Rated 1 out of 5 by Ozzie1900 Worst Service Ever
The Bartender decided to cut me off after he hushed us for cheering at Monday night football. Why have 2 big flat screens and promote football if you can't cheer? And we were not loud at all. Night manager came over and did nothing other than say it was bartenders call! I had 3 drinks in 3 hours BTW. I have never been treated like this at a hotel and I am platinum at numerous chains (travel 2x a week). This hotel just lost all our additional business. Service here is 0/10
September 16, 2014
Rated 3 out of 5 by LaurieE Staff and Service Needs Improvement
While I can see that you have done some interior work on the hotel (and in process of exterior work), the staff (if I can find them) needs vast improvement on their service. IF you can find someone (and that's a big IF), they are not that willing to help.
September 12, 2014
Rated 4 out of 5 by JoeP22 Great Hotel
I spend a night a week here each week because of its proximity to the airport. The hotel and staff are great, the noise level is low for being next to the airport and there are several stores / restaurants in the surrounding area I wish I could stay more each week, but I stay at another Starwood hotel due it is proximity to where I need to be for work.
September 8, 2014
Rated 1 out of 5 by iantoz No Platinum upgrade
When i looked it up on the SPG app, there were suites still available when I checked in. But they didn't give any Platinum upgrade to me. I will be returning to this property in a couple of months and I have to say I'm slightly worried.
The staff at breakfast were incredibly nice though.
September 6, 2014
Rated 1 out of 5 by Suffer99 HORRIBLE HOUSE KEEPER DUSTY ROOM
Bad Management, Mal function room humming noise - dusty. Horrible rude house keeper knocks on the door to try and drive you away from your extended stay late check-out 4 pm. Keep our expensive lunch - virtually no integrity ! Ignore " Do Not Disturb sign " continue to knock on your door every hour - refuse sick customer for medication refrigeration help - while hotel has no in room refrigerator !
September 2, 2014
Rated 2 out of 5 by Kent50 Below Westin Standard
We arrived late evening 4 persons, but although booked months in advance we could not have the room needed. Only a one bed room available for us 4 people, and no option for extra roll away beds, so we had to squeeze together in one bed.. On top of this, the room was right Next to a very noicy elevator running all night.
We asked for an adapter to charge our - European - elctronic devices; but were told we could buy this in a gift shop, the hotel would not offer these for service.
We are SPG members and have stayed in several Starwood hotels, and Westin Airport SFO was really a disappointment, far below usual Starwood standard (at least in Europe)
August 14, 2014
Rated 5 out of 5 by Kiki2 Relaxing stay!!
We had an excellent stay only thing was pakring needs to be improved when lots of events are going on. Had no place to park on Sat. nite when we returned becuz' of the wedding/Masonic affair...the hotel next door the Loft....was the same. We had to go down the street and walk back.
September 1, 2014
Rated 5 out of 5 by Overbee24 Enjoyed my stay very much!
I had a fine time--enjoyed the lovely pool and hot tub and the overall atmosphere. I appreciated the opportunity to be "green" by not having fresh linens provided every day. I also enjoyed spending the coupons I received on some excellent chocolate in the shop!
August 27, 2014