Rated 1 out of 5 by Campos64 Housekeeping entered room at 11pm
We checked in around 9pm and didn't have enough towels for the number of people in the room. There was a housekeeper cleaning the room next door and I asked her if I could have an extra towel and told her what room I was in if she wanted to make note of it. About an hour and a half later around 11pm she knocked on the briefly knocked on the door and then quickly opened it to find my husband running to the door to close it in the dark. I was very upset as we were all sleeping and were not only all woken up but couldn't go back to sleep for our early flight in the morning. I informed the front desk upon checkout and he was very unapologetic and did not seem to care and just said she must have made a mistake. I manage a hotel and can assure my guests this would never happen. This was totally unacceptable and I will never stay here again.
July 27, 2012
Rated 4 out of 5 by Dancerwithoutborders A little disappointment with The Westin
(1) At around 3 PM on my date of arrial, I dealt with a conceirge (a white hair guy) who was not helpful and made me feeling that I was bothering him. At around 11 PM on the same day, - I dealt with another concerige (a young man) who was very helpful and knowledgeable. I think the customer should always feel being welcomed for inquiry is good practice of hospitality in a hotel. (2) I went to swim in the pool around 3 PM on February 18, the bottom of the pool had too much residues and dirty, there was no towel. (3) There is no gym equipment to strengthen leg muscles such as doing leg extension or leg curls. (4) It will be nice if internect connection is free in the room. When lobby and the lounge were full, I couldn't use internet comfortably with my computer in the lobby. (5) It would be nice if there were more TV channels in the room
February 20, 2013
Rated 4 out of 5 by ivebeenframed Westin
My recent stay at the Westin was very nice. The facilities there are very nice with loads of things to do allaround the area. The only problem my son and I both encountered were the bed pillows. I don't know exactly why but we both felt the bed pilllows were very uncomfortable and neither of us slept very well either night we were there.. I know on future stays to bring my own pillow. Other than that I highly recommend the Westin.
July 19, 2013
Rated 1 out of 5 by LAXStay Not a good experieince
I got into town late (11pm), and needed to wait 40 minutes for room service, which had so much tax, and tip on it a soup & salad was $27. Then when I asked for internet that was another $13. After paying $125 for the room per night for 2 nights, I think this is a little to much and shows that Westin is about making as much money as possible and not interested in customer service. I am not happy with the Starwood program which referred my to Westin
December 24, 2012
Rated 2 out of 5 by StuM58 I CAN'T BELIEVE THAT YOU CAN'T GET COFFEE
This site serves the airport trade. Folks leave very early to get flights. The coffee shop is not open until 6am. You save 15 bucks in labor and a a hundred of your guests as frustrated. Also they gave me the wrong key to my room, no paper at the door. Should have stayed at the motel 6. Staff was rude when i asked where the coffee shop was. Bluntly told me no coffee until 6. Just put a couple of pump stations out and let people server themselves.
March 15, 2013
Rated 4 out of 5 by YULHNLCDG Consistently Convenient
I checked-in to the Westin LAX shortly before midnight for a 3.5 hour stay before a 6am flight. The check-in / check-out process was efficient (as I needed it to be at those hours). The room was more than comfortable, clean, and in perfect working order. The airport shuttle driver was reliable and courteous. For an airport hotel, this is everything I needed.
Everytime I pass through LAX and need an airport hotel, I invariably choose the Westin.
November 19, 2012
Rated 3 out of 5 by FrequentUpscaleTraveler LAX Airport
Close to the LAX airport is a nice convenience. However, the front desk operator needs to learn when the shuttle runs. It runs every 20 or so minutes not on the hour, 20 after or 40 after the hour like you thought !
October 15, 2013
Rated 5 out of 5 by HRSBusiness Excellent Business Traveler hotel
Great hotel for business traveler and very comfortable for a women traveling alone. Large lobby with good resources if you want to work somewhere other than your room. Very good onsite restaurant with lots of options beyond sandwiches and rubbery chicken. And very good gym.
October 7, 2013
Rated 5 out of 5 by BQMM Great Place to stay to catch a LAX Flight
We enjoyed our stay at your hotel.
It was great that you were able to change our room to two beds as my Sisters plane ended up coming in earlier than planed.
We will definately stay and recommend your hotel in the future.
October 14, 2013
Rated 3 out of 5 by dral Not luxurious..........
Used to use Westin some years ago.......expect above average amenities. Surprised to find only plastic cups in the room........needed to get glasses from the bar. Surprised to find no pens or pencils in the room. Surprised to find no robes in upgraded room...........needed to request........no indication that they were even available. Clear that there are fewer staff than years past. Harder to get attention.........need to wait. Diappointing.
February 26, 2013
Rated 1 out of 5 by andy23 Starting to look tired
Stay here many many times, but the place is starting to look worn out. Had issues (2 times in a row) with check in in that my room key didn't work. Took three visits trudging everything back to the lobby last time. This time the door handle was broke. Also waited in line for SPG Elite check in (no one in front of me) while regular guests got repeatingly serviced. I finally got in the regular line just to check in. Time for a new LAX hotel.
December 2, 2012
Rated 4 out of 5 by BDC23 Comfortable
This is a great hotel right by the airport. In the words of someone from the movie Urban Cowboy, "and all that implies." I find myself at this hotel only when my flights get cancelled across country.
It's in a not very nice neighborhood which should of course be expected if you are within walking distance of LAX. The restaurant is good which is great because if you find yourself here that will be the only thing available to you.
June 17, 2013
Rated 5 out of 5 by Bobbie Clean, safe and quiet
Shuttle service from airport to hotel was fast and efficient. The check in process was quick and easy. Our room was very nice, and those linens are spectacular. The Daily Grill at night was fun, staff was very friendly and helpful. The breakfast in the SPG lounge was really nice. Great variety of foods and coffee to choose from, and a very comfortable lounge area to eat. A great stay for an airport hotel. I would recommend it to anyone.
February 6, 2013
Rated 4 out of 5 by therealmrswoody close to airport
The front desk staff displayed prompt professionalism and respect at all times. The room itself was cosmetically stunning! Features that would have aided my stay include a mini fridge, and a microwave inside my room. Our family had to run back and for. With a sick child to the buffet in order to not miss breakfast. In addition items that could have been heated up later were no longer accessable or too far. The breakfast hours if longer would allow families more time such as 0600 to 1000, especially while paying over a hundred dollars per night. The cleanliness was superb and the view gorgeous. The choice of internet options seems sort of unfair. I have already spent over $160.00 for a room and then no wifi to stay in touch with my family or job seems like another tick mark. Also most places offer active duty free parking. Overall I would recommend this hotel to business travelers or singles.
August 19, 2013
Rated 3 out of 5 by Girls No customer service
I booked the hotel for personal trip with my daughters using 2 nights on points and paid for one night. I was assured that I could stay in the same room all 3 nights. although, the communication was not complete and my rooms keys were de-activated, when I requested new keys I did not get an apology or even eye contact.
when I opted to go green there was more confusion because the little green card only came once. Not a big deal until the girl at the front desk was so rude. I felt like I was inquiring something for nothing. It was your plan - and really $5 is not make it or break it but, I know it costs more to service a room that a $5 thank you card. I was assured that whatever towels i needed would be promptly brought to the room. When I called for towels the desk lady was shocked I wanted new towels. really?
what ever happened to pleasant people?
June 7, 2012
Rated 1 out of 5 by Dave44 terrible service
When i walked in my room it had the strong smell of cigarette smoke. i called customer service and they said someone would call back with a new room. never got a call and no one came to the room. after about 10-15 minutes I called again and told them I had not been contacted. they appologized and said some one would call back, again no contact. 4 calls and 45 minutes later someone finally shows up at my door with a key to a new room.
January 25, 2013
Rated 4 out of 5 by alaninps Expensive parking
Nice airport hotel in room comfort. But $27.50 for overnight parking is way too expensive. Internet (high speed) was virtually unusable. When I complained about poor Internet ( I had to go to club or lobby to work), I was told that next time I should ask for a room closer to the elevators where the signal is better. I was NOT at the extreme end of the hotel and there is no excuse to charge for nearly non existent Internet.
June 25, 2013
Rated 2 out of 5 by Aman Disappointment
Since the first night we checked in , we have 2 rooms . No.776 & 777 . Room. 776 had hot water problem . My son who is showering the first minute with warm water had to finish showering with cold water in the night . The next night it was 777 . And then the next night back to 776 . On the 4 th January it was 776 and 5 th jan. was 777 . I had to stop shower in the middle and move to next room . Parking is excessively. Expensive here.
January 5, 2013
Rated 3 out of 5 by Traveler113 Very noisy
There isn't much that can be done about the jet and street noise given it's location by LAX. The staff is very helpful and quickly resolved the missing TV remote and providing me with the proper response to accepting wi-fi terms that specified a charge when in fact the wi-fi was to be included in the room rate. Unfortunately I decided to receive my bill in email and still don't have it. I've called twice and the phone is unanswered.
October 15, 2012
Rated 5 out of 5 One Shortcoming
I almost always stay at the Westin LAX. I love this hotel as it feels like a home away from home. Each time I am there for more than one night, I sign up for the "Green Program" I have done this since the program was started. However, I have only seen one credit for having signed up. I don't know how the credits are applied, however, even asking the staff, I have not been able to get any correction of the earned points applied.
May 6, 2013
Rated 3 out of 5 by WorkingTraveler Comfortable hotel
The Westin LAX was a comfortable place to stay. The room was clean and quiet. The Front Desk staff and Maintenance staff were great to deal with over a particular issue that needed to be addressed. I only had two noteworthy issues: air conditioning and television volume. I couldn't get the room to cool down to a comfortable level of my liking and the volume on the televsion wouldn't go any higher. But I'd stay at the hotel again.
December 3, 2012
Rated 4 out of 5 by VeryGoodPointsStacey Convenient Airport Location
I've stayed at the Westin dozens of times over many years. I'm typically there on one-night stays before or after an international flight.
The hotel is okay. Nothing special. It's clean, location is good, free airport shuttle is nice bonus, staff is nice...but hotel is getting older and rooms are showing age.
The other complaint I have about the hotel is that depending on where your room is you could have a good night sleep or a terrible night sleep. This time I had a room that overlooked a dog kennel of some kind. I could hear dogs barking all night long. It was awful. Other times I've had rooms where I could hear nothing except the occasional airplane taking off or landing - and the noise wasn't even bothersome. The dogs are awful!
I typically choose the Westin because it's easy and reliable. I would recommend it, but don't set your expectations high.
December 14, 2012
Rated 3 out of 5 by Bill surprised by a couple of things
Stayed the night before departing from LAX for vacation. At 7:30m, only very mildlly warm water. Both of us froze in the rain shower. To get any warmth, had to hold wand very close to you. Front desk said it would warm up later. We had a flight.
Also was advised that wireless internet was 12.95 extra. That was not mentioned. First time I ever was told to pay extra for wireless in 5 years. Was free for 45 minutes in the lobby.
February 2, 2013
Rated 2 out of 5 by joemar92 An unrewarded member
As an SPG member AND SVN Owner i really got the short end of the stick. As an owner you have an expectation from Starwood Hotels and this one fell way short. the low point was waiting almost 2 hours for a bottle of water that should in the room prior to check-in. A broken phone and no bathrobes just added insult. Starwood prides themselves on providing a certain level of consistency and owner expect/demand nothing less. This hotel fell short of expectations. Our previous stays in Westin have have met if not exceeded our expectations. In our case we had an early flight to the east coast and just wanted to relax take a shower and get a quick coffee in our room before checking out at 430AM. Needless to say I am very disappointed especially because I expect more and always get more from your Westin line of hotels. Please get back to me and explain why we were not treated as owners at this hotel.
August 7, 2013
Rated 4 out of 5 by Marhow48 This hotel has some good features; a couple of mediocre ones
The overall stay was great. Checking in as a SPG member sucked - there was only one person at the desk and he served one guest for 15 minutes. At the same time guest in the non-SPG line had three people checking them in and not once did the desk personnel ever acknowledge that there were people waiting on the SPG line. I finally went to the non-SPG line to check in.
The room was great. Food was good. Parking was convenient.
March 14, 2013
Rated 3 out of 5 by Osgoode4 Loud AC & Bath did not drain
Stayed for one night on way out of LAX on Nov 22, 2011. Was disappointed in the Westin Chain as the AC was so loud it was a freight train. The shower/bath tub did not drain, It was past my husband's ankles after he was done. I was lucky enough to use my second room's facilities that I had booked for my relatives travelling with us. I did mention to the front desk on my way out (3:30 am), but do not know if they followed up.
November 28, 2011
Rated 5 out of 5 by KEVnAMP Extended Honeymoon
Flight delay home allowed us to stay in LA for two nights. First room we checked into had a few issues. Front desk staff were exceptional in the response with room change. The rest of this unplanned trip was wonderful and would not have been the same without the high class service and attention from the Westin staff.
September 18, 2013
Rated 2 out of 5 by TonyW13 This Hotel Needs A Facelift
I expected more from Westin, this airport hotel is in need of a complete makeover. Plastic cups in the bathroom and guest room ? Paper cups with the coffee machine ? Hand shower left in the on position resulting in bath towels getting a good spraying when the shower is turned on ?
On the plus side the bed was comfortable & front desk staff were excellent.
September 2, 2013
Rated 4 out of 5 by Luxury2C The good and the not so good.
I found all the public areas to be well kept, highly sophisticated and trendy. The room view from the city side was a plus. The bed was well endowed and comfortable.
Other than the bed and view. I was disappointed with the room assigned. The furniture was worn and the vanity dated. I asked to be moved from room 570 due to the condition of my room. However, room 1168 was about the same,. If you are going to use granite or marble, you must use the proper products to seal/clean the tops so that glass marks and water stains don't build up. Looking at all the water marks and glass rings made me think the room had not been properly cleaned.
The bathroom sink was also slow in draining. The bathroom door swings out and could be hazardous to someone entering, exiting the room or accessing the closet.
I do love star wood products and always look to them for the very best.
February 3, 2013
Rated 4 out of 5 by SALT61 Hotel was nice
Our stay was nice. When we entered our room their was a musty smell; this was from the air conditioning. Our first night there we sat at the bar and the bartender was very nice and informative on surrounding beaches. The next morning we woke up early to dogs barking which we found out there was a dog kennel below the room; a bummer. Overall the hotel was great and the staff was very nice and helpful.
July 15, 2013