Rated 5 out of 5 by Rampride40 Food
I didn't expect the food to be anything but average. I had 3 meals there, breakfast, lunch and dinner and every meal was REALLY good. Cooked and seasoned where I thought I was at a really upscale restaurant!
January 19, 2013
Rated 3 out of 5 by lhallvol This hotel needs a remodel of the rooms
Hotel rooms are dated. Old wallpaper and very musty smell. The beds are still nice but the musty smell was very strong and somewhat overwhelming. The intake vent in the shower was covered with layers of dust
December 18, 2012
Rated 4 out of 5 by jj777 Issue getting receipt on line
The hotel stay was great. However, when checking out the receptionist offered to send a copy of the receipt to my email address. To retrieve the receipt I need to get into my SPG account and I can't get in.
January 20, 2013
Rated 1 out of 5 by lpal Worst Westin
This is likely the worst SPG property I've ever stayed in. No water pressure in shower, old decor throughout, no plastic laundry bag in closet, and limited fitness center. Expect a lot more from a Westin.
April 12, 2013
Rated 4 out of 5 by tazman Great Hotel
A very nice place to stay, rooms are clean, large, and comfortable. Parking is expensive, lobby is kept very cold, but those are the only negatives. Staff is great, very helpful. Great place for park&fly.
October 3, 2012
Rated 5 out of 5 by Slappymurphy Convenient and cozy
We live in Los Angeles and when we missed our flight because of traffic, we decided to stay at the Westin LAX, instead of driving home. It was a great decision. Seldom do you get to sample the hotels in your home town, so this was an unexpected treat. We settled in, called housekeeping for a bathrobe, and then went to the Daily Grill in the hotel for a very nice dinner. After dinner, we waited about an hour and still no bathrobe. When I called it to the attention of the front desk, they sent it immediately. What really impressed me, though, is that within minutes I received a personal cell phone call of apology from the hotel manager, who was on his way home. Not only did he insure that our stay was pleasant and that we had everything we needed but he also awarded us some additional SPG points because of the delay in bringing the robe. It was an unexpected but much appreciated gesture. We enjoyed the evening and had plenty of time in the morning to get to our plane. It made getting to the airport so stress free that we look forward to staying at the LAX Westin before our next trip.
February 25, 2013
Rated 1 out of 5 by AJM242 Disappointing
Don't go anywhere near the reserved SPG line (for Gold and Platinum members); you'll actually wait longer than in the regular line. Also, they don't honor the SPG Platinum upgrade policy to suites.
November 1, 2012
Rated 5 out of 5 by Butch8 Great proximity to LAX.
Staff was friendly and helpful, especially the bellman and valet attendant. Hotel is very close to car rental return locations.
Room was spacious and relatively quiet for being near the airport.
October 1, 2012
Rated 2 out of 5 by Loudini1960 Musty rooms
For the second time staying at this hotel, the room we stayed in was musty. It smelled dank. Not impressed for typical Westin quality. Not sure if we'll try a third time.
September 4, 2013
Rated 3 out of 5 Facilities need improvement
On a recent stay the room and staff were fine, but the internet connection in the room was terrible in the evening (somewhat better the next morning) and the coffee pot did not work at all.
August 26, 2012
Rated 3 out of 5 by Kimo767 Features and extra's lacking
Dissapointed that I didn't recieve free wireless Internet collection or a free late checkout, later than 1:00 pm anyway . Unanswered e-mail question to General Manager, was a surprise also.
January 3, 2013
Rated 5 out of 5 by Croz Always Pleased, Great Location
I have stayed at this property several times, and it is always a very comfortable. The staff is very friendly, and the location near the airport and my office could not be more convenient.
February 27, 2013
Rated 3 out of 5 by Brutalhonesty2SPG Tired, shabby, and run down
Perhaps the most tired and run down property in the SPG network. This is a heavily trafficked hotel in need of a date with a designer.
However, parking staff was excellent and very fast.
December 3, 2011
Rated 4 out of 5 by vjay3333333 Would be nice to have free internet
Loved the hotel... However, charging for internet at this stage of where every other hotel is at is a joke. I personally would stay at other properties based on this inconvenience alone.
November 20, 2012
Rated 5 out of 5 by Erie47 Best stay near LAX
Courteous staff, always willing to help. Rooms and baths were very clean and neat. Resturant has good food at a moderate price. We would stay there again if ever traveling
September 23, 2013
Rated 3 out of 5 by NoSleepTonight Scratchy Sheets
Couldn't sleep between the sheets they were so rough & scratchy on my skin. Slept with the comforter tucked under me to create a barrier between me & the rough, scratchy sheets.
November 12, 2013
Rated 4 out of 5 by RPSondhi Great Business Hotel!
I enjoy staying here every 3 weeks when I'm in LA for business meetings. The check-in process is efficient and pleasant. I rarely have anything to complain about when I do stay here.
January 30, 2013
Rated 4 out of 5 by Lindaww1956 Enjoyed Stay
Impressive look and comfortable room. DELICIOUS food, disappointed with 17% gratuity for room service plus $4.00 delivery charge. Will stay here again and refer other to do the same.
July 5, 2012
Rated 2 out of 5 by Alsib Staff less than properly trained
For the $35 per day for valet parking
They brought me wrong car twice
I left my tennis shoes in room and had to wait
45 mins to bring it to lobby
The bathroom is old and tub rusted
August 23, 2013
Rated 4 out of 5 by Christoph Great LAX hotel
My preferred hotel in LA. Great restaurant, calm environment, fine service.
This time the folio at check out was incorrect but with a bit of prodding it was all taken care of.
October 25, 2013
Rated 5 out of 5 by Washington27 Best value
I prefer to stay at this hotel whenever I am in Los Angeles. Friendly staff, nicely furnished rooms, excellent restaurant and very convenient to LAX for those early morning flights.
March 23, 2013
Rated 5 out of 5 by JB12 Perfect for the weary traveler
Arrived after 24 hours of traveling. Got a room a bit early - well needed. A little walk and use of the dining room, had a great night;s sleep. My third stay and 5 stars as always.
October 9, 2012
Rated 5 out of 5 by anthony27 wonderful hotel and staff
excellent hotel i enjoyed everything except the party in the next room was loud and disturbing kids were up early and went to bed late / i say kids because there was a lot of noise
December 19, 2012
Rated 4 out of 5 by Ccruzboone Out of kid amenities
Out of kids crayons & bath toys. Asked for bag to shower with my cast took an hour for delivery of one plastic bag. Live this Westin will come again but this was not my best stay.
February 3, 2013
Rated 4 out of 5 by AnneD75 Parking tag was forgotten
Good for what I needed. Comfy bed. Parking is $25 a day with in and out, but I didn't get my pass, so got stuck in the garage...not a big deal once someone answered the intercom.
December 15, 2012
Rated 5 out of 5 by beaches westin avca
The staff made sure everything ran smoothly at the Westin LAX. They were very friendly, professional and helpful! The workout room could be better but everything else was great.
May 6, 2013
Rated 4 out of 5 by Duane Internet access is expensive!
This is a very good hotel conveniently located to LAX. My only dissappointment was that there is a steep charge for Internet access. It's best to bring your own hotspot device.
October 23, 2012
Rated 4 out of 5 by KittyLou Fabulous for Location, Quality and Value.
My check in was pleasant, the staff acknowledged I was an spg member, and were helpful enough.
The housekeeping staff were very quiet, and when I did happen across them, they were cheerful and friendly. The gym area is wonderful, and it was fabulous to be ale to lay out by the pool, even in winter!
My massage wi the in house masseuse was heaven; being a ballet dancer my feet and calves ache from all the pointe work! It was extremely professional and very well priced.
The bathroom was a little less than I have come to expect from a Westin however, and it was disappointing. It was tired, some of the lighting fixture was broken, and it didn't seem like much of a "heavenly bath" to me.
The bar downstairs was nice enough, and the Daily Grill in e foyer had excellent food. The only thing that made me uncomfortable was that there were obviously conferences on and functions, and I felt that perhaps I was approached one too many times by staff as I waited for a friend for dinner (perhaps they thought I was looking for a date?) .
I'd stay here again, but I'd hope that either e rates go down until they renovate the bathroom, or they renovate ASAP.
January 12, 2014
Rated 2 out of 5 by DDburrard rooms are tired
The rooms are very tired and smell old. The phone beside the bed did not work. Everything is nickle and dimed. The internet, the business center, the parking all extra charges
December 17, 2012
Rated 3 out of 5 by BonesNY Westin Stay
The room was a bit beaten up; furniture broken, light fixtures not functional, but the bed was good.
The Daily Grill restaurant had good food, but the service was terrible.
December 10, 2012