I got. Nice hotel, otherwise.
May 16, 2016
Rated 5 out of 5 by Stan609 Great hotel
Quiet rooms and very clean hotel. Excellent restruant
May 15, 2016
Rated 4 out of 5 by Tonia49 Comfortable stay
Very comfortable overnight stay.... I will definitely stay again. The braised short ribs were wonderful!
May 3, 2016
Rated 3 out of 5 by somdeth rooms need improvement
My stay at your hotel was ok, room definitely needs improvement. Tv pictures are poor didn't really enjoy watching tv. Frig was too small n room smell funny.
May 2, 2016
Rated 3 out of 5 by runner5678 Hotel needs updating and room keys are finnicky
I stay at this hotel because it's close to the airport. The hotel is in need of an update. I paid extra to have access to the 12th floor and to the club lounge. The room keys worked intermittently. Given I was on the 12th floor, I didn't have the energy at the end of the day (or at 5 a.m. after the gym) to go down to the lobby to get the keys changed. Someone else commented that the windows were dirty - I agree with that, although I can confirm that a plane lands every 90 seconds at LAX.
Room service was excellent - very efficient.
April 18, 2016
Rated 4 out of 5 by CarmenSanDiego Good staff... questionable billing
Great stay.. Like the hotel. Found numerous billing mistakes
April 18, 2016
Rated 4 out of 5 by SY85 Room is very quiet
Rmember the dirty windows and nothing has been changed since.
When windows were washed last time?
Other than that stay was great especially room was very quiet even though lobby was busy.
April 17, 2016