Rated 3 out of 5 by bigdeputy Mr.
Good service. Better hotels nearby. Catered event food was the worst i have ever had. Anywhere. Over1 week it was consistently aweful and most of my collegues agreed food was abysmal
August 30, 2015
Rated 2 out of 5 by Nonni27 Very disappointed
I had a previous good experience at this hotel, but this time was a bust. The pool was closed. We should have been told this at the time we made reservations. We were told to use the one in the adjacent hotel. Not a good options with kids. Restaurant food was mediocre. I was feeling tired so I was resting prior to departure. There was not a "do not disturb" sign. The housekeeping either knocked or opened my room ( the safety lock was engaged) without knocking five or six times, even though I told each person I was not leaving until 1 pm. I will say that I was allowed to check out one hour late.I will not be back.
August 18, 2015
Rated 5 out of 5 by NatalieDC Westin exceeded my expectations in most area of service
It was clear that The Westin San Francisco Airport Hotel values their customers comfort (outstanding beds, spacious rooms and high quality amenities), convenience (they offered to provide a whole list of items if forgotten including work out equipment and apparel and business supplies I.e. Post its, highlighters, etc.), and quality service (staff was very polite and responsive with requests). The amenities at this hotel were excellent ie pool, workout room, airport shuttle service.
The only recommendation I would have regarding services would be that they offered free wifi.
Having said that, I will definitely be looking to stay at a Westin Hotel again.
August 10, 2015
Rated 1 out of 5 by disappointed1927 Misleading
Receptionist was not very good rushed through our check in and gave us wrong information on registering our spg account and logging our points. Now SPG is not giving us our points and getting terrible service at the corporate end. Lacking any sincerity to help. Canceling our SPG account. This hotel is sub par at best. Beds were way too soft and stains in the carpet
July 29, 2015
Rated 5 out of 5 by Penman Great place to stay before a flight
Courteous staff. Nice value for the room. Very close to airport 6 min to airport about 12 min to rental car drop-off.
July 19, 2015
Rated 5 out of 5 by Joe1077 Welcome home....again
This is our hotel of choice whenever our travels include the San Francisco area. Granted, it may only be an overnight but it is the staff that brings us back, friendly faces, always a smile and comforting advise on perhaps a challenging menu. Kudos all around.
July 16, 2015
Rated 5 out of 5 by UncleRic Awesome Customer service
I want to thank the Westin SFO for an awesome stay and truly outstanding customer service!!
Specifically I want to thank Lucy Prasad for the exceptional customer support and kindness she exhibited during our stay! This woman took such good care of my wife and I that we will make a point to stay at this hotel again when in the area! She is a treasure and we are very grateful for the assistance and kindness she showered upon us. Thank You Lucy! You're Awesome and you made a layover day into a wonderful vacation day for us. Nothing but Love for you!!!
July 10, 2015
Rated 5 out of 5 by RocN Great Staff
Once again, we had a wonderful stay at the Airport Westin. The room is very comfortable, the Grill food superb and the staff accommodating. We highly recommend this Westin. My only suggestion is to add the Golf Channel to your TV schedule.
July 7, 2015