Rated 4 out of 5 by Noel04 Nice
The hotel was nice, and the room was clean and comfy. I am not sure if my sleep was poor because of personal stressors or not, but the bed was rather comfortable.
The hostesses at the Grill were not very friendly, but my server was great, and I really appreciated the garlic in the marinara sauce!
August 3, 2014
Rated 4 out of 5 by bird27 Convenient to airport
Close to airport, shuttle service provided (however, service can be slow for pickup), clean and comfortable. You can count on this hotel to meet your overnight needs.
June 30, 2014
Rated 1 out of 5 by bobyy i got a rash
i got a rash when i was staying at your place
April 29, 2014
Rated 2 out of 5 by NYCItalian Long in the Tooth
With the convenience of the Westin LAX's location. It is very obvious Starwood ignores investing any capital what so ever to upgrade this facility. The carpets are soiled, the elevator button numbers in many cases no longer light up and the wear marks on door handles show the extremely heavy use this facility gets.Forget about using the phones in many of the rooms as they are circa the early 80's and the buttons stick.
Consistently over my average of 8 stays a year at this location, the most over worked and rudest front desk staff of any Starwood property. I cannot fully blame them working in a depressing environment. I would pay MORE for nice clean Starwood hotel near LAX but it does not exist…
July 18, 2014
Rated 1 out of 5 by VictorX Old and smelly rooms - poor service at check in/bar
Having a reserved room - It took them 20 minutes to find a room for me at 11:10 pm after a flight is not what I expect from Starwood and Westin. "Housekeeping did not update our rooms list" "I will give you a free breakfast for your trouble" " I already paid for breakfast in my room rate thank you very much for nothing..."Got to my room and it smelled stale and musty. The "heavenly bed" was anything but. Maybe it was 10 years ago.
Went to bar for a late night - missed dinner salad and beer and again slow service, mediocre food. Staff seemed more concerned about closing than on service.
July 18, 2014
Rated 4 out of 5 by Maccajnr Convenient and Clean
The Westin was clean and tidy with a professional appearance.
July 1, 2014
Rated 5 out of 5 by LK08 Comfort!
Feeling safe and comfortable is my main concern for the four nights a week I stay in a hotel. Good job Westin and great job in following through LAX with the Westin brand.
August 3, 2014
Rated 1 out of 5 by Jeffrey68 Westin LAX is awful
I stayed at the Westin LAX 2 years ago and it has REALLY gone downhill. I had a non-smoking King. The room not only smelled like smoke but the widow was open when I checked in and covered in cigarette ash. The furniture and fixtures were old and beat up and the bed skirt was filthy (I don't want to know what those brown stains were). My room had a connecting door which was unlocked. Good thing I noticed and locked it because at 3:00am the people next door were in full party mode and at 6:00am someone persistently tried to come through the door. I intended to tell the front desk manager when I checked out but I wasn't even asked how my stay was. I'm SPG Gold and I've stayed at many many Starwood properties. This one is easily the worst. It's very convenient to LAX but otherwise the hotel is gross and the staff doesn't seem to care. I expect much more from a Westin. Do yourself a favor and stay elsewhere.
October 25, 2013
Rated 1 out of 5 by Tycoon This hotel needs work
Dear Spg I've stayed in many Sheraton Hotels and never experienced the unsanitary conditions of that degree , the first room had a non working toilet that was not clean, we called front desk to change room which took over 30 mins, second room Tv reception was very poor & very slow wifi service , I complain at the time of check out and nothing was done thanks
October 28, 2013
Rated 5 out of 5 by Bridgey The hotel met our expectations
We had been in the USA for 5 weeks,and stopped in LA overnight before the long flight to Australia.The stopover was great in all aspects.
August 2, 2014
Rated 5 out of 5 by Joseph8 A good place for business conferences
This hotel had all the trimmings. It has a theater, ballroom, conference rooms, a very spacious room with a king bed, a two person, couch and footrest, ample desk space and plugs for electronics, and a nice view of the city. The staff was courteous, humorous at times, and always asked if they could help if i looked uncertain or asked for something. The food was good at the hotel grill (including some dishes for low fat dieters like me) and an inexpensive breakfast could be purchased at Starbucks outlet adjoining the lobby. Also the exercise room was open 24 hours, and an outdoor pool for those who wanted to take a dip. I would have liked a free continental breakfast, but I guess you can't have everything!
May 4, 2014
Rated 5 out of 5 by Educator66 Excellent Front Desk Staff & restaurant
Moremi checked us in and was extremely friendly and accommodating with our requests. She made our stay so much more pleasant as we attended a conference on health concerns. The restaurant at the hotel was excellent, both service and menu. We dined there on three different occasions and had great experiences every time.
April 26, 2012
Rated 5 out of 5 Very Professional Service
I was upset when I first saw where my room was located because I am a very light sleeper. However, when I went downstairs to resolve the situation I had literally picked a guy out walking by the lobby with a hotel suit on. As I stopped this guy, he listened to me, came back with a quick solution to the problem for my room and made sure my families other room was still near mine even though we moved floors and the hotel was almost booked. He also took it a step further by apologizing for the mistake and giving us some additional amenities. It wasn't until later when the guest services called to make sure my new room was suitable that I realized the General Manager was the guy I picked walking by. It was the end of a long trip for us which is why we were at the airport Westin and it was so awesome that Chris the GM had taken such great care of us with kindness, thoughtfulness, and professionalism. We will make the Westin our first choice for our next trip. Thanks Chris!
July 15, 2013
Rated 3 out of 5 by NavyChief Some Good, Some Not So Good
I've stayed here dozens of times over the past several years. It is really an "on or off" experience. This last stay was a bit off.
Had a four-plus-hour wait for room. "Rush clean" on reserved room never done. After four+ hours, I went and asked for "any available room," I was given 12xx. Went up there and housekeeping was still cleaning room! Back to front desk. Front desk clerk apologized and said, "I will give you a $40 F&B credit and check with management on other comps." I said thank you very much. He gave me another regular room (12xx#. No complimentary water in room #and I checked minibar, too). Upon check out, credit or comp never appeared on folio. Check out clerk gave me $40 F&B credit when I mentioned issue to her. I thought that was very nice of her.
Excellent martinis at Daily Grill bar but Tuscan Brick Chicken almost indelibly dry and tasteless. Potato and vegies were nice, and service from waiter superb.
We will see what happens next time....if that time comes.
December 4, 2013
Rated 1 out of 5 by SPGPlatinummember Horrible hotel
The room they put me in smelled like cigarettes. Any room that smells like smoke should not be rented to customers until it is cleaned. Then it took over 30 minutes and 3 phone calls for the reception staff to bring me the keys to my new room. After the stay, I reported about the problems to their GM. The GM did not respond but the Exec Assistant (L. Terry) responded and the response was polite, helpful and prompt. It's a shame that the front line staff cannot handle themselves as professionally as Ms Terry. It's also a shame that the best experience I had with the hotel was dealing with the Exec Assistant to address my problems with the hotel.
January 19, 2012
Rated 5 out of 5 by Jay99 Clean, modern hotel minutes from LAX
I felt relaxed and well cared for in this hotel, among the hustle and bustle of Los Angeles. The staff were all very genuine and engaging.
August 1, 2014
Rated 5 out of 5 by GoldenQueen63 Pleasantly surprised
The hotel exceeded my expectations in so many areas. The room was lovely. The staff was so welcoming, friendly and knowledgeable. The food was very good. The ham was a little salty but the hotel did not cure the meat. Over all a thoroughly enjoyable stay. Thank you.
June 21, 2014
Rated 1 out of 5 by starwoodforlife Horrible front / service desk staff
I have been staying at this property almost weekly since December 2012, and while the property is nice, the service is getting worse everytime. Here's another mishap this week.
I requested for a late check out. Service express said 4pm since I was a platinum member. Great. Came back to the hotel past 1pm, and front desk agent had to reactivate my key because turns out the request was never logged! Went to my room, and the cleaning lady was about to start cleaning. Told her I wasn't checked out. She refused to leave and continued cleaning. Also took the complimentary fruit bowl I had saved when she did leave. Amazing. Then later that night, I got an updated invoice via email, and wow, turns out, the front desk agent charged me for an extra night!
Only bright spot in this property is Isabella at the executive lounge. Very nice and helpful. Everyone else I encountered, horrible, especially some of the front desk staff.
This is my second review -- and I guess since it's not a glowing review of the property, it will not be published... just like the first review was ignored.
August 9, 2013
Rated 5 out of 5 by NIAN Good client service
Our special request for a hard wooden bed board due to back problem was well accomodated. Really appreciate the service.
July 31, 2014
Rated 5 out of 5 by Amrose The hotel location is accessable to all ares of interest
We have been using this hotel for the last year and it is so easy to get in and out of the main freeways. My wife loves the beddings that she hopes to have one at home. The service is always excellent.
October 15, 2013
Rated 1 out of 5 by theace222 NO HOT WATER
hotel is run down. loud. on the runway. i understand you get what you get. NO hot water in the morning. First time in 20 years at a Westin. Told front desk upon check out. No follow up. Disappointing.
May 21, 2013
Rated 4 out of 5 by mel45 Wonderful experience
The staff provides a first class experience. Everyone asks if you need help with anything and smiles and wishes you well. The lobby area was beautiful and quiet.
The rooms were a bit dated but clean.
December 2, 2011
Rated 1 out of 5 by disappointed This hotel needs a facelift urgently
Dirty room - damaged furniture- dirty wor out hallway - disrespectful saff at front desk
- shuttle driver driver drove right past us
good help getting lost papers returned
March 26, 2013
Rated 5 out of 5 by jengjeng jengjeng
For an airport property, this can rival any city proper business/convention hotels for its cleanliness and appointments.
July 31, 2014
Rated 5 out of 5 by Stranded43 What a treat
Stayed here for one night after having flight issues and was blown away by the property. The front desk staff were kind and accommodating. The bed and and bathrooms were comfortable and spacious. I would stay here again.
July 30, 2014
Rated 5 out of 5 by Breezin One of the best Westins
I'm so surprised to see the average 3.5 rating on this hotel because I've stayed here many times and it's consistently a top performer in my book. The staff are excellent - personable and always attentive to my needs. The rooms are top notch - always clean and comfortable and the showers are superb with great water pressure. I frequent the fitness center when I'm here and I appreciate the great equipment and nice views from the center. Finally, you just can't beat the location near the airport and central to nearly all locations - especially when travelling to points both north and south of downtown.
June 19, 2013
Rated 3 out of 5 by Robert4u A bit disappointed
I had booked a couple of nights at the deluxe rate. I needed two double beds and when I checked in, they told me there were none available except on the lower floors. I reserved for higher floors and that was not acceptable. Given my dissatisfaction, I was given a room in the executive floor at no extra charge. The room was great, but there was only one complimentary water. I usually get two from the other Westins I've stayed in the past. Also, they did not replenish my bottle the next day. The worst part of my stay was I didn't know it was next to a dog kennel. At 7 am, I was woke up by continuous dogs barking. I was hoping to sleep in late on Sunday but all the noise from the dogs was just too much. Unless I get a room away from the dog kennels, I won't be coming back to this hotel.
July 22, 2014
Rated 5 out of 5 by ABC27 Westin Review LAX
excellent service at housekeeping, service express, bellman and front desk.
July 31, 2014
Rated 3 out of 5 by AlgaeEater Worn Decent Hotel at Fair Price
This hotel is a good deal for the price, considering you are in LA. The rooms are fine but you can see definite wear and tear through out the place. The service was good and most of the staff were helpful and gracious.
My toilet was broken when I got in the room, bad, and they had a repair guy up there in 15 minutes, good.
The lack of free wifi is just irritating, the in and out parking was over priced and there was no complimentary breakfast. But that is the trade off for the lower rate.
If I was staying in the LAX area in the future I would consider this hotel again knowing its limitations.
October 10, 2013
Rated 5 out of 5 by coreythrace Always a pleasure
My boyfriend and I have been traveling a lot lately, often by spring boarding from LAX to another destination. Sometimes business, sometimes pleasure. We have friends we like to see in LA, so we schedule overnight layovers whenever possible. We always stay here, not just because of close proximity to lax, but because we know we will enjoy a comfy night at the westin lax and start each trip off right, even if it's a business trip. Great place near the airport, huge lobby, incredibly comfortable bed, clean rooms, great treatment for Starwood guests. Always a good workout in the fitness center.
September 14, 2012