Rated 4 out of 5 Got an Upgrade to a small suite but felt we were on the runway!
Got into the hotel late on Sunday night after a 6 hour flight from Maui. Really wanted a good nights sleep as we had another flight the next evening back to the UK. Pleased when we were told we had been given a room upgrade, liked the suite but the noise from the planes on the runway was unbearable. The flights continued all night with a small break from 3am - 6am. Do not stay on the airport side of the hotel. WE were on the 12th Floor overlooking the runway & you would of thought we were on the runway. We've stayed at the hotel on several occassions & really like what the hotel offers to break our onward journeys from the UK but on this occassion it was very unfortunate. It wouldn't put us off staying at the hotel but we would certainly request a much quieter part of the hotel to stay in future.
March 24, 2015
Rated 4 out of 5 by AaronHarleyBailey Efficient front desk
I usually stay here the night before flying out of LAX (and have noticed many others use the same strategy due to LA traffic). The SPG line at the front desk works very well. They honor it and call over SPG check-ins first (on this visit I was called over from the SPG line ahead of a very well known celebrity waiting in the non-SPG line). The hotel needs a refurbishment to bring up to Westin standards though. And another shuttle or two should be added as they take so long many just hail a cab instead (not a good thing as so many use this hotel for airport convenience).
March 17, 2015
Rated 3 out of 5 by USNA1986 OK, But Needs Much Better Airport Shuttle Service
The hotel lobby was good and about what I expect for a Westin. The bed was comfortable. Room service food was good. Some details like a dirty bathroom ventilation grate and a loose sink faucet handle could be expected at a lower class of hotel but not at a Westin. Main problem is that the shuttle service from the airport was way below expectations. We waited at the airport as many other Hotel Shuttle services went by over and over again but no Westin shuttle. Finally, the Westin shuttle arrived and there were so many people, there were not enough seats for everyone so some people had to stand. Similar situation on the way back to LAX in the morning. Please improve the shuttle service.
February 18, 2015
Rated 5 out of 5 by reedster GREAT STAY
Fantastic business & pleasure trip. Check in was fast and very efficient, room was outstanding with great view. Bed was very comfy on club level 11th floor ( I was upgraded upon arrival to club level ). The entire stay was very pleasant, I got to use the gym & swimming pool, bought a nice gift in the gift shop for a birthday I was attending. The food was outstanding in room service .Try the chicken pot pie. ;-) The staff was very kind, pleasant and courteous. Usually I stay in Beverly Hills or Santa Monica but the hotels were very expensive because of spring break and the Westin was 1/3 the price. The room was just as nice as the Beverly Hills hotels and I will definitely return to this specific hotel on future trips to Los Angeles. Shuttle service free and fast to the airport, quiet rooms. Can't say enough. Very happy.
March 18, 2015
Rated 3 out of 5 by TJ71023 Fine
It was fine short on some thing
But for me for the night it was great close to airport
In and out was easy
March 20, 2015
Rated 2 out of 5 by BobOJ2014 Disapointed Traveler
I've stayed here several times over the past few years. I was pretty much disappointed this time though and may re-consider alternatives in the future. Several plugs in room didn't work. TV didn't work. No "free" water despite Platinum status. Water pressure in shower was almost untenable. Took 5 minutes to get shower going as switch from bathtub didn't work. Old towels. Staff promised to drop of running shoes. I had to call back 3 hours later when they didn't arrive (and I was charged $5). No water in workout room. Overall, below expectations for a Westin.
February 26, 2015
Rated 5 out of 5 by Docpeter Excellent Stay
The room was quiet and comfortable. The Platinum upgrade to a junior suite was appreciated. There was no bottled water in the Club Lounge so the front desk staff had some brought to my room. The breakfast in the lounge was good. Overall it was an easy and enjoyable stay.
February 6, 2015
Rated 4 out of 5 by ChrisKay Airport hotel but could use some work
The proximity to the airport and free shuttle service is a big plus for this hotel. I have to admit I would have expected a little more from a Westin though. The facility was clean and well maintained but the staff could use some work. During check in an older gentleman asked the lady where he could print his tickets and the directions weren't very clear for him, which caused a lot of confusion. As for my room, I got two double beds and had a very long way to walk to the room. I think the Platinum recognition could have been a little better at this point. In addition to this I think the price is a little too high for what I have gotten. I usually stay in the much cheaper Four Points and have no surprises of what I get.
March 8, 2015