Rated 3 out of 5 by Violet25 This hotel doesn't meet my expection
We stayed in Westin for 4 nights. On average, I don't recognize it as a 4 star hotel.
Two impressive but negative things during my stay there: The front desk is not friendly when I checked in. The staff who processed my check-in was so rude. He kept inputing the incorrect info and asked my ID and credit card for 5 times without any apology. The second shock was house keeping. When I returned back in the evening, the house keeping staff didn't clean the trash box so I have to call them again and again.
Definitely will not recommend this hotel any more.
May 17, 2013
Rated 2 out of 5 by Byod37 Disappointed
When I pass through Los Angeles in regard to my travels I choose to stay at Westin Los Angeles Airport. However, this last stay was disappointing. The telephone didn't work so I was unable to call the front desk. I called with my cell phone and requested a wake-up call that never occurred. I also informed them the telephone wasn't working as well as the t.v.. The t.v. seemed to freeze when I requested a feature. I turned off the t.v. and after it was turned on it seemed to work just fine. When I parked the rental car out front so I could check-in an individual seemed a little pushy in regard to wanting my keys. I felt his presentation was poor but maybe I'm just a little sensitive. The individual who requested to have my keys asked if we wanted our bags taken to the room. I stated, "yes." However, no one every came to help with the bags so my family and myself got our own cart and loaded our bags. As we entered the hotel a staff person indicated he would take it from there and he was very friendly and informative. Basically, I'm stating that usually I have a good stay at this location but this time I was disappointed!
May 19, 2013
Rated 2 out of 5 by sdcfwd Poor pickup at LAX
I waited for over an hour for the courtesy shuttle to pick me up at LAX, finally abandoning it for a taxi. After a cross-country flight, landing at 10:30 PM PDT, it was not appreciated (especially since every other LAX airport had multiple shuttle stops while I was waiting for the hour).
May 18, 2013
Rated 4 out of 5 by Lande GREAT restaurant in Hotel
Above average for a WELL trafficked Airport Hotel
Super high volume & although an older property, they maintain it very well.
Steak etc restaurant in Hotel saves you from going out anywhere else ....Quality & Service as good as anywhere
May 15, 2013
Rated 2 out of 5 by Leonel Somewhat disappointed
It's the second time I stay at the hotel this month. My first experience last week was not great, but I tend to not judge on first impressions, so I decided to give it a second chance.
PROS: The hotel is nice, the rooms are clean, nice towels, fridge stocked, and the staff is helpful.
CONS: the hotel charges an additional $25 for parking (YES, $25!). If you decide not to pay the $25, then you'd have to pay parking any time you drive out of the lot. Regular unpaid TV channels did not work (first or second visit) unless you pay for what you want to watch. I called room service and there was no answer; had to call several times until someone finally answered. Last week, we asked for a knife, and it was delivered to us after three calls and 1 hour. They charge for Internet; they basically charge for anything in the room outside a complimentary coffee and tea. Additionally, I forgot my sandals in the room when we checking out. A couple of hours later, I called to ask about the sandals, and they said the sandals were not found in the room. Just a little disappointed to hear that.
I expected a little more from a name like Westin. I don't think I will be visiting them a 3rd time.
May 13, 2013
Rated 5 out of 5 by Traveler Wonderful staff and great features
I'm a loyal Starwood member and generally like Westin's the best of all the SPG properties. This one is a staff out. Happy hour in the lively bar was a great place to tab a meal and glass of wine. The lobby is spacious and beautiful and the staff were fabulous. I generally do not expect much from airport hotels - even the nicer chains - but this property exceeded my expectations. Will stay here again and again. .
May 7, 2013
Rated 5 out of 5 One Shortcoming
I almost always stay at the Westin LAX. I love this hotel as it feels like a home away from home. Each time I am there for more than one night, I sign up for the "Green Program" I have done this since the program was started. However, I have only seen one credit for having signed up. I don't know how the credits are applied, however, even asking the staff, I have not been able to get any correction of the earned points applied.
May 6, 2013
Rated 2 out of 5 by Chris The rooms need some updating.
Not quite a Westin in my book. Lobby is nice but rooms are dated. Bathroom needs to be re-done
May 8, 2013