Rated 3 out of 5 by DrMJM Room good, but too noisy
One would hope that by being near the airport, and having an early (6:00 am) flight, a restful stay would be possible. Alas, not so much.
The rooms are not adequately sound-proofed, and noise in the halls (of which there was a great deal), slamming doors, crying children in nearby rooms, etc. prevented a good night's sleep. Thus, even though trying to retire for sleep at a reasonable time (10 pm), and arising at 3:30 am to prepare to catch the 4 am shuttle, sleep was fitful at best, with many awakenings from all the noise.
Not expected from a hotel of this supposed caliber.
September 6, 2012
Rated 1 out of 5 by Diane74S Guaranteed Reservation But No Room
More than 5 months before our one night stay at the Westin San Francisco Airport we paid for our room and received a confirmation stating that the room was "guaranteed for late arrival." When we arrived at about midnight on Saturday, July 26, they were overbooked and had no room for us. We sat in the lobby for about an hour and half waiting for the manager (who did not come out to talk with us until we insisted upon it) to "find" us a room. At about 1:30 a.m. a room was "found" for us in the hotel. We were not the only guests who had a prepaid reservation that was "guaranteed for late arrival" who arrived only to find that no room was available for them. The receptionist at the desk took my contact information and told me that a manager would be in touch with us on Monday about a refund but it is now Wednesday evening and we have had no contact from the Westin. They essentially took our money and sold our room to someone else.
July 30, 2014
Rated 4 out of 5 by maryb151 Great service
I spent three nights at this hotel in March 2014. I was given a room on the 7th floor that had been updated. It was a nice room with a wonderful heavenly bed, and very quiet given the proximity to the airport.
The best thing about my stay was the service - from the front desk staff to the breakfast and dinner waitstaff and everyone in between, I felt very welcome and that they were looking out for me.
I used the fitness center each morning and while it isn't huge, it was enough to get a good workout in. The machines always had clean towels and water bottles.
March 13, 2014
Rated 5 out of 5 by Robby19 Primo Airport Hotel
The location of this hotel is excellent, if you have any business at SFO. Could not be much closer. Also walking distance to the Millbrae BART station, which was very convenient. The rooms are a little worn, but they're big and have all the Westin touches -- excellent beds and bedding, a big desk, a nice chair/ottoman combo. Surprisingly quiet for being so close to an airport; I heard no planes from inside my room. Very accommodating staff; the bartender was warm and friendly, and the front desk staff took care of my needs quickly and happily. Would definitely recommend.
July 18, 2012
Rated 2 out of 5 by zlzoul Bad first impression
Sometimes first impression is VERY important. When I arrived at 9 PM, only two front desk staff are serving for a queue of more than 10 people! And the queue is just keep increasing. After serval complains finally we got a third front desk staff. People are exhausted when they arrive at the airport, and standing in such a long queue to check-in for a Westin is just awful.
Front desk says it will cost me $30 for an room upgrade with a bay view even for you as a platinum member. Well although she tried to 'save time' and finally waived it for me, but is this against the platinum benefits? I am not asking for a suite, just a room with better view.
During the stay the housekeeping staff was great! Restaurants are fair as well.
October 17, 2013
Rated 5 out of 5 by JP60 the beds are amazing
we had a great visit at this Westin from the friendliness of the guest check in, the great room, the stellar bed, and the friendliness of the whole staff. When we got back from dinner and tried to park in the lot, it was full. I talked to the Valet Manager and he found us a place to park. Very nice!
July 30, 2014
Rated 5 out of 5 by EdTam Great place to stay
Staying in Westin San Francisco is a pampering experience with friendly and responsive service staff who gives guests that "luxurious" feeling, from checkin to checkout. SPG members are also recognized on the spot and given that little extras to make them feel special. Thank you Westin SF Airport and until next visit.
July 29, 2014
Rated 5 out of 5 by Warren34 Just what we needed
We needed what we knew would bea nice hotel witha restaurant for just a single night before a transcontinenatal flight. Everything was perfect: good meal, great bed. Super close to the airport with a shuttle. And everything a Westin should be.
July 29, 2014
Rated 5 out of 5 by BeijingPoly Thanks!
We have a excellent experience with our meeting and statying at your hotel from 7/17-7/23. The team worked with us was a very good and professional team which included Vicki Idzal, Leanna Mendoza with booking and planning the meeting, booking guest rooms. During the meeting day 7/19-7/20, the on-site manager and service persons were very good and helpful.
Thank you very much!
July 24, 2014
Rated 4 out of 5 by Georgepot Great Staff
Westin employees where very helpful they even open the gift store late at night just for me so I can get advil.
July 29, 2014
Rated 5 out of 5 by SeaBreezeSue The staff are exceptional
The staff at this hotel are very attentitive to you when you check in and with any other item you need them to address. They have perfect etiquette and address you by your name. Very professional and efficient!
May 27, 2014
Rated 4 out of 5 by swimmer swimming pool
The pool is wonderful - especially because it opens at 5 am. However, it is usually a bit cold (my conclusion after three visits).
July 28, 2014
Rated 3 out of 5 by SS62 Nice place to stay near SFO
This is a very nice close to the airport hotel. Their park and fly arrangements are very convenient. The staff is very courteous and the rooms are nice. The hotel is being renovated from the top floor down right now.
They have a nice restaurant as well.
My only grip with SPG in general is charging for wireless internet even if you are an SPG preferred member. Only the higher levels get free wireless. Other nice and not as nice hotel chains give free wireless, some to anyone and most to anyone in their club.
January 28, 2014
Rated 5 out of 5 by ckone08 This hotel ticked nearly all the boxes
The location was great, 10 mins from airport and a 30min BART (train ) ride to SF Downtown ($8 return). The room and hotel was very quite, comfortable and clean. Staff very friendly and efficient, nothing a problem. Meals simple but yummy. Across the road is a path along the waterfront - great for walking, running, plane watching (international and domestic runway right in front - can't hear from room) or accessing restaurants. Also a lovely shopping district is a short taxi ride away. Highly recommend this hotel.
October 5, 2013
Rated 5 out of 5 by Priscilla15 Exceeded our expectations
The whole hotel smells wonderful and is beautifully decorated. All of the staff was great! Anything we requested was delivered promptly. Everything was super clean and comfortable. We will definitely be coming back again! Highly recommended!!!!
May 21, 2014
Rated 5 out of 5 by Zeny48 The hotel has great customer service.
Staff is very helpfull. Room is great and wonderful. I attended an event which food is serve. The food is awesome!
July 28, 2014
Rated 5 out of 5 by smitty72 great location/great staff
we had flown in from Hawaii and was met by the shuttle bus and driven the short distance to the hotel. checked in and was at the bar having a much deserved cocktail,less then an hour after our plane landed. service,room and cocktails were great. On our departure I left our cell phone in the room and upon arriving home back in Chicago there was a message waiting that thery had found the phone and they were shipping it home.can't say enough about the hotel the staff and the service. please don't change.
October 15, 2013
Rated 4 out of 5 by CTraveler Good choice for airport accomodations
The Westin SFO is a good choice at the airport. I almost always stay here when I need an airport hotel. Large rooms, good gym and pool, all the expected amenities. The staff makes the place - very gracious and friendly. As a Platinum you are treated very well - room upgrade and breakfast. This hotel is closer to the airport than some of the other choices, so the shuttle is a fast trip to the terminal. Had a problem with the heater in my room and maintenance was there quickly to address the issue.
June 12, 2012
Rated 4 out of 5 by DJOC July Stay
Usually the service at this hotel is very good. However this time when I checked in, the person at the desk ran off to put something away and when he came back appeared hurried. He did thank me for being a Platinum member, however neglected to ask a couple of key questions: "would you be interested in making a green choice" and "would you like your bill emailed to you"? On Wednesday, I had to call back to the hotel and ask to have my bill emailed to me.
August 4, 2012
Rated 4 out of 5 by 1Wino LOCATION LOCATION LOCATION
I have stayed at this hotel many many times over the years. It is great when your business picks up the tab, but out of your own pocket, it gets quite pricey and then they add a huge parking fee on top. There are excellent other hotels in the area that I have used, but I prefer this one, when I can get a reasonable price, because of the location -- easy access to just about anything and everything, if you have a car. It is not an easy walk to anything.
August 9, 2012
Rated 1 out of 5 by Fins56 Chose Westin for
I had 6:30am flight.
There were many hotels available.
I chose Westin over many other lower priced hotels expecting little more expectation than other hotel chains.
Turned out "phones in the room does not work" "no wake-up call available" "45 min to airport from by shuttle due to stopping 3 other hotels. It takes 20min from my apartment in Manhattan to LaGuardia airport.
Probably those under $100 rooms had at least working phone in the room.
February 10, 2013
Rated 4 out of 5 by CaptainParker Nice Airporter
Room very comfortable, staff very responsive, close to airport with convenient shuttle. Quiet and clean. Water pressure and outlets were downsides.
A good choice when you have an early flight or a long layover.
July 21, 2014
Rated 5 out of 5 by rklee45 Great Hotel
We had a great weekend stay at this hotel. Airport shuttles very timely and easy to find. We came back late our first day and were concerned the restaurant would be closed since it was near 10pm. We were seated without hesitation and the food was great, and the service excellent. The wine list was excellent like you would expect to see in San Francisco. Overall a great stay and will definitely return.
July 2, 2013
Rated 5 out of 5 by climbingman Very convenient, just renovated, triple pane glass
I stay at this Westin when taking an early flight from SFO. Very convenient to the airport, rental car return. Rooms are well kept, standard Westin. Lobby is brand new, parking and landscaping brand new. Very well maintained, decent place to stay.
My wife, traveling with me, remarked how great the check in experience was. "That is why you stay at Starwood, she was really excellent at customer recognition and service." Checked in 8pm +/- Sat 5 July. Sorry I did not get your name, Ms. Front Desk, but you get gold stars.
July 7, 2014
Rated 5 out of 5 by Don71 Staff was great
We used the hotel/airport shuttle on several occasions. The staff was very responsive and helpful.
July 22, 2014
Rated 5 out of 5 by Moose30 My stay was fantastic!
I was expecting just an above average room but all of their accommodations were top tier! The bed was like sleeping on a cloud, the shower had a huge rainhead w/ handshower and luxurious towels. And for breakfast in the restaurant downstairs I asked for a croissant and it happened to be freshly baked from scratch and I even got a free refill on my delicious beet/apple juice. I was blown away!
June 7, 2013
Rated 4 out of 5 by Julee21 Hotel is great for business and family
This hotel was great for business with its proximity to the airport yet good for families traveling because of the pool, spa, and restaurant. It was clean, quiet, and classy.
July 21, 2014
Rated 1 out of 5 by fwhittlesey Figure out wifi, it's 2013
Poor front desk service, lousy restaurant with inattentive service, but worst: bugs with wifi, spending time on the phone with "tech support". That's like having to call tech support to get running water. And they charge for it! Come on Westin, figure it out. No wonder this was the only hotel with available rooms in the entire Bay Area going into pride weekend. Do not stay here, ever!
June 27, 2013
Rated 1 out of 5 by GIredd Worse stay ever for price
Room as far as sleeping only was ok. I never been in such an expensive hotel with no fan in the bathroom, no fridg for left over food, no microwave, no ice bucket or location for ice, no vending machines. I have never experienced such rude service in a gift shop either. The quality of the food in the restaurant was very poor. In the future for Seminars I will choose else where.
June 7, 2013
Rated 5 out of 5 by Jan2830 Jan, Roseville CA
We are never disappointed when we stay at the Westin, no matter what city we travel too. The experience is consistently excellent including, but not limited to, the service, bedding, food and atmosphere of each hotel. We always try to stay in a Starwood property not matter where we travel in the world. Thanks for a very pleasant stay.
July 17, 2014