Rated 3.3 out of 5 by 675
Rated 2 out of 5 by SJCA trip to LA
checkin was slow and unorganized
cleaning staff always forgot to replenish things when they cleaned the room
restaurant and store are very expensive
restaurant dinner service was very slow, waited an hour for our food and when the food did arrive the order was wrong.
July 27, 2014
Rated 5 out of 5 by Alison07 Quality Hotel
Attended a weekend conference recently. Was welcomed by staff member when I entered the door, then quickly and efficiently taken care of at reception. Every interaction with hotel staff during the two days was exceptional. The complimentary shuttle to LAX was convenient and very much appreciated. I WILL be back.
July 14, 2014
Rated 5 out of 5 by Chris38 Excellent Hotel near the airport
Friendly and helpful staff. Comfortable room with all required amenities. Convenient location and good shuttle service to/from the airport. On-site restaurant with good food and reasonable prices.
July 25, 2014
Rated 4 out of 5 by buzzman The best option close to LAX
I have stayed at a lot of hotels close to LAX and the Westin is, by far, the best of the bunch. The staff are always very helpful and respectful. In an age where most people use some sort of electronic device as their primary means of communication the staff here are great communicators and have helped me several times when I have been in a bind. I highly recommend this hotel!
July 24, 2014
Rated 4 out of 5 by Cb63639 Great Overall Service
Staff professional and settle services. Shuttle bus to LAX Airport might be complex to cover due to high demand depending business hour
July 25, 2014
Rated 4 out of 5 by RITraveler Consistent quality
This is a great hotel for a stay in LA. Clean, great food, consistent rooms! Only negative was the check in wait - need more people at the front desk!!
July 25, 2014
Rated 2 out of 5 by JEREX Great hotel but management challenges
The hotel was outstanding except for two major organizational issues I encountered in less than 48 hours there. I was checked into a room where a previous guest still had her belongings and had to vacate it, and a maid tried to make up my room an hour before I checked out even though my property was still there! For example, she unplugged my computer power cord and put it in the computer bag; what sense did that make? I was only out of the room 3 minutes. (Was the hotel planning to turn my room over to a new guest when the last person in it had been me?!) One incident could be random, maybe, but two indicate a significant and/or staff management problem.
July 15, 2014
Rated 5 out of 5 by AndrewBrooklyn Nice Airport Hotel
Great rooms and food. Pretty friendly staff and nice lounge. I'll be back
July 4, 2014