Rated 3 out of 5 by LAwedding Needs some work
While the hotel is lovely to look at, we were disappointed in the housekeeping....we had to call for towels.....rooms were not made up even as late as 3:30 PM
the air conditioner system was not up to par....I was unable to comfortably sleep due to it being so warm.....even after i called to complain the circulation to the entire room was fair at best....some areas were cool and some really stuffy
August 16, 2012
Rated 4 out of 5 by Praver pillows
the long thin pillows on the bed were terrible and would strongly sugges that you go back to conventional shaped pillows
June 30, 2014
Rated 4 out of 5 by Manny13 Restaurant needs Improvement
I have stayed at this hotel on several occasions and I have ALWAYS found the restaurant very deficient in service and in the quality of the food. One day a Buffet Breakfast was offered and the scrambled eggs (two choices) were dry and insipid. I found the scrambled eggs offered in the Executive Floor to be excellent.
The Daily Grill selection of entrees is not appealing, poor quality and pricy.
May 28, 2013
Rated 4 out of 5 by therealmrswoody close to airport
The front desk staff displayed prompt professionalism and respect at all times. The room itself was cosmetically stunning! Features that would have aided my stay include a mini fridge, and a microwave inside my room. Our family had to run back and for. With a sick child to the buffet in order to not miss breakfast. In addition items that could have been heated up later were no longer accessable or too far. The breakfast hours if longer would allow families more time such as 0600 to 1000, especially while paying over a hundred dollars per night. The cleanliness was superb and the view gorgeous. The choice of internet options seems sort of unfair. I have already spent over $160.00 for a room and then no wifi to stay in touch with my family or job seems like another tick mark. Also most places offer active duty free parking. Overall I would recommend this hotel to business travelers or singles.
August 19, 2013
Rated 2 out of 5 by joemar92 An unrewarded member
As an SPG member AND SVN Owner i really got the short end of the stick. As an owner you have an expectation from Starwood Hotels and this one fell way short. the low point was waiting almost 2 hours for a bottle of water that should in the room prior to check-in. A broken phone and no bathrobes just added insult. Starwood prides themselves on providing a certain level of consistency and owner expect/demand nothing less. This hotel fell short of expectations. Our previous stays in Westin have have met if not exceeded our expectations. In our case we had an early flight to the east coast and just wanted to relax take a shower and get a quick coffee in our room before checking out at 430AM. Needless to say I am very disappointed especially because I expect more and always get more from your Westin line of hotels. Please get back to me and explain why we were not treated as owners at this hotel.
August 7, 2013
Rated 2 out of 5 by Christopher212 Front Desk Staff ruined my entire stay...
I stayed here because I needed a conference room near the airport for two days.
My conference room was ok, not easy to find at all but nevertheless ok.
first day i came down for breakfast at 9:45am to a very nice girl greeting me and giving me the option to have breakfast upstairs because i was on floor 10 and such... only to walk upstairs to find that breakfast closed at 9:30am. so i had to walk back down, not the end of he world because it seemed like an honest mistake.
second day as i am checking out of the hotel i check out with Stephanie at the front desk. i will remember her name now forever because she told me to write it down with incredible attitude when i became upset with her inability to help and attitude during check out. During check out i had two different prices for valet for each day, one day at $20 and one day at $30 when i asked her why they were different she said right away the higher one was correct and she didnt know why the lower one was there but that is what it is and that is the price. After several minutes of her arguing the price i tell her to look at my agreement i made with my convention for the parking to where she found that the pricing was to be discounted. instead of apologizing and admitting she spoke without knowledge which is my biggest pet peeve of any hotel employee she walks into the back for several minutes to come to the conclusion that she put all valet charges to a master account. this master account was mine also and i didnt want my valet on the master, and on top of that she didnt confirm what she charged me for the parking. she said verbatim, "its on the master so what else is there to talk about? goodbye" she had the worst attitude i have ever experienced in my career of front desk agents,
i travel to LAX very often and this was my first experience to your hotel and will be the last, i will never book another convention room or hotel stay here because of her.
July 23, 2014
Rated 2 out of 5 by Joe2345 Joe Shekou
I was charged for breakfast (prepaid), facility was closed at 9:30, nobody mentioned the closure time while checking in.
I needed internet access that was supposed to be included in my package, needed access code. I called Operator numerous times, no answer for more than 30 minutes!, never had similar experience at any even road motels.
consequently I missed my important internet event.
March 27, 2013
Rated 3 out of 5 by SJMFL Generally met expectations
The hotel is a busy one and used for primarily business travelers and airline employees. Everything functioned as intended and my room was generally comfortable. Check in and check out were efficient. Availability of coffee stand in the morning only was disappointing - would prefer to see it open all day, else you're required to go to the hotel restaurant or gift shop for any beverages.
May 22, 2012
Rated 3 out of 5 by Jpalumbo Stayed before flight
At check in there was no recognition of SPG gold member, had 8 year old and was not given kid amenity as listed, room was on corner in the street with lots of noise, overcharged for internet that we never used, asked for rollaway and then was called 3 times after we had fallen asleep to see if it arrived, parking ticket did not work so we had to go back to front desk to get new ticket
March 24, 2013
Rated 3 out of 5 by zhuangzi slightly worn, but comfortable
This is an airport hotel built some time ago, and you feel it around the edges: it’s rather worn, the rooms a bit dated (I was getting a strong 70s vibe). But the sound proofing is excellent, the beds comfortable, and it does what it’s supposed to do, i.e., provide you with a place to sleep before you head somewhere else. Perfectly acceptable, and the customer service was very good.
December 7, 2012
Rated 2 out of 5 by bm1999 Management
The management was not caring enough to incident that happened to me while on my stay at your hotel. I will be calling corporate office about the incident. The hot tub at night was cold, they ask you if you want to opt out of housekeeping and receive a $5 voucher eveverynight of your stay were you can use anywhere in the hotel, not true ! Parking is too expensive for guests there.
June 19, 2013
Rated 2 out of 5 by Fisherman23 No free ammenities
Stayed here for a one day layover in LA on our way to New Zealand. They charge $25 for overnight parking plus tax. They also charge for Wi-Fi and only free Wi-Fi that I they have is in the lobby which is useless if you're staying there. Charging money for every single amenity and A high amount at that really left a bad taste in my mouth. I would not recommend this place to anyone.
February 6, 2013
Rated 4 out of 5 by Pogo Better and better
We have stayed at the Westin LAX 3 or 4 times. Each time it gets better. This hotel is ideally located near the airport and many freeways making access to any part of the LA area easy. The addition of the Daily Grill restaurant is a plus that offers dining at your convenience. The workout facility has up to date equipment. Rooms are comfortable, clean and roomy enough for two.
December 26, 2012
Rated 5 out of 5 by Pauline58 Very close to airport
I just like staying at your hotel for the proximity of the airport, the shuttle, the comfort of the room, the fitness. I always enjoy my stay.
June 22, 2014
Rated 1 out of 5 by hlh224 Dirty Bathroom
When I book at the Westin, I expect excellence. Usually, they come through. This time was different. We arrived at the hotel late due to a flight delay. We asked for a crib for our 7 month old and it took 45 minutes for them to bring it up. Poor little Hudson ended up sleeping on the floor. The worst of it though was that our bathroom sink was filthy... hair and dirt caked to the side of it. I thought it would be a quick fix and turned the water on to wash it away and the drain was clogged. Since it was so late and we were only staying one night, we just cleaned up and brushed our teeth in the tub! When I checked out the next morning, I was expecting some sort of compensation for our troubles and while the gentleman was very nice, all we got was an "I'm sorry." I have always thought of the Westin as one of the nicest hotels with the best customer service. Now I'm not so sure we will be staying there again. :(
August 8, 2013
Rated 1 out of 5 by Mitch1 Worst SPG experience
The hotel and staff are average, with the exception of their managers who are not in my opinion. A hotel emplyee (unknown as security never responded to me) tried to enter my room without permission or notice, slamming the door open against the flip lock. The employee ignored me, security did not respond and the manager told me not to worry about it. Will not stay here again.
October 29, 2012
Rated 4 out of 5 by Dan1000 Buffet food - special event
We attended the RPEA event. The food was tasty; however, there were a couple of breakfasts where the food was not kept hot. Eggs weren't even warm.
June 21, 2014
Rated 4 out of 5 by Lumberjack Best feature Shuttle to beach $5.00 round trip
Great room, hotel ameniities gym ,etc very good. Lounge area is relaxing. I attended a conference at this site. The theater, meeting rooms and availability to get to Manhatten beach and shops for $5.00 round trip with bus passing by each half hour allowed us to get out and see some of LA.
Food was good although a bit pricey, but hey this is LA. I would stay there again.
July 25, 2012
Rated 5 out of 5 by Micah Great Stay
On February 7 thru 10 I flew to LA for a long weekend with a friend and to visit two of my college classmates. My stay at the Westin was wonderful. The staff that was there when I visited 3 years ago remembered me and they made me feel so welcome. When my classmates came over, they to said," that they felt welcome". The room was comfortable, quite and the food was great.
February 12, 2013
Rated 3 out of 5 by Nick666 Airport transfer and check in
On the two occasions I stayed the transfer time from LAX was 50 and 35 minutes.
In addition checking and check out was very slow. For these reasons I would not go back to the westin at LAX.
Other shuttles appeared to be much more frequent.
June 5, 2014
Rated 4 out of 5 by CTvisitor Raindrops falling on my head
I liked so many things about this hotel with one major exception -- the shower. Women, if you think you are going to be able to rinse a full head of hair while shampooing, you are seriously misled. Actually I would go so far as to say the bath combined a workout feature with the shower. I spent a great deal of effort running in the tub trying to catch the droplets as they dripped from the large and lovely showerhead. There was not enough water to keep my whole body wet at the same time! Unfortunately there is no shower or locker room in the fitness area which might have served as an alternative. In all other respects, this is a fine hotel and a good value. The restaurant is good; the bed was comfortable; the shuttle to the airport is convenient and punctual. The staff is very helpful and welcoming. The rooms are pleasant, nicely furnished, and even include a window that opens! Now if they only improve the shower...
February 28, 2013
Rated 4 out of 5 by AAB2002 good hotel near LAX
Service was good in general although the front desk is slow when I checked in, but everything after was good. The lounge is very good and with vert attentive staff and good snack and breakfast.
June 12, 2014
Rated 5 out of 5 by Jelmiles Great Experience
The staff was friendly, the room was exactly what I needed. The hotel was organized and well staffed and the rate was reasonable. Who could ask for more! --- Great experience.
June 15, 2014
Rated 5 out of 5 by Vince14 Great for pre or post airline travel
Quick check-in and comfortable beds make this hotel an outstanding choice for pre or post airline travel from LAX.
June 22, 2014
Rated 4 out of 5 by SWE1960 Hollywood Show Stay
Most everything was fine, but the temperature of the common area facility on Friday evening was extremely uncomfortable because of how cold it was. The room was nice and the menu was good, but everyone was noting how uncomfortable it was --yet it took until the next day to really adjust reasonably.
Concierge was very helpful with transportation needs on Saturday.
January 18, 2013
Rated 4 out of 5 by Mandyspg Great airport hotel
The hotel was quiet, clean, and convenient. An amazingly great airport hotel.
June 25, 2014
Rated 4 out of 5 by NYCgirl Decent Property / Great Location
SPG status was NOT recognized upon check-in. I asked for an upgrade and was told the hotel was sold out. I also had to ask for Club access and was initially said it wasn't available, until I said I was a Platinum member, then it was given to me. Concierge Noe was fantastic and helped us with car service and restaurant suggestions. Pool didn't have enough towels.
August 12, 2013
Rated 5 out of 5 by Gk13 Great stay at a reasonable price
Booked the Westin has we had rented a car at Thrifty Car Rental which is right across the street. Everything from checkin to checkout was great. I think it is very reasonably priced given it's location and it's amenities. Only issue is having to pay for computer time and also the printing of our boarding passes.
We will certainly stay here again if we are in LA.
February 24, 2013
Rated 5 out of 5 by billo staff was extremely nice and friendly
I visited this hotel and the guy (leon) checked me and my husband in was so helpful and super nice, he did anything and everything to make our trip fabulous. I don't meet customer service agents like him everyday so he kinda made my day by providing us the best he customer service, hotel and room itself was great , we had no issues at all and felt like home.
January 22, 2013
Rated 2 out of 5 by Trav4Biz Disappointed
I am very fond of Westin hotels but had several problems during my short stay at the LAX Westin. The rooms are in need of rennovation and I had problems with package delivery as well as reservations in the Grill restaurant. My experience was not indicative of the quality I expect with the Westin brand. Access to the club lounge was not worth the extra cost.
November 19, 2012