Rated 5 out of 5 by KarenD PLANE MISHAP - HOTEL WAS GREAT
Having a plane mishap from Philly to Phoenix, the closest I could get was LAX for the evening.
Arrived at the Westin at 1am via shuttle, with nothing but the clothes on my back. The staff provided, toothbrush, toothpaste, comb and deodorant to my room within 5 minutes of calling - excellent service!!
The airport shuttle was very convenient, running every 20 minutes or so, as I had to turn around and catch a 6:30am flight the next morning into Phoenix.
Thank you for your help, after a trying evening.
March 16, 2012
Rated 4 out of 5 by VeryGoodPointsStacey Perfect LAX Location
The Westin LAX is my go-to stop over hotel whenever I'm traveling through LA. I will always stay at the Westin when I have an International flight that requires an overnight in LA or even when I'm in business on LA with an early morning flight out.
The location is perfect and the shuttle to/from the airport is convenient.
Nine out of 10 times I get an upgraded room as a Platinum member - though it's usually not needed for quick overnights. The hotel is always busy and you have to complete with airline crews for space on the shuttles. The hotel finally moved crew check-in away from preferred guest check-in. A very wise move.
The rooms are large and comfortable. There are plenty of outlets - which makes working from the hotel easy.
The food is less than fair - bordering on bad. That's the only real negative for the hotel. But that won't keep me from staying.
I highly recommend the Westin LAX
April 5, 2012
Rated 1 out of 5 by bigmike It smells like mold and cigarete in the rooms
The hotel is very old and needs remodeling. The rooms are 2-3 stars. The biggest problem is the smell in the rooms. You can see the mold from the air vents and the smell is so strong that I left the hotel 3 hours before I was suppose to leave. It was unbearable. I will never stay there again and have already informed my company's travel agents to avoid this hotel for any employees traveling to LA. It should not be a Westin and should not be part of the Starwood brands.
May 21, 2013
Rated 5 out of 5 by Javiervera4 Amazing hotel in the LAX area.
The location of the Westin LAX hotel is perfect, the Daily Grill has a great happy hour (the servers are spot on with the drinks) Brian and Roy the front desk operators went out of their way to make my check in quick and easy. Tim McDonald the Service Express Manager made my stay possible, Tim made sure I had a room at the best rate in the entire LAX area. Tim also made sure I was welcomed by the staff. Because of this great service I will tell all my out of town friends, family and business colleagues to stay at the Westin LAX... Thank you for an amazing experience!
November 27, 2013
Rated 4 out of 5 by FrequentFlyerGuy Decent, but not great
Standard Westin. Nice quality rooms and good beds. Very few suites, so don't plan on an upgrade. The desk is lightly staffed at night, so be sure to be first off the airport shuttle or be in for a wait at check in.
The airport shuttle on the way to LAX is shared with the Four Points, the next stop, so it can take up to 30 minutes (like it did for me) from boarding the bus to the United check-in kiosk.
The club lounge has a limited offering of runny eggs and oatmeal. Disappointing.
November 21, 2011
Rated 5 out of 5 by Laurel46 Luxury
Besdes the remodel of the workout room, the hotel is very comfortable and luxurious.
November 16, 2011
Rated 4 out of 5 by siaodofu always enjoy staying here
This hotel is central to the airport and offers complimentary shuttle to and from LAX. Although it doesn't have a lot of amenities of higher numbered properties, if you are just looking for a comfortable place to stay, this place more than meets the expectations.
The Heavenly bed is comfortable and the bathrooms are equipped with shampoo, soap and shower gel. The only thing missing is the signature duo showerhead Westin is known for.
Don't stay at this hotel during Thanksgiving because a convention happens here every year during that time and the parking situation is just ridiculous!
April 4, 2012
Rated 4 out of 5 by MrMileage Solid
For an airport hotel, this is tough to beat. In fact its way better than most. They just renovated the bar/lobby area and are doing the same with the gym. I have had great meals at the resteruant there and love the breakfast (yogurt-granola-fruit).
For SPG members I think this is a home run, its clean, consistent, and getting better all the time.
The rooms are next for renovation and they are getting older, but hey your at the airport.
December 23, 2011