Rated 5 out of 5 by CollinY Best Hotel Ever
Geovanni was great. Fixed my TV and Phone
September 26, 2016
Rated 3 out of 5 by djfrugal Hotel a bit run down
Upon arrival our closet doors were broken of the tracks. Overall the hotel needs to be freshened up. Staff was quick to assist. Its a sprawling hotel with plenty of pools. Room was a bit noisey due to being on a thoroughfare with kids skateboarding by etc.
September 24, 2016
Rated 2 out of 5 by Blue51 Golf weekend
The golf courses are better than average but the facility seemed aged and in need of updates.
September 9, 2016
Rated 4 out of 5 by LalatheBeachGirl Great spot for a quick family getaway
We came here for a quick Father's Day weekend getaway with the bf and his kids. Unfortunately it also happened to be the hottest weekend of the year (temps reached 122 degrees the day we left.) Needless to say, the pools were packed! The staff were wonderful, especially the golf cart drivers who carted us to and fro the entire time because it was just too hot to walk anywhere (you can call the front desk at any time and they will send a cart for you to take you anywhere on property.) Cocktail servers at the Villas pool were also very friendly and provided fast service, despite how uncomfortable they must have been in the heat. I also enjoyed a couple of hours at the adults only "Chill" pool and that was a nice quiet respite from the craziness of the other two pools, which are VERY family friendly.
There were a couple of drawbacks that prevent me from giving this resort 5 stars. First, the refrigerator in our room never got cold. We called the front desk and they told us how to turn it on, but it barely reached a level I would even consider "cool," let alone cold. This was particularly disappointing when we'd walk into our room from 118 degree heat and just wanted to chug an ice cold bottle of water. Also, the late night food place that is onsite is HORRIBLY overpriced for the quality of food. I get that you're partly paying for the convenience of not having to leave the resort or order a pizza to get food at 11pm, but the deep fried fare that we paid upwards of $60 for was only just edible and far from enjoyable.
All that said, we had a wonderful time. We could barely pry the kids out of the pool each day and the friendliness of the staff really made us feel welcome. We will be back.
August 25, 2016
Rated 3 out of 5 by lala79 Not that great
Stayed at this location for a weekend. The property and rooms are older and could use a remodel/renovation. The staff I encountered were young and clueless. They were unenthusiastic and didn't seem to know answers to questions asked regarding the property, food service, pricing, etc. I rented a cabana at the adult only pool, which I regret doing as the service was poor. Took over an hour for someone to come over and ask if I'd been helped. Did not have any food at the property, but the $10 fruit smoothie I ordered from the bar at the pool was simply crushed ice with flavor.
August 15, 2016
Rated 5 out of 5 by Verified Reviewer A Wonderful Weekend at my Home Away From Home
This hotel and staff always exceed my expectations. It's truly my favorite place to getaway to in the desert. They always make me feel like I am back "home" and that is why I will never stay anywhere else in the desert and I try to get back again and again whenever possible. The property is absolutely gorgeous but it is truly the staff that sets it apart from the rest. The Front Office Manager, Esther always goes above and beyond the call of duty to take care of me. I am so grateful to her for her kindness and care with my reservations, special requests, etc. Thank you once again Esther! You make such a difference. Marco at the front entrance valet. Thank you Marco! YOU make such a difference. You guys are literally the FIRST face/ impression that guests will see when they arrive, often after a very long exhausting drive. Marco always remembers me by name and makes me feel so welcome, returning back "home". And he always offers me a bottle of water (which honestly blows me away, I cannot imagine how hot it must be for those guys out there working in the heat all day long greeting guests at the valet drop off. Whenever Marco and the team offer me a bottle of water, I feel almost guilty getting out of my super cool Air conditioned car feeling like i should be offering THEM a water or 7eleven slurpee...which I actually ran and bought Marco and his guys a cold gatorade my last visit haha)...but no matter what, Marco and the valet team make me feel SO welcome and excited to start my vacation! Thank you for making such a difference and being that FIRST friendly face! Thank you to David at Las Hadas pool. David is the greatest, no matter how hot and how busy it is at the pool, he has a SMILE on his face and does his job with ease....you can tell he really really loves his job and loves making his customers happy. No matter how hot it is, he never stops....if there's ever a lull in the line at the bar, David is circulating the pool checking on everyone making sure they are happy and taken care of. He has a great memory and always seems to remember everyones orders (especially me and the regulars). David is one of my #1 reasons for returning to and for loving this hotel and loving Las Hadas. He is a HUGE draw and is such an asset to have on your team. Thank you to Angel and to Carlos at Pinzimini's restaurant. Angel always goes way above and beyond the call of duty to take extra good care of me and his customers. Carlos at the Pinzimini's bar, thank you for your yummy cocktails and smiles!! Thank you to Salvadore (i forget his exact title but he's always so kind, cleaning up the towels at Las Hadas etc in the heat.....such a warm friendly man). Lastly I want to compliment Randy the General Manager for having such an incredible team! I can't wait to get back again and again, stay in my favorite room and see all my favorite people. THANK YOU!
August 7, 2016
Rated 3 out of 5 by Kathie33 Good, but important details missed
This was our first time visiting Westin, and while the grounds are large, hotel has a lot of amenities, I was disappointed some details were missed. We stayed two nights, and our reservations were made back in May.
To start, Danny who works for valet/Bell deal is amazing!!!!! He really went out of his way to give my grandmother a nice experience after we had indured a few rough moments. He is kind, patient, and should be acknowledged for his work.
Secondly, Lee who works in the lobby. Amazing! So friendly, welcoming, and really energetic. He got our trip off to a nice start.
Now on to the missed details. I decided to bring my grandmother who was 93, and was explicit about two things: place us in a building close to the restaurants and activities, and she is handi cap. I was assured by the staff that they had shuttle service so no matter where you are staying in terms of room number, getting you where you needed to go would not be a problem. The first night we called for a cart, we were told she had to walk to the route with a blue dotted line. Really? Isn't the point of the cart so she doesn't have to walk long distances. After going to the lobby to complain, they apologized and stated that was incorrect. Next day, we waited for a shuttle for 20 minutes and because they never showed up, we just drove. After addressing it with the staff, they said they were backed up for an hour.
Lastly, when we were given rooms, they placed my grandma in a room with no shower, but a bathtub. So I walked over to the lobby and because of the event they were having, they were not able to accommodate her. So all weekend we had to walk her back and forth between her room and ours so she could use our shower. Ideally if we had the same room type, we could switch, but because we had a suite with more people it was not an option. I think at that point the hotel should have found something, even if it meant giving her an upgraded room.
Overall it wasn't terrible, but catering to disabled seemed to be a challenge.
July 10, 2016
Rated 5 out of 5 by Verified Reviewer Amazing stay at my favorite desert escape!
Yet another amazing stay at my favorite desert escape! Thank you to Esther for taking amazing care of me w/ my reservation & getting me in my fave room. No words to describe my gratitude for your kindness and care with my reservation. It so amazing coming back again & again to this beautiful resort where everyone makes me feel like I'm home. Thank you David at Las Hadas pool (Best bartender, so personable and wonderful with all of the customers - he has become such a dear friend to me over the years that i've been a regular patron of this hotel. He's truly one of the things i look forward to seeing the MOST at this hotel and one of the #1 draws for me). It was SUCH a busy weekend this past 4th of July holiday weekend and David was incredible managing all the many many drink orders. Nicole (waitress at the Las Hadas pool) couldn't have been sweeter too (so adorable too) -- she was hustling all day in the heat taking care of all of the orders for the gazillions of people at the pool and she did it all with such ease and a constant smile. Thank you to Marco at the front valet -- he recognized me from my past visits and instantly made me feel so welcomed like i was "home". It was SO hot too and he immediately offered me a bottle of water (was blown away by that sort of kindness). Salvador at the pool is one of the sweetest men ever too. Angel at the Pinzimini restaurant is sooooooo amazing at his job. Incredible service, great recommendations on food and drink and again, is one of my favorite people/ someone who has become a friend over the years of my many stays and always makes me feel like i am back home whenever i return to the hotel. It's been a stressful year with work and life and I want to say a HUGE thank you to the Westin Mission Hills for giving me the perfect relaxing weekend with my friend.....just what the doctor ordered. I can't wait to get back again soon!
July 6, 2016