Rated 5 out of 5 by 1Marine VA hopital visit
the only problem I have is the airport in which is across the bay in which is a great view of the airport. you can hear the planes coming and going. .
November 18, 2015
Rated 2 out of 5 by LondonBigead Mixed reviews on whether I'd recommend
Went with Yes only because it's SPG and the right thing is usually done.
My main gripe is as follows...stayed a full week in this hotel and ate here a few times, so I did spend some money. I did the green choice for the entire week and as I departed the hotel to confirm my checkout as a courtesy, I turned in my "green choice coupons". I was told the points would post to my account which usually takes about 3 business days at most hotels. Two weeks later those Green Choice points were still amiss. I called the hotel and they said they'd take care of it and I should see them within 1 week, at most two. Well another 2 weeks have passed andno points so I called the hotel today and was disconnected. Pretty tough to get something fixed right here, imagine if you were trying to get a refund!
November 15, 2015
Rated 3 out of 5 by 1FemaleTraveler Good Features / Bad Features
Room comfort and staff are first rate and by far the best qualities. The bed was fantastic, but sleep was slightly compromised because walls seem paper thin without enough sound insulation. And I could hear the elevator down the hall. Room service is efficient but very expensive, which would not be such a problem except that the quality of the food was less than mediocre. If I am going to stay at a hotel for multiple days on business, the poor quality of the food alone would prevent me from coming back here. Ditto for the quality of food at the Grill and Bar in the lobby. Another perk for a business traveler like myself would be a gym with more machines.
October 25, 2015
Rated 5 out of 5 by Minn2010 Concierge went above and beyond
On my way to SFO I realized I didn't have enough business cards for my meetings. My admin was able to have some printed at a nearby FedEx Kinkos and the concierge, Ronaldo, went and picked them up the same day and they were waiting for me when I checked in. Truly outstanding customer service. I stay at the Westin SFO frequently and this kind of service will keep me coming back.
October 22, 2015
Rated 3 out of 5 by Imang ADA room needs also a chair and coffee table
Make sure to remind the front desk agent if they check in a guest on ADA room that is not having any disability, please assure that they have a chair and coffee table that they can used during their stay.
October 17, 2015
Rated 1 out of 5 by B1Rad Prepayment Policy
Not certain as to why I was required to prepay my room nearly one month in advance, but when I wasn't able to check in, I had to forfeit the entire prepayment, which included the full charge for the room, taxes and resort fees, etc. I called the manager with much effort and was only looking for some concessions on a future room, but nothing was available per the manager.
With this type of alienation of their customer base, I am surprised that their rating was as high as the 3.7. Maybe with a little effort I can help get the rating to less than 3.0 where it belongs.
October 12, 2015
Rated 5 out of 5 by Rick501 Great Stay
Really enjoyed my stay. Great room and great food in house.
October 8, 2015
Rated 4 out of 5 by tzb123 Great Customer Service
My stay was for business travel.
Hotel was clean, comfortable and great proximity to the airport.
Customer service was excellent.
September 28, 2015