Rated 3 out of 5 by ehilton I usually love Westin Hotels, but...
My stay of the night of 11/30 was OK. When I arrived my room was about 96 degrees, VERY hot, and I couldn't get the thermostat to work. I called the front desk and asked for the engineer to fix. The front desk said someone was coming right up in a few minutes. After 15 minutes I could not stand the heat (no room service dinner for me) so I left the room and walked to the front desk to let them know.
They did ask if I wanted another room. Since I had unpacked I decided to just go out for dinner and hope that the room was cool when I returned.
I returned to the room about an hour later and the room had mostly cooled off. Too warm to sleep, but cooler. After watching a show, the room was finally cool enough to sleep.
As a Starwood preferred guest, I stay at Westin's quite often. However, this was a first "difficult" stay for me.
I am thankful that after speaking to the front desk in person, the engineer was able to repair the a/c unit. And I would expect this kind of experience is rare for Westin Hotels.
Other than the HOT arrival, the rest of my stay was comfortable and up to Westin quality standards.
December 6, 2012
Rated 4 out of 5 by MB060953 Very nice staff
everyone went out of their way to assist. we had very noisy neighbors, barking dogs, screaming kids and the staff must have sent up duct tape as we heard nothing after our call.
May 6, 2013
Rated 5 out of 5 by Mikael San Francisco Westin
Extremely convienent to the airport. We had a fantastic dinner at the hotel and my wife and I loved the heavenly mattress. Not to mention a fantastic shower head in the shower.
June 10, 2013
Rated 4 out of 5 by Carl57 Great time in San Fan Westin
Everyone on the Staff was wonderful , I was traveling with a group and each person commented on how nice the rooms were and wished we had more time to enjoy the city.
August 26, 2013
Rated 5 out of 5 by Richard28 Outstandiing
Even t hough our arrangements were last minute, the hotel and its staff met all expectations and more. Quick check-in and out, good food, comfortable room and very clean.
April 30, 2013
Rated 3 out of 5 by LauraandAmanda2012 So much for Starwood Gold
8 people in front of me to check-in: Starwood sign was out but only one staff .....he promptly removed the Starwood sign when I pointed to it. More from desk staff....
March 17, 2013
Rated 3 out of 5 by LAM3 This hotel was a perfect airport hotel
My stay was only for a night. The hotel was far better than any airport location hotel that I have ever stayed in. Great amenities and a lively bar and restaurant.
January 18, 2013
Rated 5 out of 5 by Grace0303 This hotel surpassed my expectations!
Great hotel. Very clean. Bed was so comfortable I didn't want to get up. I would stay at this hotel again and would recommend it to friends and colleagues.
June 23, 2013
Rated 3 out of 5 by BizTraveler2000 Still charging for wifi use
Daily charges for wifi connections is a deterrent from staying here when the main purpose of the stay is business.
November 10, 2013
Rated 2 out of 5 by TK2400 Limited Cable options
The only news channel I could get was FOX news. I could believe I could get any other news channel. This has to be the first in any hotel I have stayed at.
March 11, 2013
Rated 4 out of 5 by MadMark This hotel has a beautiful design.
I understand the hotel was redesigned recently. It looks great! As a guest you want to sit/occupy the many beautiful areas of the hotel.
October 5, 2013
Rated 4 out of 5 by BizTraveller75 One night stay
As usual a good stay with Westin.
Hotel actually offers continental breakfast to Platinum SPG in addition to chosen amenity (500 points in my case).
January 21, 2013
Rated 4 out of 5 by Tamara Getting a little dated and dirty
Love the renos to the lounge area but my room was definitely looking tired and dirty. Still the easiest option for me so ill continue to stay there.
March 2, 2013
Rated 2 out of 5 by Traveler000 Monetary Greed
If you stay at this hotel beware! I travel for work and pleasure 4+ times a year and I have never checked into a hotel that requires the full amount of my stay along with $50.00 a day incidentals (if you stay 8 days they require an additional $400.00 at the time of check-in).
During my stay, the group I was with traveled into downtown San Fransisco. The conceriege services couldn't provide us with accurate amounts to get to/from hotel to downtown. Everytime it was discussed the amount would change (went up in price).
Also, I particapted in the Green Program where you can choose to reuse linens/towels; beware this also means that housekeeping will skip your room and not clean/restock toiletries/make your bed.
This hotel is convienent for location to the airport, but 45 minutes from downtown San Fransisco.
The hotels pool and hot tub were nice, although the area inside the pool area was the coldest place in the hotel.
If you plan to work out in the fitness center, remember to bring your own clothing. The Westin offers $5.00 rental of workout clothes but if you need to order clothing that is 4 sizes bigger than what you normally wear.
January 20, 2013
Rated 4 out of 5 by Greg747 Great location
Great location near SFO, very friendly and accommodating staff. Only complaint, room doors slam in the hallway and we could hear it in the room.
February 3, 2013
Rated 4 out of 5 by woldtraveler solid airport property
Decent facility. Helpful and cooperative staff. Staff will say shuttle does not run 24 hours however there is on call shuttle service available.
October 14, 2012
Rated 4 out of 5 by Gael1q Exceptional Service
We were here after our flight arrived and before our departure. Great location for airport access. Good shuttle service. Exceptional staff.
June 17, 2013
Rated 4 out of 5 by traelpro69 Good location/ good staff
very attentive staff. asked for a special request and staff all communicated with eachother to make sure I was satisfied
October 7, 2013
Rated 3 out of 5 by Jerry Aging Hotel
This hotel is in need of a serious upgrade to many of the guest rooms. Availability of double beds only for my wife and I was unacceptable.
May 18, 2013
Rated 4 out of 5 by layover great airport location
The front desk agents were very friendly.
December 8, 2013
Rated 2 out of 5 by TJ101 Hotel was less than expected
I expect better food and service from SPG hotels so I was very disappointed. They didn't even provide salt and pepper with the lunch.
October 28, 2012
Rated 4 out of 5 by PhyllisNAAFA Terrific Overall Experience
The hotel and its staff offered a terrific overall experience. I look forward to staying at the Westin SF Airport in the near future.
August 11, 2012
Rated 5 out of 5 by Traveler6 Comfortable well appointed hotel
The hotel was functional, well appointed with good showers, comfortable beds. The lobby has a relaxing bar, with nice wine choices.
June 26, 2013
Rated 3 out of 5 by ttown was this really a Westin?
Definitely not a heavenly bed. Pillows were not down but more like a bag full of cotton balls. Westin price but not Westin quality.
June 14, 2013
Rated 5 out of 5 by gr8pipes Perfect stay
I can't think of a thing that wasn't perfect. From the Valet, the Porter, the Front Desk Staff, everything was just as I liked it.
November 21, 2012
Rated 5 out of 5 by SueCTA Great hotel, great lobby
The new lobby at the SFO Westin is terrific. Rooms are clean, quiet, and comfortable. Plenty of plugs, including one by the bed!
March 28, 2013
Rated 4 out of 5 by Bannanas Hotel Location
The hotel is great for the fact that it's close to the airport, but it's bad for the fact that nothing is really close to it.
February 28, 2013
Rated 4 out of 5 by dml74 Stay during construction
I have always liked staying at the SFO Westin, but the construction of the new bar/restaurant made this stay less enjoyable.
November 2, 2012
Rated 3 out of 5 by LFHAK Pleasant Stay
A good basic hotel near SFO. Staff is trying hard to make all feel welcome. Truly enjoyed the remodeled bar and dining room.
January 27, 2013
Rated 5 out of 5 by Leslie1 End to an awful day!
I told them I had an awful day of travel and they asked if a glass of wine would help. That was so sweet ....and it did!!!
January 15, 2013